We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing stay” 2 of 5 stars
Review of The Sainte Claire

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added The Sainte Claire to your Saves list
The Sainte Claire
4.0 of 5 Hotel   |   302 South Market Street, San Jose, CA 95113 (Formerly Hyatt Sainte Claire)   |  
Hotel amenities
Ranked #25 of 74 Hotels in San Jose
Scotts Valley, California
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“Disappointing stay”
2 of 5 stars Reviewed November 10, 2012

After reading about the purchase by Westin I decided to give it a try while attending a function with some friends downtown. Big mistake.
The lobby area is grand and elegant in an old hotel kind of way but the rooms are a disappointment.
We stayed in a "mini suite" , it was smaller than a regular room at a cheap hotel. No table and chairs, no microwave, no place to plug in your iPod etc. Rooms are old and outdated, bathrooms are small, cramped and dark. If you want a bathrobe in your room you must request it in advance. The beds are nothing special and I could hear clearly the conversations being held by the people in the adjoining rooms.
If you want a newspaper in the morning you have to get dressed and go down to the lobby in the am to get it and you'd better go VERY early, when I got down there they told me, "Oh, we have a lot of guests so there aren't any left"
I spoke with an employee who advised me they won't be redoing the hotel to Westin Standards till after June of 2013. Maybe we'll give them another try, but with the Marriot across the street and the Fairmont a few blocks away I don't think so.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

302 reviews from our community

Traveler rating
    96
    104
    51
    25
    26
See reviews for
26
58
30
144
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Portsmouth, New Hampshire
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2012

My wife and I stayed for two nights at the Sainte Claire Hotel in San Jose on our way to Hawaii. The hotel is very nice and the lobby areas are elegant. The room we had was large and comfortable, at a price that was commensurate with others in the downtown area. The staff could not have been more helpful and friendly. The Italian restaurant within the hotel has a terrific menu with reasonable prices (for a quality, well appointed restaurant) and the food was delicious. The downtown location is wonderful - within walking distance of attractions like the Tech Museum, St. Joseph's basilica, etc. It is certainly worthwhile to check out this hotel if you are traveling to San Jose.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 6, 2012

I had a great stay at the Sainte Claire. The staff were friendly and helpful, my room was clean and pretty and the lobby and meeting rooms were really nice. I loved the feel of history in the hotel and the location and price were great. I just have two complaints. One is that yes, the rooms aren't super soundproof to the street, which is to be expected in an older place. I did hear the light rail from my room, but as an urban dweller myself it wasn't that distressing. But if you're sensitive to noise mention it or bring some white noise.

Second, one of the reviews here on Travelocity promised ghosts. I was out quite late and so I was rambling about the hallways well into the witching hours and there was not so much as a peep, no weird chills, no wispy visions and no strange noises. Not so much as a bad dream. So really, if you're looking for haunted houses I wouldn't count on seeing anything odd here.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, CA
Top Contributor
92 reviews 92 reviews
60 hotel reviews
Reviews in 48 cities Reviews in 48 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed October 29, 2012

The bed was bliss, window opened and everything worked and was in top notch condition! The food was fresh and fabulous, coffee was superb and the staff were. Incredibly helpful and kind. Situated blocks from everything in San Jose, this hotel is the perfect boutique hotel environment.

Room Tip: Top two floors
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 24, 2012

My room was comfortable, but I was disappointed. The TV picture was fuzzy and hard to watch. I forgot my deodorant and when I checked with the front desk, they informed me that they were out and I had to walk 4 blocks in the rain to the nearest Walgreen's. Ugh!

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Gatos, California, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 20, 2012

I basically spent a night here for my birthday, intended to be a safe, nearby place to crash without having to drive home under the influence. I didn't get to enjoy much of the hotel's amenities to say the least.

The rooms are relatively modern, equipped with Wi-Fi, nice sheets, and wonderful L'Occitane toiletries. As many reviewers note, it is quite a noisy location for a hotel. New Yorkers would scoff at such comments, though, and keeping the fan running all night helped white noise-out a lot of the city/hotel soundtrack.

The bathroom is just darling, what with the sky painted onto the ceiling. I know for some it might feel like a colonic spa, but I enjoyed the wood appointments, the tiled floors, and nicely-pressured shower. Oh and those toiletries. Also yes.

My criticisms are hard to level, because it fits to a T that hotel at California Adventure with the elevator ride, down to the font they use on their signage. And for some reason I find it spooky, charming, and kitschy. I'd bring earplugs next time and perhaps some NyQuil. Business travelers might be better served at the Marriott across the street, or the Hilton a few blocks down. But for those looking for a bit of history (and looking to put up with a few service/facilities hiccups here and there), the Sainte Claire is a lore-filled landmark sure to tickle your nostalgia and/or ghost humor.

Room Tip: Ask about the Montgomery Suite. It's hidden between the lobby and the first floor. It runs $700...
See more room tips
  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 19, 2012

Very lovely hotel with cozy lobby and Il Fornaio restaurant. That means that you can order excellent room service - the desert list alone is 8 items.

The hotel is right across from the Fairmont; Tech museum, etc. Great downtown location.

The windows open a little bit, but there's air conditioning. The furnishings, etc. are of a 4 star hotel. Not as fancy as the Fairmont, but very nice.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Sainte Claire? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Sainte Claire

Address: 302 South Market Street, San Jose, CA 95113 (Formerly Hyatt Sainte Claire)
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in San Jose
#7 Best Value Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sainte Claire 4*
Number of rooms: 171
Official Description (provided by the hotel):
The Sainte Claire is one of California’s genuine grand landmarks – a stately hotel with majestic, plush interiors situated in the heart of downtown San Jose. This landmark embraces the character of yesteryear and greets the innovators of tomorrow with luxurious modern amenities and timeless service, from complimentary wireless high speed internet to the full service business center and the knowledgeable Concierge. Additionally, the hotel offers signature amenities, including L’Occitane bath and body products, and a warm, welcoming atmosphere. Relaxing and comfortable, yet inspiring and sophisticated – The Sainte Claire truly offers the best of both worlds. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Priceline, Cheap Tickets, Odigeo, TripOnline SA and Tingo so you can book your The Sainte Claire reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Sainte Claire Hotel San Jose
Larkspur Collection Sainte Claire
Larkspur Collection San Jose

Owners: What's your side of the story?

If you own or manage The Sainte Claire, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.