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“Eh, just so so...” 3 of 5 stars
Review of Courtyard by Marriott San Jose Airport

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Courtyard by Marriott San Jose Airport
3.0 of 5 Hotel   |   1727 Technology Drive, San Jose, CA 95110   |  
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Ranked #12 of 73 Hotels in San Jose
McKinney, Texas
Top Contributor
226 reviews 226 reviews
34 hotel reviews
Reviews in 57 cities Reviews in 57 cities
71 helpful votes 71 helpful votes
“Eh, just so so...”
3 of 5 stars Reviewed July 20, 2014

I opted for the San Jose Airport Courtyard because of the rather unwelcoming reception I received when I contacted the nearby Fairfield to make a reservation. It was a slightly longer walk to the office but worth it to avoid what would have quite likely been an unpleasant stay at the Fairfield. First impressions can make a difference. I typically avoid Courtyards of late as they are the only brand amongst the Marriott family that fails to give any appreciable consideration to their Platinum Elite guests. Most pointedly, there is no complimentary breakfast. Sorry, but a free bag of chips for the week is rather trifling and the Bistro is overpriced. The free coffee and tea service in the lobby from the days of yore is sorely missed. The staff was friendly and helpful, but each seemed to be lacking that spark of Marriott's Spirit to Serve that is so remarkable at most every other property I can recall over the past decade of heavy business travel. They gave the impression of just another day doing the same old job, indifferent and void of any real joy. It was a marked difference from the zeal and pep I found at the Houston Courtyard just a week prior. The lobby and rooms have been updated to the latest Courtyard style decor. The bed, however, was a serious disappointment. It had the feel of a piece of aging foam rubber thrown over a sheet of plywood. By the end of the week, it occurred to me that I would have found better sleep on the floor. All in all, this was a less than satisfying stay compared to other Courtyards I can remember.

Room Tip: Try sleeping on the floor instead of the poor excuse for a bed. If you have a bad back, it will tha...
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Green Features: Oddly enough, despite the environmentally friendly reminder card in the bathroom, they swapped out my towels and soap each day. Such a waste.
  • Stayed July 2014, traveled on business
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Berthoud, Colorado
1 review
5 of 5 stars Reviewed July 7, 2014

We walked into the courtyard and there was Tonya to greet us.
What a wonderful experience we had with her.
She was helpful,way beyond a normal check in, and made our stay
outstanding.
This Courtyard was an oasis very near the airport.
It was quiet, clean with a green lush courtyard and pool.
.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia O, Manager at Courtyard by Marriott San Jose Airport, responded to this review, July 10, 2014
Ruth,

Thank you for taking the time to share your comments with us. Tonya has been a great addition to our team and she will be happy to hear about your check in experience with her. I am glad to read that our hotel is an oasis very near the airport. We are very lucky to to be in close proximity to the airport. Once again thank you for your comment and I will definitely share this with our team!
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san jose, costa rica
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 30, 2014

Stayed here for just one night before flying our early the next day. The Hotel is what you would expect from a Marriott. Nice rooms, clean with the normal amenities you would expect. Its really close to the airport without too much noise. Most of the noise comes from the freeway just in back of the place. The staff were helpful, courteous and recommended a great restaurant.

Beds are nice and the wake-up service called exactly on time.

Room Tip: If you are a light sleeper, ask for a room facing east....away from the freeway
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  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia O, Manager at Courtyard by Marriott San Jose Airport, responded to this review, July 25, 2014
Matthew,

Thank you for taking the time to write a review. Your comments are greatly appreciated. We are very lucky to be conveniently close to the airport. We are in the process of replacing our windows which will help minmize the noise. We are glad you enjoyed your stay with us and our staff was able to assist you. We hope to see you again!
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Portland, Oregon
Top Contributor
72 reviews 72 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 17, 2014

The hotel was conveniently located for our three-night stay, which included trips to Los Gatos, Saratoga, Santa Clara University, and various locations in San Jose. Despite its proximity to the airport, we heard virtually no airport noise, although we could hear some noise from freeway traffic. Still, we were able to sleep with the window open.

The room was very clean, and housekeeping staff seemed particularly attentive to detail. The bed was not as comfortable as I might have liked, and the fitted sheet had a tendency to come off, which led me to notice that the mattress was actually coming apart, with unraveled seams and exposed foam. There was also a flat pad under the fitted sheet that had a tendency to bunch up a bit.

