I'm frustrated that this incredibly nice hotel was dismissive at the desk this morning when I needed directions, asking me to "gimmie 5" while the only 3 staff at refistration conferred over a computer monitor...only heightened my frustration to turn to the concierge desk, where someone told me she 'stepped out.' My impatience lead me to venture on my own in a quite desolate downtown San Jose on a Sunday morning. There is not a lot of vibrancy in this area, recommendations would have saved me turning into the 'not so great' part of town & being followed and harassed by what appeared to be a homeless man.
Then, to have left the room at 10:30a, returned at 1pm expecting it to be cleaned, called housekeeping to be told 'right on it,' only to return again at 3pm with nothing cleaned. I called, again, spoke with the same person, and requested it be done immediately (turn down service starts in 1.5 hrs!!) I have now been waiting in the room for over 30 min and still no housekeeping.
The hotel is nice. Spacious rooms, quiet, clean, beautiful, had planned to pen a great review....but I'm really confused that on a seemingly very unbusy day here in San Jose, I've been treated rudely and can't get someone to change the linens and replace the damn glassware. I'm considerably grumpy because I'd like nothing more than to relax in my room before dinner, with clean and refreshed amenities. This shouldn't be that hard for a hotel of this caliber. La Quintas can mange to get a room clean in 5 hours, pray tell why a Fairmont can't?
Guess what management? Once these are posted....they don't come down. Grrrr.
- Official Description (provided by the hotel):
- Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more less
- Reservation Options:
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- Also Known As:
- The Fairmont San Jose Hotel San Jose
- Fairmont San Jose
- San Jose Fairmont