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“Worst Service I've had in years!” 1 of 5 stars
Review of The Sainte Claire

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The Sainte Claire
4.0 of 5 Hotel   |   302 South Market Street, San Jose, CA 95113 (Formerly Hyatt Sainte Claire)   |  
Hotel amenities
Ranked #25 of 72 hotels in San Jose
Houston, Texas
1 review
3 helpful votes 3 helpful votes
“Worst Service I've had in years!”
1 of 5 stars Reviewed December 2, 2012

At first I walked in expecting the usual historic styled hotels with amazing service we usually see such as the Brown Palace in Denver or the Arlington Hotel in Arkansas where the infamous Al Capon would spend the weekends. But unfortunately the Saint Clair failed miserably, this hotel is honestly the worst service I've had in years. I should of booked a room across the street at the marriott or at the Fairmont which is two blocks away. The front desk was EXTREMELY rude and completely unhelpful. They tried to play a game with the deposit and were trying to charge us the rooms upfront for all three nights. They event went as far as trying to charge my card for over $600 on the Third night for the last night when we had already paid over $456 for two nights! Keep in mind the rooms were $178 a night, so where does $1056 come in is my greatest guess!?!? I ended up giving the kid at the front desk cash for the last night so they would stop playing with my card and he then had the nerve to charge my card without my authorization. Lastly we needed to get the bathroom serviced, and because I confronted the front desk they wouldn't asnwer our calls so we had to go in person and once more go through another hasle. In all honesty the worse experience I've had and I've been traveling for over 17 years. (and I've had nightmare experiences such as bathrooms flooding at a Hyaat Resort, but at least they knew how to treat a valued customer)

Also the bathtub had a cracked in the material, the coffee pot had old water in it, there was a broken outlet, outdated CD radio, the TV randomly turns off, lime stains on the tubrailing.

The only good thing was the bed comforter and the pillows.

Room Tip: Go to any another Hotel
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Kinston, North Carolina
Top Contributor
73 reviews 73 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 30, 2012

The hotel is an older hotel, yet nicely renovated. The staff was very courteous. There was a new employee covering the front desk alone in the morning, but he was very nice. I dined in the hotel restaurant where the food and atmosphere were good, yet service was slow, but as long as you aren't in a hurry, the experience is enjoyable. There are several other good dining options within walking distance of the hotel.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Placerville, California
Top Contributor
85 reviews 85 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 26, 2012

We stayed here one night, as we had tickets for the Andrea Bocelli concert that evening. The hotel is very warm and inviting, staff are very friendly. The hotel was only a mile from the HP Pavilion, so we were able to walk both ways without any problem. The hotel has an "Il Fornaio" Restaurant in it, that also serves breakfast. The staff are great, breakfast was delicious. Surrounding the area are numerous places to eat, a park for children and young families.

The furnishings were comfortable, the HVAC system worked well. No views from the inside courtyard rooms, but no street noise either.

Room Tip: Ask for a courtyard room, they are quieter
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 23, 2012 via mobile

Stayed over 2 nights for a business trip to visit a client in downtown San Jose so it is just a 10-minute walk for my meetings due to its central location.

Rooms look old and in need of refurbishment, this is still ok but the bed sheets do not smell like they were newly washed.. Kind of 'recycled' feel.. And that is bad.

Kudos to the front desk staff who were friendly and helpful in getting town car bookings for me.

Overall it would have been a much pleasant stay if the sheets were fresh.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pontevedra, Spain
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 16, 2012

This is my second night in the hotel.
I've been in several hotels in USA, this is just great, the lobby is amazing, I didn't try the restaurant but the prices are fine for a restaurant hotel. Internet connection in the rooms is really fast.
I would recommend this place.

Room Tip: I heard that a room of the 6th floor is charming... but I doubt that.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotts Valley, California
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 10, 2012

After reading about the purchase by Westin I decided to give it a try while attending a function with some friends downtown. Big mistake.
The lobby area is grand and elegant in an old hotel kind of way but the rooms are a disappointment.
We stayed in a "mini suite" , it was smaller than a regular room at a cheap hotel. No table and chairs, no microwave, no place to plug in your iPod etc. Rooms are old and outdated, bathrooms are small, cramped and dark. If you want a bathrobe in your room you must request it in advance. The beds are nothing special and I could hear clearly the conversations being held by the people in the adjoining rooms.
If you want a newspaper in the morning you have to get dressed and go down to the lobby in the am to get it and you'd better go VERY early, when I got down there they told me, "Oh, we have a lot of guests so there aren't any left"
I spoke with an employee who advised me they won't be redoing the hotel to Westin Standards till after June of 2013. Maybe we'll give them another try, but with the Marriot across the street and the Fairmont a few blocks away I don't think so.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, New Hampshire
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2012

My wife and I stayed for two nights at the Sainte Claire Hotel in San Jose on our way to Hawaii. The hotel is very nice and the lobby areas are elegant. The room we had was large and comfortable, at a price that was commensurate with others in the downtown area. The staff could not have been more helpful and friendly. The Italian restaurant within the hotel has a terrific menu with reasonable prices (for a quality, well appointed restaurant) and the food was delicious. The downtown location is wonderful - within walking distance of attractions like the Tech Museum, St. Joseph's basilica, etc. It is certainly worthwhile to check out this hotel if you are traveling to San Jose.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Sainte Claire

Address: 302 South Market Street, San Jose, CA 95113 (Formerly Hyatt Sainte Claire)
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in San Jose
#6 Best Value Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sainte Claire 4*
Official Description (provided by the hotel):
The Sainte Claire is one of California’s genuine grand landmarks – a stately hotel with majestic, plush interiors situated in the heart of downtown San Jose. This landmark embraces the character of yesteryear and greets the innovators of tomorrow with luxurious modern amenities and timeless service, from complimentary wireless high speed internet to the full service business center and the knowledgeable Concierge. Additionally, the hotel offers signature amenities, including L’Occitane bath and body products, and a warm, welcoming atmosphere. Relaxing and comfortable, yet inspiring and sophisticated – The Sainte Claire truly offers the best of both worlds. ... more   less 
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Also Known As:
The Sainte Claire Hotel San Jose
Larkspur Collection Sainte Claire
Larkspur Collection San Jose

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