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Four Points by Sheraton San Jose Downtown: Traveler Reviews

3.0 of 5
211 S. First Street, San Jose, CA 95113
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Four Points by Sheraton San Jose Downtown
Ranked #10 of 71 hotels in San Jose
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205 reviews from our community

    Trip type
Traveler rating
    80
    76
    26
    14
    9
Date Rating
Calgary
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Clean and convenient...”
4 of 5 stars Reviewed November 3, 2012

We stayed here for one night as we were in town to see a concert at the San Jose Civic Auditorium which is very near by. The service at the desk was great. The room itself was large and clean with all the expected amenities. The free bottles of water in the room and the lobby were a welcome touch. We took the CalTrain in from San Francisco and it was an easy cab ride from the station to the hotel. The experience was good for the price.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sauce_Diesel about Four Points by Sheraton San Jose Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review
November 5, 2012
Dear Sauce_Diesel:

We are extremely appreciative that you were kind enough to post these very positive comments about the Four Points by Sheraton San Jose Downtown.

It is particularly nice to see such positive feedback on our facility, as well as the friendly staff and the service that they provided you. Our Team works very hard at demonstrating positive hospitality and it is gratifying to see your comments.

Thank you again and we look forward to having you visit with us again soon!

Randy Zimmerman, General Manager
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Bellingham, WA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Clean and friendly”
5 of 5 stars Reviewed October 27, 2012

I'm in my room right now getting ready to check out and just wanted to say what a great place it is to stay. People have commented that it's old, well duh, it's old, which gives it most of it's charm. My room is very nicely updated and clean and doesn't feel "old" at all. It's very small, but I don't mind at all, it's just me here. If there were two of us it might be a tight fit.

Check in was smooth and friendly as was the parking. There's a desk to work at and good (and free) internet connection. There's a wall radio, but also one of those docks with speakers. Comfortable bed, quiet air conditioning (not one of those thick clunky box things that wakes you when it goes on and off), thick walls (haven't heard anyone) and very clean, nice bathroom.

Here visiting my son and we had a wonderful dinner at Caper's Loft. Highly recommend, very good food. This hotel is very centrally located and there are tons of places to eat within walking distance, also a small Safeway if you want to pick up snacks. There's a comedy club next to Caper's Loft but it's probably hit and miss. Last night's show really stunk except for one guy who did 15 minutes.

I was picking between this hotel and the Fairmont, which was more expensive, and I'm very glad I made the choice to stay here. Overall a great place to stay.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask shlmenhosh about Four Points by Sheraton San Jose Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review
November 1, 2012
Thank you so very much for your review! We are all delighted that your visit was enjoyable; certainly "clean and friendly" are exactly the adjectives that we strive for. I'm glad to see that we were successful! Hope to see you again very soon.

- Randy Zimmerman, General Manager
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Austin, Texas
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“Very Nice!”
4 of 5 stars Reviewed October 8, 2012

We only stayed here for one night, but it was a good experience. I thought the property was really nice for a 3 star hotel.

The only negatives:

-Check in/check out wasn't as smooth as it could have been. There was some confusion about the number of rooms and SPG status.

-The bar/restaurant were closed for two private events.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Meredith R about Four Points by Sheraton San Jose Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review
November 1, 2012
Dear Meredith:

Thanks for your great review. I'm glad that your overall impression of the hotel was favorable (in spite of some hiccups with our front desk and restaurant); we certainly appreciate your feedback and hope to see you again very soon.

Thanks again,

Randy Zimmerman, General Manager
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Boulder, Colorado
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Unbelievably nice for a Four Points”
5 of 5 stars Reviewed September 7, 2012

This is my new go-to hotel in San Jose. It is unexpectedly nice for a Four Points (which I usually find efficient, clean, and kind of "sterile"). In fact, it's much nicer than a lot of regular Sheratons where I've stayed. This hotel has character! The inside is architecturally interesting. The rooms are very hip. Great bed. Lobby has a restaurant that you might actually want to eat. Parking is convenient (but kind of expensive - $20 for self park). Front desk staff was great. I'm surprised, and impressed.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jacqueline C about Four Points by Sheraton San Jose Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review
November 1, 2012
Dear Jacqueline:

Thank you so very much for your wonderful review of our hotel! I'm delighted that your visit went so well, and that your expectations of our hotel were so clearly exceeded!

We certainly look forward to seeing you again on your next visit to our fair city.

Thanks,

Randy Zimmerman, General Manager
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Sonoma, California
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
“Oddball but nice enough”
3 of 5 stars Reviewed August 21, 2012

This is a weird little place. Used to be the Hotel Montgomery apparently. You'll actually have trouble finding it since the sign for the hotel restaurant is bigger than the one for the hotel. Small lobby, older elevators, etc. Nicely updated though. The room I stayed in was actually quite spacious, though very oddly furnished. Very very small desk. If you need to do any work at all its a bit tight. Decent internet, though the WiFi as seems to be common for these Sheratons is very spotty--moving around the room you'll lose your connection. Parking is VERY expensive for this area at $20/day. And this location is very inconvenient to get to--lots of traffic all sides. If its valuable to you where its located, in the middle of everything downtown, it may be worth putting up with this. If not, stay at the one in Milpitas instead--free parking, nice pool, more space, cheaper rates, newer, etc. AT&T 3G coverage here is incredibly poor by the way. Nice bed. Cheap towels, amenities etc.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 6 more reviews by Fanfoot for San Jose
Ask Fanfoot about Four Points by Sheraton San Jose Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review
November 1, 2012
Dear Fanfoot:

Thank you for your review. I'm pleased to hear that your overall expectations were met, even in spite of some concerns & issues.

We certainly look forward to seeing you again; if I can be of any personal assistance, please don't hesitate to let me know.

Thanks again,

Randy Zimmerman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton San Jose Downtown

Also Known As:
4 Points By Sheraton San Jose Downtown
Four Points By Sheraton San Jose Downtown Hotel
Four Points By Sheraton San Jose Downtown Hotel San Jose
Montgomery Hotel San Jose
Montgomery San Jose
Address: 211 S. First Street, San Jose, CA 95113
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Wheelchair access
Hotel Style:
#10 Business Hotels in San Jose
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Four Points by Sheraton San Jose Downtown is a historic hotel with free wifi and 86 luxurious guest rooms. We are near McEnery Convention Center, HP Pavilion, SJSU, and other downtown attractions. ... more   less 
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