As a business traveler, I don't ask for much. I want to be treated courteously, I want service to be fast, and I want my room to be quiet. In all three of those regards, this Radisson fails.
Arriving in the lobby at 2pm, the snooty desk manager informed me that I could not check in until 3pm. Come on, one hour? I can't stand hotels that have no flexibility in checking in or out. He suggested I hang out in the waiting lounge, where I caught up on emails while suffering from the banging and paint smell from the renovations in the lobby.
Finally at 3pm I tried to check in again with the same guy. I showed him a letter that my company had provided saying this room was pre-booked on a corporate ghost card, and to charge the same card that was used to reserve the room. The gentleman then proceeded to tell me that he couldn't check me in since I didn't have the card on me, and had me call my corporate travel person, then fax her an authorization form. I asked if I could at least check in, but he was unwilling. Thankfully a smiling Asian clerk checked me in, saying it was likely that since it's a corporate card it'll be ok. THANK you.
Rooms were run down in my opinion, with a major wine stain by the desk.
The heater/air conditioner was extremely loud when you turned it on. Makes you miss central AC, eh?
The view faced a depressing truck maintenance yard, which had the "beep beep beep" sound of trucks backing up all night long!
The restaurant had good food...too bad I had to wait 10 minutes for anyone to seat me.
Room service was not available at 11pm, but that's not a huge surprise.
All in all, not impressed.
- Also Known As:
- Radisson San Jose Airport Hotel San Jose
- Radisson San Jose Airport Hotel
- Radisson San Jose
- San Jose Radisson
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