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The Sainte Claire: Traveler Reviews

4.0 of 5
302 South Market Street, San Jose, CA 95113 (Formerly Hyatt Sainte Claire)
Hotel amenities
The Sainte Claire
Ranked #16 of 71 hotels in San Jose
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209 reviews from our community

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Traveler rating
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    64
    31
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Date Rating
Pontevedra, Spain
1 review
1 helpful vote 1 helpful vote
“Really good Hotel”
4 of 5 stars Reviewed November 16, 2012

This is my second night in the hotel.
I've been in several hotels in USA, this is just great, the lobby is amazing, I didn't try the restaurant but the prices are fine for a restaurant hotel. Internet connection in the rooms is really fast.
I would recommend this place.

Room Tip: I heard that a room of the 6th floor is charming... but I doubt that.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask puig_77 about The Sainte Claire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotts Valley, California
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Disappointing stay”
2 of 5 stars Reviewed November 10, 2012

After reading about the purchase by Westin I decided to give it a try while attending a function with some friends downtown. Big mistake.
The lobby area is grand and elegant in an old hotel kind of way but the rooms are a disappointment.
We stayed in a "mini suite" , it was smaller than a regular room at a cheap hotel. No table and chairs, no microwave, no place to plug in your iPod etc. Rooms are old and outdated, bathrooms are small, cramped and dark. If you want a bathrobe in your room you must request it in advance. The beds are nothing special and I could hear clearly the conversations being held by the people in the adjoining rooms.
If you want a newspaper in the morning you have to get dressed and go down to the lobby in the am to get it and you'd better go VERY early, when I got down there they told me, "Oh, we have a lot of guests so there aren't any left"
I spoke with an employee who advised me they won't be redoing the hotel to Westin Standards till after June of 2013. Maybe we'll give them another try, but with the Marriot across the street and the Fairmont a few blocks away I don't think so.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Marigator about The Sainte Claire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, New Hampshire
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“A very nice stay at the Sainte Claire”
5 of 5 stars Reviewed November 7, 2012

My wife and I stayed for two nights at the Sainte Claire Hotel in San Jose on our way to Hawaii. The hotel is very nice and the lobby areas are elegant. The room we had was large and comfortable, at a price that was commensurate with others in the downtown area. The staff could not have been more helpful and friendly. The Italian restaurant within the hotel has a terrific menu with reasonable prices (for a quality, well appointed restaurant) and the food was delicious. The downtown location is wonderful - within walking distance of attractions like the Tech Museum, St. Joseph's basilica, etc. It is certainly worthwhile to check out this hotel if you are traveling to San Jose.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pat D about The Sainte Claire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
“Sainte Claire charming, but sadly not paranormal”
4 of 5 stars Reviewed November 6, 2012

I had a great stay at the Sainte Claire. The staff were friendly and helpful, my room was clean and pretty and the lobby and meeting rooms were really nice. I loved the feel of history in the hotel and the location and price were great. I just have two complaints. One is that yes, the rooms aren't super soundproof to the street, which is to be expected in an older place. I did hear the light rail from my room, but as an urban dweller myself it wasn't that distressing. But if you're sensitive to noise mention it or bring some white noise.

Second, one of the reviews here on Travelocity promised ghosts. I was out quite late and so I was rambling about the hallways well into the witching hours and there was not so much as a peep, no weird chills, no wispy visions and no strange noises. Not so much as a bad dream. So really, if you're looking for haunted houses I wouldn't count on seeing anything odd here.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ZenWarriorQueen about The Sainte Claire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, CA
Top Contributor
63 reviews 63 reviews
42 hotel reviews
Reviews in 35 cities Reviews in 35 cities
34 helpful votes 34 helpful votes
“Best hotel experience ever!”
5 of 5 stars Reviewed October 29, 2012

The bed was bliss, window opened and everything worked and was in top notch condition! The food was fresh and fabulous, coffee was superb and the staff were. Incredibly helpful and kind. Situated blocks from everything in San Jose, this hotel is the perfect boutique hotel environment.

Room Tip: Top two floors
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask roya_7 about The Sainte Claire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about The Sainte Claire

Also Known As:
The Sainte Claire Hotel
The Sainte Claire Hotel San Jose
Larkspur Collection Sainte Claire
Larkspur Collection San Jose
Address: 302 South Market Street, San Jose, CA 95113 (Formerly Hyatt Sainte Claire)
Region: United States > California > San Jose
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotels in San Jose
#5 Best Value Hotels in San Jose
#5 Luxury Hotels in San Jose
#9 Family Hotels in San Jose
#15 Business Hotels in San Jose
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Sainte Claire is one of California’s genuine grand landmarks – a stately hotel with majestic, plush interiors situated in the heart of downtown San Jose. This landmark embraces the character of yesteryear and greets the innovators of tomorrow with luxurious modern amenities and timeless service, from complimentary wireless high speed internet, DVD players and movie library, to the full service business center and the knowledgeable Concierge. Additionally, the hotel offers signature amenities, including L’Occitane bath and body products, high-tech efficiencies, and a warm, welcoming atmosphere. Relaxing and comfortable, yet inspiring and sophisticated – The Sainte Claire truly offers the best of both worlds. ... more   less 
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