There was a small fridge in the room, which we very much appreciated, because it allowed us to store some milk and yoghurt for breakfast. We would have actually preferred to eat downstairs at the hotel's bistro, but the prices were so outrageous that we didn't even consider it. We had made the mistake of buying a few things from the snack bar earlier. The prices weren't listed (I wonder why?), but we thought, "Well, how bad could it be?" It was $6.75 for a bottle of beer (no glass, but they will open it for you at reception) and almost $3 for a small bag of chips. So, I would suggest that you either bring your own food or go to a nearby restaurant instead.

Although we didn't use the pool, it is set in a pleasant courtyard and was well used by other guests. Check in and check out were both quick and easy. There is a comfortable are for printing out boarding passes. Overall, a good experience.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia O, Manager at Courtyard by Marriott San Jose Airport, responded to this review, June 22, 2014
Thank you for your comments regarding your recent stay. It means a great deal to us that you took the time to provide us with valuable feedback. Yes, we are very spoiled with close proximity to not only the San Jose Airport, but on-ramps to three major freeways within a less than a mile. It certainly makes travel within the Silicon Valley quick and easy.
Please know that we are currently working to improve our bedding, as you mentioned the fitted sheet and mattress made your bed uncomfortable. The style of mattress pad which you mentioned bunched up is currently being replaced by a different style. This change will help keep the fitted sheet in place. We are certainly concerned that the mattress in your room was torn so we are checking all our mattresses to make the repair or replace if needed. As a side note to our focus on bedding, we recently replaced all pillows with brand new queen size pillows which, in our opinion, makes a world of a difference!
Thank you again for your detailed feedback and we hope to have you back soon to enjoy our new bedding.
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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 14, 2014

Stayed one night here with the family, and the stay was wonderful! Had a great night sleep, after a long drive from AZ. The room was exceptional, and check in/out was nice and quick. Definitely recommend this hotel if you're in the area.

Stayed June 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary S, General Manager at Courtyard by Marriott San Jose Airport, responded to this review, June 16, 2014
Thank you very much for taking the time to post your complimentary comments about your stay at the Courtyard San Jose Airport. At the San Jose Airport Courtyard, we are continually focused on exceeding our guest expectations and we are happy to see that we met yours. We will be sure to share your comments with our team. Safe travels and hope to see back sometime in the future....
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Whittier, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 13, 2014

I stayed here for three days for a business conference. The rooms were clean and comfortable. Meals were catered by the hotel throughout my stay and were delicious. I'd be pleased to stay here again if asked.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary S, General Manager at Courtyard by Marriott San Jose Airport, responded to this review, June 16, 2014
Christina, thank you so much for such a nice accomodation about your business trip at the San Jose Airport Courtyard. Your recognition means a great deal to the management and associates as we continue to focus on creating a hotel where our guests are comfortable away from home. We will be sure to share your story with our team! Business or pleasure, we would love to have you back at anytime! All the best, Mary
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Glasgow
Top Contributor
62 reviews 62 reviews
46 hotel reviews
Reviews in 47 cities Reviews in 47 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 9, 2014

we stayed here on both our arrival (9pm) and departure (6am) at san jose. it is very handy for the airport and has a free shuttle (they will be outside arrivals with your name on a list, but otherwise walk out and across the road from the taxis, you will likely see the hotel rep, if not just wait there for the shuttle bus which is about every 20 mins). nice clean hotel, good sized rooms, good bathroom / shower, plenty places to eat across the road plus the hotel has a restaurant too (about same prices as across the road so just depends what you fancy). nice swimming pool too, though we didn't get a chance to use it as we weren't there for long enough. would definitely recommend and would stay again.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary S, General Manager at Courtyard by Marriott San Jose Airport, responded to this review, June 16, 2014
Paul/Yvonne,
Thank you so much for taking the time to mention the convenience and cleanliness of your most recent stay at the Courtyard San Jose Airport. We appreciate the recognition, as our focus and committment has been centered on providing memorable guest experiences. Thank you for your comments, I will be sure to share your posting with our team! Safe and happy travels. Hope to see you in the near future. All the best, Mary
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Additional Information about Courtyard by Marriott San Jose Airport

Address: 1727 Technology Drive, San Jose, CA 95110
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in San Jose
#13 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Jose Airport 3*
Number of rooms: 139
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Also Known As:
Courtyard By Marriott San Jose Airport Hotel San Jose
Courtyard San Jose Airport
San Jose Marriott
San Jose Courtyard

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