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“Very Convenient Location, Helpful Staff” 4 of 5 stars
Review of Courtyard by Marriott San Jose Airport

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Courtyard by Marriott San Jose Airport
3.0 of 5 Hotel   |   1727 Technology Drive, San Jose, CA 95110   |  
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Ranked #11 of 72 hotels in San Jose
Austin
Top Contributor
71 reviews 71 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
“Very Convenient Location, Helpful Staff”
4 of 5 stars Reviewed November 21, 2012

Just stayed for one night in the San Jose Courtyard by Marriott hotel near the San Jose International airport. The hotel itself has done a very good job within the limitations of the building it has -- which is not exactly a great one. But the all things considered it is a nice hotel -- the lobby is chearful, bright and functional, the reception staff was very expedient and helpful in arranging a taxi.
The hotel rooms themselves are nice but the bathrooms are very basic
One problem I saw was - I wish the hotel provided some bottled water. Most hotels in this range do offer that nice perk.
The other gap that I saw was the Internet access -- yes it was available and easy to setup - but the speed was horrible. In this day and age in a heart of Silicon Valley the access speed was 1Mbps !!! Really?!?!?! I get that speed in nowhere China or middle of a mountain village in Bulgaria....but this is San Jose!!!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Bella Vista, Arkansas
Top Contributor
200 reviews 200 reviews
170 hotel reviews
Reviews in 129 cities Reviews in 129 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed November 17, 2012 via mobile

Really nicely renovated Courtyard from top to bottom. Lots of power outlets, good water pressure, comfortable bed. What more could people ask for? Well maybe one thing... A free bottle of water for Gold Marriott Rewards members might be nice.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary S, General Manager at Courtyard by Marriott San Jose Airport, responded to this review, March 8, 2013
Hello and thank you for your comments on you experience with the San Jose Airport Courtyard. We value you as our guest and thank you for your loyalty as a Marriott Rewards member. I am happy to hear that your stay was pleasant and that the amenities met your expectations. I will be sure to share your request with Marriott rewards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flyover Country, United States
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 13, 2012

Clean, comfortable room. Good value for business traveler. Check-in was efficient and staff was friendly. Small shop in lobby for personal needs and snack items. I did not eat at the lounge as I had meetings that started at 7:30, but it looked like a fine place for a quick, simple meal. Hotel shuttle from the airport, or take the free bus. Airport is only .5 miles away, but not walkable due to lack of sidewalk on a portion of the route. If going downtown, the VTA Metro stop is 1.5 blocks away.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary S, General Manager at Courtyard by Marriott San Jose Airport, responded to this review, March 8, 2013
Thank you very much for taking the time to post your comments on the San Jose Airport Courtyard. I am happy that your stay was a positive experience and hope that if your travels bring you to San Jose, you will choose the Courtyard. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 5, 2012

This is a very typical courtyard and my stay was just fine. The staff was very friendly and it looks like they have done some remodeling. The gym is tiny, 2 treadmills, an eliptical and some dumbells but everything worked and I never had to wait for equipment. Easy access and restaurants with in walking distance. I will be staying again.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary S, Manager at Courtyard by Marriott San Jose Airport, responded to this review, November 6, 2012
Thank you so much for taking the time to comment on your stay at the Courtyard San Jose Airport. You are correct to assume we have been remodeled. As of March this year we had our rooms and lobby renovated. Our focus has been customer service, so to hear my team was friendly only brings us closer to our overall guest satisfaction goals. We look forward to your next visit.
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Edwards, Colorado
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 2, 2012

Lobby updated, rooms not so much.

I would suggest calling for the airport courtesy shuttle after one lands, I called at the curb and it took more than 15 minutes for the shuttle to arrive. It's a five minute 1+ mile trip by car.

Front desk was nice and helpful.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary S, General Manager at Courtyard by Marriott San Jose Airport, responded to this review, November 6, 2012
Thank you for taking the time to post your comments on your recent stay at the Courtyard San Jose Airport. My appologies if there was any mis-communications around shutle transportation. The hotel requires a call once you recieve your luggage as the airport will not allow the shuttles to wait. The shuttles back to the airport for departure are every half hour on the hour and only require our guests to come down and let the desk know a shuttle is required. We appreciate the feedback of our front desk service as this has been a big focus for us. We look forward to your return and appreciate your business.
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Palm Springs, California
Top Contributor
104 reviews 104 reviews
38 hotel reviews
Reviews in 50 cities Reviews in 50 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 26, 2012

This is an average looking Courtyard but a terric location near the San Jose Airport and an exceptional staff. I love entering a hotel like this and having the front staff genuinely greet you and glad to see you stay with them. It wasn't scripted. They are a fun group, the lobby is updated with a Bistro (love the Bistro). The manager came to my table to ask about my meal. The market was out of peanut m&m's, but the staff went looking for more and found some for me.

The room was really clean, faced the courtyard, and everything worked well. The bed was very comfortable and I got a great night sleep.

My only complaint is that the steam iron didn't have the burst of steam feature. We road warriors really like the burst of steam. It's the best way to knock out a wrinkle in your suit.

I will stay here again and again.

Room Tip: Face the courtyard. It's quiet and well landscaped.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary S, General Manager at Courtyard by Marriott San Jose Airport, responded to this review, November 6, 2012
Thank you for the extremely overwhelming compliments on the hotel and staff! We appreciate the time and effort that went into this review. I am happy to hear you will be back and we will be sure to have that "burst " you mentioned in your room on your next visit.
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San Jose, California
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2012

This hotel has a nice and modern lobby. The rooms are not as updated as the lobby, but spacios and clean. Lighting is sufficient. Breakfast is ok. Location is good, very near to the San Jose airport, about 5 mins drive away.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary S, General Manager at Courtyard by Marriott San Jose Airport, responded to this review, November 6, 2012
Thank you for taking the time to post your review on your stay in September. We appreciate your recognition of our newly renovated lobby. We are proud to say that our housekeeping team works hard and is a very proud team when it come to cleanliness of thier rooms. We value your business and hope that if your travels bring you this way again, you will choose the Courtyard San Jose Airport as your destination.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott San Jose Airport

Address: 1727 Technology Drive, San Jose, CA 95110
Phone Number:
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in San Jose
#14 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Jose Airport 3*
Reservation Options:
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Also Known As:
Courtyard By Marriott San Jose Airport Hotel San Jose
Courtyard San Jose Airport
San Jose Marriott
San Jose Courtyard

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