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“Gorgeous hotel with terrible wifi” 4 of 5 stars
Review of Staybridge Suites San Jose

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Staybridge Suites San Jose
3.0 of 5 Hotel   |   1602 Crane Court, San Jose, CA 95112   |  
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Ranked #12 of 72 hotels in San Jose
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Gorgeous hotel with terrible wifi”
4 of 5 stars Reviewed October 3, 2012 via mobile

The hotel rooms are gorgeous and have some terrific amenities. There is a nightly happy hour Tues - Thurs nights. There is a cabana and the pool area is quite nice.

I've stayed one night so far, but there are 2 big issues that cause this place to fall short of perfect. First, the wifi is terrible. I don't just mean slow, because it is, but it cuts out making viewing any videos and downloading even small apps and files terrible. Advice: bring an Ethernet cable. Second, stairs everywhere. No lifts, very few ramps. Not great if you have heavy luggage. I'm not entirely sure what you would do if you needed handicap access, but there are an awful lot of stairs. Plus there are upstairs units.

I'll come back and amend this review if necessary, but the place would be a lot nicer if it were closer to anything other than the airport and were a bit easier to get around.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review, November 15, 2012
Hello and thank you for your beautiful review of our hotel. Our whole staff appreciates the time you took to share your thoughts. The Staybridge Suites San Jose is located in the heart of Silicone Valley and as can be expected has a big demand for quality internet access. Our management and owners have been working very hard to ensure a good internet experience. We are investing in technology to improve this vital service and we expect to be able to improve your experience on your next visit.

The hotel is campus style hotel that consists of 7 buildings in which access to the upper floors requires the use of stairs. Our guests who require ADA accessible accommodations are provided one of our seven dedicated specially designed rooms are situated at various locations around the hotel on the ground floor. If your would feel more comfortable on the ground floor our friendly staff will arrange in advance to accommodate your request. We are also available and happy to personally assist you with any heavy items.

Once again, thank you for your review and we look forward to your next visit.

Charles E. Julien
General Manager
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87 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Cary, North Carolina
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed September 24, 2012

I stayed here for a business trip and found my room to be nicely decorated, spacious and clean. Unfortunately, the exterior of the building is in some disrepair, and I was not aware until my arrival that all rooms open to the outside. This did not make me feel secure, especially as a woman traveling alone. The kitchen in my room was well equipped and I liked having the option to stay in for the evening meal. The free breakfast was so-so. Eggs did not taste fresh...more like something poured out of a carton. I was glad that I rented a car because their shuttle service requires making a request 24 hours in advance, which was not a good option for my schedule. Front desk staff was friendly.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites San Jose, responded to this review, October 11, 2012
Dear JFBWDogs,

We appreciate your feedback regarding our property. I am pleased to know that you found our room clean and our front desk staff friendly. Please allow me to apologize for the inconvenience and negative impression you may have had because of the lay-out of the rooms as well as breakfast. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Karen G.
Case Manager
IHGCare
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Providence, Rhode Island
Top Contributor
59 reviews 59 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 2, 2012

What a really great hotel - smart, new and comfortable. Nice staff, great breakfast and cost effective. The staff were friendly and helpful, the whole thing was efficient and clean.

I slept well and loved the Casino 200 yards away - open 24 hours a day plus the great fitness centre next door.

Room Tip: All the rooms are good and quiet.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review, December 14, 2012
Hello Mr. O’Donnell,

Tank you for this wonderful review. We are so proud of the new design of our rooms here. As you mention we are very close to the Bay 101 casino and to 24HR Fitness. The renovation of our public spaces will be complete soon and when we are done our existing on-site fitness room will triple in size and include new equipment.

Most importantly we are very proud to have you recognize the wonderful staff at our hotel. We work to have this kind of experience for each of our guests and we are excited when we get to share these results with everyone.

Please come and see us again soon.

Charles E. Julien
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Toronto, Canada
Top Contributor
66 reviews 66 reviews
65 hotel reviews
Reviews in 55 cities Reviews in 55 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 6, 2012

Stayed in a 2BR unit here for two nights.... The room was renovated within days of our stay (I know this as the units on the ground floor of our building were being worked on during our stay, plus the fresh carpet/paint smell in the room) Incredible room size and super comfortable. No noise whatsoever. Breakfast was decent in the mornings, and the staff was extremely helpful. Close proximity to the San Jose Airport and to the 101. Would look at staying here again if I am in the area

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review, January 27, 2014
Hello ktown_traveller04,

We are excited you chose to stay with us while you visited San Jose. As you note the renovations were ongoing at the time of your visit. All areas are now completed and on your next visit you can experience all of the modern touches we have added. Please come visit us again soon.

Regards,

Charles E. Julien
Charles.julien@ihg.com
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Princeton, New Jersey
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 22, 2012

We stayed at the Staybridge in SJ for 4 nights at the end of June in a 2BR suite with my 8 and 10 year old. Many if not most suites at the hotel had recently undergone a facelift with new furniture, carpet, appliances, bathroom fixtures, kitchen cabinets and trim throughout, which made it on par with any other big city hotel where form is as important as function. It was very nice! (We've stayed at Staybridge in the past, and while it was perfectly comfortable, you could tell it was dated).

