We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The black sheep of the DoubleTree family” 4 of 5 stars
Review of DoubleTree by Hilton San Jose

Save Saved
You added DoubleTree by Hilton San Jose to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
DoubleTree by Hilton San Jose
3.5 of 5 Hotel   |   2050 Gateway Place, San Jose, CA 95110   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Ranked #20 of 72 hotels in San Jose
GreenLeadersGold level
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“The black sheep of the DoubleTree family”
4 of 5 stars Reviewed November 11, 2012 via mobile

We have stayed at DoubleTree hotels in other locations and been very pleased.

This hotel just isn't up to the normal standard I expect from DoubleTree.

When I ordered dinner from room service, I was kinda put off by the fact that my soda was brought to me in a can without a glass of ice. Just a can of diet coke! So I guess I am supposed to leave my hot meal and go get ice down the hall. I think for $42 for a single meal, they could include a glass of ice. I mean really! Im not ordering from a hotdog vendor on the street. It's room service.

The room is large with a huge closet and bathroom with two sinks and a separate vanity which is nice. But there's a lot of cobwebs on the ceiling and the decor is outdated.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,073 people have reviewed this hotel

Traveler rating
    309
    363
    243
    118
    40
See reviews for
165
139
159
604
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Delft, The Netherlands
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 11, 2012

I stayed several days in this hotel for a conference being held there. The hotel rooms are expensive, big and clean, but old and worn off. Despite this, the bed was very comfortable. The hotel has only slow free wifi in the lobby, which was not working on my phone or laptop half of the time. For the one day that I bought the expensive wired internet in my room to finish some urgent work the internet was unbearable slow. Location of the hotel is terrible: it is located in the middle of a business park with nothing around save some restaurants (most of which are closed during the weekend). Luckily there are alternative restaurants around, as the hotel restaurants are very expensive. The only upside location wise is that it is in walking distance from the airport.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Claus, Indiana
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 5, 2012

Arrived on late flight and greated with very pleasant desk personnel. They must feel they have to make up for what the guest is about to experience. After that, it was downhill. Parking is very expensive, and parked less than ten hrs. Felt as though we were put in the dungeon section of hotel. Beds were horrible, shower had mold and did not drain, room had a musty smell like it had not been used in a long time, cobwebs in several corners, and carpet was old. Stayed during the month of October, so maybe rooms were being prepared for Halloweeen. The bar was packed and full of loud professionals which didn't bother us since we were going to our room. Breakfast was good and our waitress was pleasant. She seemed to know most of the patrons eating. The hotel is very convenient to airport and you do not hear the air traffic. As a HH member we were entitled to wifi and snacks on the "business traveler" floor. Those rooms must be clean because the business travelers looked well rested at breakfast. The only positives.....convenience,desk clerk and breakfast. Parking is so expensive $18, and hotel is overpriced.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed October 30, 2012

The hotel is very close to the airport and is thus convenient. However, the rooms are well insulated as I never heard any airport traffic. My room was a decent size.

The downsides are -

- expensive
- pay to park
- restaurants are so-so
- front desk personnel were pleasant, but rest of staff around the hotel was less so
- mold in my shower
- carpeting in my room was thinning
- air filter in ceiling bordered on disgusting
- free wi-fi only in the lobby

You just don't get the feeling that the hotel is hungry for business. It's a conference facility so maybe the hotel feels that it has a captive audience. It's in a bit of a corporate park so now much else around this I had to eat here.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MLIves, Front Office Manager at DoubleTree by Hilton San Jose, responded to this review, November 4, 2012
Dear Tomjr,

Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time.

Matthew Ives
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 38 cities Reviews in 38 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed October 30, 2012

Went on business. I had checked TA website, and sort of knew what I was in for....

As a Hilton Honors member, I was not given anything, but after I asked, I was told I was entitled to free wi-fi. Great, since I would be working for most ot the time, and didn't bring my computer.

Our first room on the fourth floor had a dirty bathroom. Like a broom did not pick up left overs from the shower. Curly little buggers. My hubby traveling with me, (who never complains) called and asked for a new. 'cleaner' room. We requested the upper business traveler floor. We were accommodated.

The entire hotel was overrun with older (Japanese, I say this only because it might explain behavior) women on a Buddah conference. Loud, rude and rather unfriendly. Constant noise in the halls, doors slamming (worse than kids!).

On the top floor, we had refreshments, that were raided as soon as put out. On our two night stay, we had to call three separate times to have them restock it. Cokes, diet, Sprite, and water. Granola bars, Rice Kripsies treats, and peanuts. Apples, bananas, fruit, coffee and hot water for tea. So, you, see nothing out of ordinary that might be kept downstairs in lobby. ( But people were rude, and selfish loading up there bags.) Not the hotel problem, but more attention to the area would be warrented.

The rooms were outdated, with wear and tear showing on furniture. Outdated bathrooms.

NOT worth the money they are charging!!! But comfortable for mid-priced.

The valet managetr was very helpful with directions, I think his name was Derek. He went above nad beyond in today's current customer service. The younger kids, shrugged their shoulders, but he stepped in.

Would stay somewhere else for the money

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 28, 2012

I know how seriously the DoubleTree likes to take itself. They charge a pretty premium rate for everything from the room to the water bottles inside to the restaurants downstairs. I know they're aiming for the business customer who can expense all of this stuff, but for the casual traveler, it's just not worth it. Way overpriced for what you get.

But beyond that, the rooms are obviously just papered over from an old 1970s-1980s design. The If you look beyond the carpet and the linens, you'll see the old edges of this place showing through. The bathrooms are dank and dark and the ceilings (with ceiling tiles!) are low. The place has wooden doors. It's just not modern and it's just overall kind of cruddy, particularly given the price. I stay here often and the heating and cooling systems often don't work so I have to adjust with blankets.

Staffing is also awful. We frequently have to wait a very long time to check in. Housekeeping almost always walks into my room when I'm trying to sleep, sometimes barely even knocking before bursting in.

The location isn't so awesome, either, unless you have a deep desire to be near the airport. The nearest light rail stop is a mile walk away under the freeway and past some sketchy street corners.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Modiin
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 27, 2012

The Hotel is big and the rooms are very big and comfortable, close to the light train stations, if you haven't rented a car that is convenient as a day pass cost US 6. A taxi to the center will cost about US$ 20, so I'ts better to rent a car. The city is extended and even if something looks walk-able on Google maps it may take an hour walking.

The breakfast at the hotel was humble, not many options for a vegan like me, except fruit and Quaker.

Laundry was late every day, that was strange. Usually I've got laundry when coming back to the hotel at 19:00. Here I've got a call at 21:00 asking me if it is OK to bring the laundry... One day I did call instead.

Dinner was not an option for a vegan... Fortunately close the hotel there is a casino that has a big pub, they had a very good vegan burger that was excellent with salad, they have also huge TV screens, lots of people drinking beer and watching Beisball or American football, nice place to have this light dinner.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to DoubleTree by Hilton San Jose? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton San Jose

Address: 2050 Gateway Place, San Jose, CA 95110
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Official Description (provided by the hotel):
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Cheap Tickets, Tingo, Travelocity, Agoda, Hotels.com, Priceline, BookingOdigeoWL, Venere and Otel so you can book your DoubleTree by Hilton San Jose reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree

Owners: What's your side of the story?

If you own or manage DoubleTree by Hilton San Jose, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.