I've probably stayed at this place a dozen to fifteen times this year. I wouldn't expect a parade welcoming me when I walk through the door, but some sort of acknowledgement would be nice. That only occasionally happens here... not very often. I arrived at 1:30PM. Having flown across the country, I wearily asked if I could check in. Without even asking for my name or checking her computer or making a call to housekeeping, the immediate response from the trainee at the desk was that check-in was at 3:00. I asked if that meant no rooms were ready. I persisted, knowing that I have checked in as early as 9:30 many times. She agreed to look up my reservation and then said that my room was not ready yet and she called housekeeping. We were then waiting for a while for housekeeping to call back, and she asked me to take a seat. I asked if there were another room, as I really just wanted to check in and couldn't imagine there were no rooms available. And then, like that, my room was ready.
The hotel is in a great location, convenient to the freeways and downtown. The breakfast room staff is very friendly and attentive; if you stick with the boxed cereal, it's fine. The rooms are a little tired. I find that hallway noise carries into the room easily here. Because the hotel shares a parking lot with popular lunchtime spots, the parking lot is crazy for a couple of hours midday. On my last night, I requested a wake-up call that I never got. Fortunately I had set my phone alarm as back-up. I'll keep staying here because the weekend price is good, but this time my arrival and departure left a bad taste in my mouth.
- Official Description (provided by the hotel):
- We are pleased to announce that the renovations of our guestrooms, meeting spaces and public areas have completed as of May of 2013! We boast an unrivaled location within minutes of The San Jose Mineta Airport, Yahoo, EBay, Hewlett-Packard, Apple, Sony and Cisco. The Fairfield Inn & Suites, San Jose Airport is just steps away from the VTA light rail, affordable dining options and M8trix Casino; reach Santana Row, Downtown, Malls and City Venues within minutes. Never start an important day on an empty stomach, enjoy our complimentary hot breakfast buffet with healthy options to choose from! Exercise with the new fitness equipment in our gym that overlooks the beautiful courtyard, heated pool and jacuzzi. We offer free parking, a convenient shuttle service to and from the airport and locations within a 2 mile radius. Indulge in our fresh, contemporary styled smoke-free rooms that furnish a refreshing balcony while checking your email with our free high speed Wi-Fi internet access.Whether your business in San Jose is work or pleasure, we are your perfect choice. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn And Suites San Jose Airport
- Fairfield Inn & Suites San Jose Airport Hotel San Jose
- Fairfield Inn San Jose
- Fairfield San Jose
- San Jose Fairfield Inn