We ate breakfast at the free buffet every morning. I think its great that they have hot food (eggs, belgian waffle, sausage, etc), not just cold cereal. They had flavored coffee creamer, which I consumed a lot of every morning, as this is something I would not buy for myself. The evening light dinners (ie dumplings, hot dogs/hamburgers, pizza, always with salad) were fine if you wanted to grab a free meal with out getting in the car, or if you wanted to augment your carryout leftovers from the night before. They do have a grill on site and I saw a guest grilling food on it one night. I did laundry (machines are free, but you need to provide your own detergent) while there, which was great. The pool had a hot tub and looked nice, but my son was there to have surgery, so couldn't swim, so the whole family passed on the pool. The location is very convenient to many restaurants, stores, highways, etc. The staff were exceptionally nice.

The only downside I would say is that while free wifi is included, I had trouble maintaining a connection to my work VPN through the wifi connection. I called tech support 3 times and they tried various things, but were unable to really resolve the problem.

So in summary, a great, comfortable place to stay with your family. I would definitely stay there again if the occasion called for it.

Room Tip: If you are a member of the loyalty program (Priority), you will get a nicer room.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review, December 17, 2012
I would like to thank you so very much for these kind words. We all hope that your son has recovered well and that you are able to enjoy swim with us on the next visit. The hotels internet has been a top focus and we hope that you will visit us again soon and let us show you how much we have improved.

Charles E. Julien
General Manager
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san jose
1 review
1 of 5 stars Reviewed January 9, 2012

:( :( I been there over 1 week already i call asking for service in my room. They didn't come service and i call office again and they treat me like i was asking for free service. House keeper clean came over making so much noise at my place while i taking a rest. By the way the house keeper look so lazy and then when i Check Out 01/08 at 2:30 pm , I forgot my shoe Louis vuitton and i call them right away within 10 minute to let me go back into the room but they don't let me go in and they say they didn't see it .. i'm sad i just pay my shoe $900 .... anyway i let you guy know be careful this place. :( :(

Room Tip: Valley park hotel san jose 2404 stevens creek blvd san jose 95128.. i been there before they very n...
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  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review, December 17, 2012
Hello jasmineSanJose,

I would like to take a moment to apologize to you for the unfavorable experience you had during your visit here last summer. Since your visit we have change staff and improved dramatically our service to our clientele. Of course, missing shoes would ruin any stay in a hotel and I can understand why you would be disappointed. Please allow me an opportunity to speak with you in person about the situation. I would like to invite you back to share the changes and give us an opportunity to win you over.

Charles E. Julien
General Manager
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Calgary, Canada
Top Contributor
102 reviews 102 reviews
50 hotel reviews
Reviews in 44 cities Reviews in 44 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed October 26, 2011 via mobile

This hotel has a nice breakfast and nice pool area. The rooms are dated and could use some updating but large. The internet was slow. I couldnt get wifi by the pool for more than 10 minutes at a time It was a comfortable stay and the staff were pleasant. I would stay here again.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSJCJO, General Manager at Staybridge Suites San Jose, responded to this review, December 19, 2012
Hello Cgyguy30,

Your review of our hotel October 2011 lists areas of concern that we are proud to have improved upon since you last visited the area. The hotel has completed renovations of the guest rooms to offer updated modern design. We hope you will be able to travel to our area again very soon so we can show off and receive your updated review. Please feel free to reach out to me directly as I would be honored to meet you and share the upgrades personally.

Thank you again,

Charles E. Julien
General Manager
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Additional Information about Staybridge Suites San Jose

Also Known As:
Staybridge Suites San Jose Hotel
Staybridge Suites San Jose Hotel San Jose
San Jose Staybridge Suites
Address: 1602 Crane Court, San Jose, CA 95112
Phone Number:
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in San Jose
#15 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites San Jose 3*
Official Description (provided by the hotel):
The Staybridge Suites San Jose is an all suite property an ideal place to Get Comfortable whether it be for Training, Corporate Travel, or Leisure Travel. Staybridge Suites is perfect for your next extended stay and a great alternative to a corporate apartment or temporary housing. Each suite has a fully equipped kitchen, a separate living room and large desk with free high speed internet access. Complimentary daily breakfast buffet is provided and a Sundowner reception Tuesday Thursday evenings. Located in the heart of Silicon Valley only 1 miles from San Jose Airport and just 4 miles from downtown San Jose, HP Pavilion, home of the San Jose Sharks! Close to Paramount s Great America (Package Available), Winchester Mystery House, Raging Waters, and San Jose State University and Santa Clara University.We are a pet friendly hotel, and conveniently located to 101 and 880 Freeways. We are within 30 miles to Santa Cruz Beach and Boardwalk, Bonfonte Gardens and the Gilroy Outlets.We are located close to many top Silicon Valley companies such as Cisco, IBM, eBay, Hitachi, and Adobe Systems. Whatever the reason for your travel is, we would love for you to join our Priority Club and stay with us while in San Jose. ... more   less 
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