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Hotel Montgomery: Traveler Reviews


211 S. First Street, San Jose, CA 95113
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83% Recommend
4.0 of 5 stars 89 reviews
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Don't book priceline's "name your own price" if you want double beds in San Jose

Hotel Montgomery

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3 of 5 stars
Etereal   1 contribution
Reno
Oct 20, 2006
5
people found this review helpful

I used the “name your own price” option with priceline.com to book a four-star property in San Jose CA for my husband and his friend to stay. Although priceline states that they don’t guarantee room requests, I had never had a problem before securing double or queen beds. I never choose the boutique hotel option at priceline when I need double beds because I know that those types of hotels are not likely to have available double bed rooms. After naming my own price, I was notified that my husband would be staying at the “Hotel Montgomery.” I immediately called the property to request double beds and was informed that the property only has three rooms that have double beds. In addition, they hold those double-bed rooms for people who have large gatherings at the hotel. If one is fortuitous to have one of those rooms available on the day of your arrival, you will be charged an additional $30.00. Hotel Montgomery is considered a boutique hotel. That was not mentioned on the priceline website. I called priceline “customer service” three times and felt like I was in a “Capital One” commercial where they actually enjoy telling the customer “no.” I finally found a super secret 800 phone number for a women named Barbara Ayers who works in “customer service” in priceline’s executive offices who also enjoyed telling me “no.” The super secret priceline 800 “customer service” number is 800/945-4602
The bottom line is this: When planning a visit to San Jose, do not book on priceline with the name your own price option if you need double beds! Fortunately, Hotel Montgomery manger, Greg Mauldin allowed me to reserve one of those three rooms with double beds for $30.00 a night extra.

  • Date of stay October 2006
  • Member since October 20, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $168 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic Hotel

Hotel Montgomery

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5 of 5 stars
MadronaSeattle   4 contributions
Seattle
Aug 16, 2006 | Trip type: Business, Couples

3 nights at this great hotel. Room was clean, stylish and comfotable. Location is great near convention center, SJSU, historic SJ and HP Pavillion. Nice touches like robes, IPOD player, cd player, cushy chair.... We overlooked the patio that was busy on Friday and Saturday nights. Food in the Palomar restaurant was great, we sat at the bar. If you likes Westins but on a smaller scale this is the place.

  • Liked — Overall room design
  • Disliked — No pool
  • Tips/Secrets: — Santana Row is a short drive with great shops, retaurants and people watching
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 13, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $168 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Pleasant Stay at the H.M.

Hotel Montgomery

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4 of 5 stars
RocketGrl   2 contributions
Silicon Valley
Jul 25, 2006 | Trip type: Business, Couples
1
person found this review helpful

We stayed at the hotel this past weekend as a quick getaway. Our top priority was air conditioning to escape the record heat in Silicon Valley. The room was very modern, decorated in tans and browns.

When we called we were quoted the normal rate for the King room, but I mentioned that I saw a lower price on their own website as the 'rack rate'. Jose not only adjusted the rate, but found a way to make it even lower.

Check in was a breeze and there were several local restaurants to choose from. Sadly the delightful Paragon was not one of them as they had closed their kitchen an hour earlier than stated in the room brochure.

The room was clean and quiet with very little street noise. Our room overlooked first street from the second floor - so I expected more noise.

Check out was pretty average. I was in a hurry and did not have any extra charges, so I should have used he room's express checkout instead of going to the desk. Alas, old habits die hard.

  • Liked — Comfy bed
  • Disliked — I prefer the toilet separate from the bathing area.
  • Tips/Secrets: — Arrive early to dine at the Paragon restaurant.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
  • Date of stay July 2006
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since April 22, 2003
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $168 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice hotel

Hotel Montgomery

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4 of 5 stars
BHnTX   2 contributions
Houston
Jul 22, 2006 | Trip type: Couples
2
people found this review helpful

Very nice, clean and modern hotel. This hotel was different in style from those whcih we usually stay. Trendy furnishings made for a nice change of pace. Helpful staff and wired internet in the rooms puts this hotel on my "recomment" list.

  • Liked — furnishings, wired internet in rooms
  • Disliked — breakfast was "sparse"
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since July 19, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, People with disabilities, Tourists
  • I do not recommend this hotel for Young singles, Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $168 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Many small problems

Hotel Montgomery

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3 of 5 stars
anjiro   1 contribution
Atlanta, GA
Jun 16, 2006 | Trip type: Business
2
people found this review helpful

The Hotel Montgomery is a very nice hotel that presented a number of small problems. Individually, no particular problem was bad, but they added up to make a somewhat disconcerting experience. In rough chronological order:

1) On arriving at the hotel, I was informed that their system was down. After waiting for about 10 minutes, I gave up and went to find dinner. Upon returning, I found that they had no record of my reservation, despite my making it on their website. Thankfully they had plenty of rooms available and there was no problem.
2) My room (#201 - avoid it!) had a very bright orange floodlight pointed at the window from the building opposite. The blinds blocked most of the light, but I tend to be a bit light-sensitive so it was irritating.
3a) The next morning I asked to be moved to a different room, and told them my luggage was all packed up to be ready to move. Upon returning that afternoon, the person at the front desk told me that the "bellhop must have been busy this morning or something" and my bags hadn't been moved.
3b) I had to insist on moving the bags myself, as the front desk person wanted me to wait. He said he couldn't make me a key card for the old room, since there was currently no one checked into it, and he couldn't leave the desk. Eventually someone showed up to watch the desk and he got a master key card and we went up to the room.
3c) It turned out that someone had moved my bags after all. But they had not moved my camcorder battery charger that was plugged into the wall right next to my suitcase - if that had been left, I would have had to spend about $300 to replace it and the batteries.
4) The air conditioner in the new room made an awful vibrating sound. It was only the next day that I discovered this had to do with the sliding bathroom door - apparently it was hitting something inside the wall.
5) "Continental breakfast," to my mind, usually implies "free". Obviously I'm not used to high-class establishments such as this - a half-cup of granola at the attached Paragon restaurant was $1.50, and the privelige of adding milk was another $1.50. It might have been cheaper to eat my breakfast from the minibar!
6) The last night there, I checked the "welcome" packet in my room for restaurant hours. It said "dinner is served from 5:30 to 11:30pm daily." When I went down to the restaurant at 10, the waiter told me I was just in time because they actually stop serving dinner at 10. When I mentioned the flyer in the room, he said "yeah, they're dumb." I'm forced to agree.

As I mentioned, each of these problems by themselves would have been no problem, but added up together they make for a less-than-perfect experience. Despite this, there were no major issues - the decor is much nicer than your standard hotel, the bed is comfortable, the shower water pressure good, the staff friendly - and given the choice, I would probably stay here again.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2006
  • Member since June 16, 2006
  • I recommend this hotel for Young singles, Tourists
  • I do not recommend this hotel for Young singles, Pet owners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $168 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hotel Montgomery Also Known As

  • Montgomery Hotel San Jose
  • Montgomery San Jose
Address: 211 S. First Street, San Jose, CA 95113