This hotel is on the northern edge of San Jose, in a neighborhood that is industrial and a bit rough hewn. It is a quick 10 minute drive from the airport, if that, and there is free parking and a shuttle.

The lobby is simple, was clean, and the staff at the front desk were really exceptional, and were the highlights in this forgettable and dingy property. They were accommodating and willing to take extra steps to ensure happiness.

1. The keys were constantly losing their magnetism and required three trips to get new keys.
2. Steam from the shower set off the fire alarm in the room 4/5 mornings; the front desk assured me that I was not going to be charged for smoking and that this was a common occurrence. I could hear it from other rooms.
3. Walls were thin and fixtures were a bit under-par for a Radisson namesake; this must have been an acquisition or simply in need of updates. Having a flat screen TV doesn't make up for old brass fixtures and dirty carpets.
4. Wireless was pitifully slow.

The staff were great but I'm not sure that they were enough of an attribute to have me return.

The staff are wonderful, they were very helpful and pleasant. My room was spotless and nicely appointed and very comfortable. It seems that the hotel is being renovated with new furnishings, because everything in my room was new. And don't miss out on the restaurant Sheri steak wrap is awesome for lunch.

Excellent staff, covered parking for park and fly, restaurant good, free in room wifi. Lobby nice but hallways rather dated. Restful sleep, roomy bathroom and good shuttle service to and from the airport. Air conditioning unit a little loud. Good location for the airport but not much in the area to walk to so we ate at the hotel restaurant, which was excellent. Good value for this pricey area especially if you want a hotel with a restaurant/lounge open late and need a park and fly.

The Radisson is conveniently located near Santa Clara University and all the shopping a college parent would need to do to help their college student prepare for life without them. It is clean, well-appointed, and the staff is extremely helpful. They offer free parking and comfortable sleep number beds. I have stayed there twice in the past few months, and will stay there again when making campus visits.