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“Average room, no amenities, friendly staff” 3 of 5 stars
Review of Extended Stay America - San Jose - Downtown

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Extended Stay America - San Jose - Downtown
2.5 of 5 Hotel   |   1560 N. First Street, San Jose, CA 95112 (Formerly Homestead Village - San Jose Airport)   |  
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Ranked #36 of 72 hotels in San Jose
San Diego, California
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Average room, no amenities, friendly staff”
3 of 5 stars Reviewed November 11, 2012

This is a basic hotel. The studio suites are bare--a kitchen with few things to cook with. A bathroom with just soap. The free breakfast is a joke. However, that said, it was recently remodeled--the beds are a lot better than before--new and firm. Rooms are quiet, clean, and cheap. Good place to sleep, but not much else. Staff very helpful and friendly.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property M, Manager at Extended Stay America - San Jose - Downtown, responded to this review, November 15, 2012
Thank you so much for your recent review of our Extended Stay America San Jose Downtown. I am so glad to hear that you enjoyed our freshly appointed guest rooms with the new Serta bedding and that our staff was friendly and helpful during your stay. However I am so sorry that your entire stay wasn’t totally satisfactory. Our new offer of a Grab and Go breakfast is designed with the busy traveler in mind to allow them to grab a little something to eat and a cup of coffee before heading out for their day. We always encourage our guest’s valuable feedback so that we know what our guest are looking for in a great stay. We will definitely take your comments about our breakfast to heart and use this to continually look for ways to improve our amenities offered to our guests. Thank you again for you nice review and we hope to see you again should your travels bring you back to our area. With Hospitality the Management at Extended Stay San Jose Downtown.
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38 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Hyderabad, India
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 24, 2012

Stayed here for three weeks in July, this place has been renovated recently so the smell of the paint was still in the room when I checked in, in fact I was lucky to get a room even with advance reservation all their rooms were either occupied or out-of-service.

Being next to the metro rail is definitely advantageous, as long as you get used to the trains and traffic passing by every now and then. The room was a bit compact and lacked planning for a queen size bed but was adequately equipped with basic cutlery, micro stove and the works.

The breakfast is a first of a kind grab and go and I do not say this in a good way, one is better off getting a few supplies from the 7/11 store near the Gish station before moving in.

The second floor where the laundry is has a big dustbin in the lobby which makes the place smell quite a lot.

It is far better than some of the budget hotels in the same line, but leaves you with a sense of wanting something more and therefore creates a very average experience.

Room Tip: Ask for rooms that do not have a window looking out to the 1st street. Grab a few breakfast supplie...
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Jose - Downtown, responded to this review, August 28, 2012
We would like to thank you for taking the time to tell us of your experience at our hotel. It is with great pride that we provide clean, comfortable rooms at affordable rates to all our guests, so I was delighted to hear that your stay was satisfactory, however, given the challenges you commented about during your stay, it does equally concern me.

You have the apologies of my entire staff that we were not able to totally satisfy you. I am very glad you brought the dust bin issue in our guest laundry room to our attention, we will be sure to look into an immediate remedy for this as our goal is a "Fresh and clean" impression all day everyday in all areas of our hotel.

Although we do not currently offer a full breakfast, we are pleased to offer an expanded coffee bar, with gourmet brews, bagels and cream cheese, and fresh fruit. I do understand that you would have preferred a fuller breakfast bar, and assure you that we take your feedback very seriously.

Let me assure you that your experience is certainly not typical, again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page or calling us directly at the hotel location you stayed at. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
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Raleigh, North Carolina
1 review
5 of 5 stars Reviewed June 28, 2012

I've been traveling to San Jose, every other week, for several years. I've stayed at quite a few different hotels in the San Jose area. Extended Stay America is, by far, the best hotel for the money I've found. Now its the only hotel in San Jose that I use. I'm just sorry I did not find it sooner.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Jose - Downtown, responded to this review, July 17, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America San Jose - Downtown. It's always satisfying to read positive feedback from our valued guests, like you.

I have taken special note of the comment you made about the smell in the hallways. We recently installed new deodorizers throughout the hotel to eliminate the different smells that is associated with cooking. We have noticed a significant difference, and I think you will too. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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Noida, India
Top Contributor
74 reviews 74 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed May 21, 2012

Its a nice place for long stay. The room offers basic facilities and they charge you for changing your towels and sheets. The room has a functional stove, microwave and stuff needed for cooking-just in case.

In case too many people decide to cook, this corridors become a smelly place with nowhere to go. But largely a good place to stay if you are on a budget. Not suitable for kids and family, as it does not offer anything for the kids.

Its bang opposite Gish rail road station so if you want to catch a connecting train, its easy.

Room Tip: This is opposite LRT Train line..so at times you might hear trains passing by. But it does not distu...
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  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Jose - Downtown, responded to this review, July 17, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America San Jose - Downtown. It's always satisfying to read positive feedback from our valued guests, like you. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - San Jose - Downtown

Address: 1560 N. First Street, San Jose, CA 95112 (Formerly Homestead Village - San Jose Airport)
Phone Number:
Location: United States > California > San Jose
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #36 of 72 hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - San Jose - Downtown 2.5*
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