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“Business trip” 4 of 5 stars
Review of BEST WESTERN Airport Plaza

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BEST WESTERN Airport Plaza
2.0 of 5 Hotel   |   2118 The Alameda, San Jose, CA 95126   |  
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Ranked #15 of 72 hotels in San Jose
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74 people have reviewed this hotel

Traveler rating
    19
    37
    13
    4
    1
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
South Lake Tahoe, California
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 24, 2013

This hotel is a very good value for a stay in the San Jose/Santa Clara area. The entire hotel has been recently renovated and now sets the standard for updated comfort at a budget price. Minor complaint is that like other hotels in this class the window heating/AC unit can be a bit noisy.

The staff is professional and honest, the maid found and manager returned several clothing items I mistakenly left behind. Location is very conveniet to Santa Clara University, downtown San Jose, and the airport. Note that this Best Western is pet free.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon, USA
1 review
3 of 5 stars Reviewed January 6, 2013

We stay at this hotel frequently. Our newly renovated room was less comfortable than before. Neither the desk chair nor the lounge chair was comfortable, and the decorative colors and paintings are not attractive. Nice shutters on the window!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 11, 2012

My stay was very comfortable and the location was good. Close to airport and close to the location I was in town for. Rooms were remodeled and clean. Staff was very accommodating and helpful. There was remodeling construction being done on the first floor during my stay but the schedule the construction crew worked was very accommodating. I would definitely stay here again and recommend to others.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CALIFORNIA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 7, 2012

We stayed the night of 12/5/12 at the property. The room has been totally renovated and it is clean, in good taste, comfortable bed, flat screen TV, CD/DVD player. Small size but with all the necessary amenities. Continental breakfast is basic but not bad. The renovation noise from the floor below was not ofensive and we were advised in advance. We will return to this property and will recommend it to our friends

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Apache Junction, Arizona, United States
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 17, 2012

This Best Western recently underwent a face lift and it was well worth it. The room was large, well appointed, and the bed was super comfortable. I love the little touches like the marble counter tops, the crown molding, and the tile floor entrance to our room. The closet was huge! The internet was plenty fast and the customer service was top notch. The only complaint I have is that the televisions were programed to only be turned up to 30 and for two adults who are not hard of hearing, it was too low. The clerk was not able to turn them up. And, it seems that the hot water is set for a certain temperature that is comfortable but won't get very hot. I realize that's a safety thing, but I would have liked a slightly warmer shower. Those two things won't stop me from staying there in the future, but I sure would like them to address those two issues.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Camden, Delaware
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 30, 2012

I stayed at the BW Airport Plaza Hotel during their construction phase. The second floor appeared to be about 85% done. They still had signs that needed to be attached to the doors and the stairwell was probably going to be last on the list due to it being subject to traffic from the first floor which was very much under construction.
However, despite the questionable exterior, my room was beautiful. The room was done in warm chocolately browns and other earth tones. It offered the basic amenities--king size bed, desk, sitting ottoman, and well done bathroom--but the bed was SO comfortable and the colors were absolutely inviting.
They also offered breakfast in the morning. You get to choose from various cereals, yogurt, a couple different coffees and other beverages. They also had one of those belgian waffle flip irons--that was my breakfast. :)
The hotel is super easy to get to and is located on one of the "main drags" of San Jose--The Alameda. That street becomes Santa Clara as you get further east but it's the same road that the convention center is on. I-880 is very accessible to the hotel and Hwy 101 isn't too far of a drive. I loved driving that main road at 7 in the morning when there was very little traffic. It gave me a chance to see what was along the road without impeding traffic.
The only "con" that I encountered--you can hear road noise from the room. I was at the very end of the building and could hear even the "ding dong" of the crosswalk signal. On a side note, there is no workout room. Other than that, I recommend this hotel for short stays in San Jose.

Room Tip: Pick one away from the street.
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Airport Plaza

Also Known As:
Best Western - San Jose Airport Plaza Hotel San Jose
Best Western - San Jose Airport Plaza Hotel
Best Western San Jose
San Jose Best Western
Address: 2118 The Alameda, San Jose, CA 95126
Phone Number:
Location: United States > California > San Jose
Amenities:
Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Airport Plaza 2*
Official Description (provided by the hotel):
One of the most charming San Jose, California hotels, the Best Western Airport Plaza delivers old-world charm, modern style and a central location right near the San Jose Airport and San Jose Convention Center. ... more   less 
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