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“Clean and convenient...” 4 of 5 stars
Review of Four Points by Sheraton San Jose Downtown

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Four Points by Sheraton San Jose Downtown
3.0 of 5 Hotel   |   211 S. First Street, San Jose, CA 95113   |  
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Ranked #17 of 72 hotels in San Jose
Calgary
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Clean and convenient...”
4 of 5 stars Reviewed November 3, 2012

We stayed here for one night as we were in town to see a concert at the San Jose Civic Auditorium which is very near by. The service at the desk was great. The room itself was large and clean with all the expected amenities. The free bottles of water in the room and the lobby were a welcome touch. We took the CalTrain in from San Francisco and it was an easy cab ride from the station to the hotel. The experience was good for the price.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 5, 2012
Dear Sauce_Diesel:

We are extremely appreciative that you were kind enough to post these very positive comments about the Four Points by Sheraton San Jose Downtown.

It is particularly nice to see such positive feedback on our facility, as well as the friendly staff and the service that they provided you. Our Team works very hard at demonstrating positive hospitality and it is gratifying to see your comments.

Thank you again and we look forward to having you visit with us again soon!

Randy Zimmerman, General Manager
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247 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Bellingham, WA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 27, 2012

I'm in my room right now getting ready to check out and just wanted to say what a great place it is to stay. People have commented that it's old, well duh, it's old, which gives it most of it's charm. My room is very nicely updated and clean and doesn't feel "old" at all. It's very small, but I don't mind at all, it's just me here. If there were two of us it might be a tight fit.

Check in was smooth and friendly as was the parking. There's a desk to work at and good (and free) internet connection. There's a wall radio, but also one of those docks with speakers. Comfortable bed, quiet air conditioning (not one of those thick clunky box things that wakes you when it goes on and off), thick walls (haven't heard anyone) and very clean, nice bathroom.

Here visiting my son and we had a wonderful dinner at Caper's Loft. Highly recommend, very good food. This hotel is very centrally located and there are tons of places to eat within walking distance, also a small Safeway if you want to pick up snacks. There's a comedy club next to Caper's Loft but it's probably hit and miss. Last night's show really stunk except for one guy who did 15 minutes.

I was picking between this hotel and the Fairmont, which was more expensive, and I'm very glad I made the choice to stay here. Overall a great place to stay.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 1, 2012
Thank you so very much for your review! We are all delighted that your visit was enjoyable; certainly "clean and friendly" are exactly the adjectives that we strive for. I'm glad to see that we were successful! Hope to see you again very soon.

- Randy Zimmerman, General Manager
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Austin, Texas
Top Contributor
74 reviews 74 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 8, 2012

We only stayed here for one night, but it was a good experience. I thought the property was really nice for a 3 star hotel.

The only negatives:

-Check in/check out wasn't as smooth as it could have been. There was some confusion about the number of rooms and SPG status.

-The bar/restaurant were closed for two private events.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 1, 2012
Dear Meredith:

Thanks for your great review. I'm glad that your overall impression of the hotel was favorable (in spite of some hiccups with our front desk and restaurant); we certainly appreciate your feedback and hope to see you again very soon.

Thanks again,

Randy Zimmerman, General Manager
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Boulder, Colorado
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 7, 2012

This is my new go-to hotel in San Jose. It is unexpectedly nice for a Four Points (which I usually find efficient, clean, and kind of "sterile"). In fact, it's much nicer than a lot of regular Sheratons where I've stayed. This hotel has character! The inside is architecturally interesting. The rooms are very hip. Great bed. Lobby has a restaurant that you might actually want to eat. Parking is convenient (but kind of expensive - $20 for self park). Front desk staff was great. I'm surprised, and impressed.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 1, 2012
Dear Jacqueline:

Thank you so very much for your wonderful review of our hotel! I'm delighted that your visit went so well, and that your expectations of our hotel were so clearly exceeded!

We certainly look forward to seeing you again on your next visit to our fair city.

Thanks,

Randy Zimmerman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaluma
Top Contributor
86 reviews 86 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 21, 2012

This is a weird little place. Used to be the Hotel Montgomery apparently. You'll actually have trouble finding it since the sign for the hotel restaurant is bigger than the one for the hotel. Small lobby, older elevators, etc. Nicely updated though. The room I stayed in was actually quite spacious, though very oddly furnished. Very very small desk. If you need to do any work at all its a bit tight. Decent internet, though the WiFi as seems to be common for these Sheratons is very spotty--moving around the room you'll lose your connection. Parking is VERY expensive for this area at $20/day. And this location is very inconvenient to get to--lots of traffic all sides. If its valuable to you where its located, in the middle of everything downtown, it may be worth putting up with this. If not, stay at the one in Milpitas instead--free parking, nice pool, more space, cheaper rates, newer, etc. AT&T 3G coverage here is incredibly poor by the way. Nice bed. Cheap towels, amenities etc.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 1, 2012
Dear Fanfoot:

Thank you for your review. I'm pleased to hear that your overall expectations were met, even in spite of some concerns & issues.

We certainly look forward to seeing you again; if I can be of any personal assistance, please don't hesitate to let me know.

Thanks again,

Randy Zimmerman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed August 8, 2012 via mobile

We stayed here for one night. 2 adults, 3 small children). We were lucky to find the last room available: the Presidential suite. The bullet points:
Pros: room size was generous; windows were squeaky clean and afforded good views, within walking distance of the Tech Museum and several restaurants, the valet was very helpful in providing travel tips and let you self-park, front desk was helpful in securing a negotiable rate

Cons: giant hair balls on floor upon arrival (hopefully from someone cleaning a brush); noisy room-the bell of the team quite clear each time as well as plumbing and a/c mechanical noise; carpet stains and overall lack of cleanliness; old, tired furnishings in need of replacement, a terrible pull-out mattress on the sofa bed (although most sofa beds are bad); inability to turn volume on tv up to a decent level; lackluster toiletries; no swimming pool

Summary: there are comparable hotels with more amenities (ie. free parking, free breakfast, free Internet) at a lower or comparable price 5 miles away. You're not downtown but do you need to be?

  • Stayed August 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 1, 2012
Dear sduprie:

Thank you for staying with us and posting this feedback from your visit with us. We sincerely appreciate your comments and will certainly use them in our continuing efforts to provide the best possible Four Points experience. We apologize for any inconvenience that you encountered while staying as our guest and will work hard to correct the issues that you have mentioned.

Thank you again for providing us with this feedback.

- Randy Zimmerman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern California
Top Contributor
83 reviews 83 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed August 6, 2012

I was kind of excited to stay here as I wanted to stay a non-traditional hotel. You can tell once you walk in that this use to be an old hotel from the crown molding and the small lobby. We arrived very late at night so, I wasn't expecting much in room choices. We had a room on the 2nd floor facing the garden. The room was clean and big enough. The bedding was comfortable. The bathroom was clean and well stocked with extras. They do provide free water but I wouldn't drink it as the company they buy water from adds ingredients to the water. Go ahead and read the label but when I drink water I want to know that there is nothing but water in it. The room came with a refrigerator. We had no problems using the internet. We had a late night snack at the restaurant. The front desk said that it was Asian Fusion but it wasn't. It had a mixture of asian type dishes but you could also order bar type food. It was good enough. I wouldn't go out of my way to eat here. They do charge $20 bucks to park. We stayed on points but I probably won't stay here again.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourpointsGMSanJose, Manager at Four Points by Sheraton San Jose Downtown, responded to this review, November 1, 2012
Dear EnchantedVacations:

Thank you very much for visiting with us and posting your feedback. We are very apologetic that we failed to meet your expectations and will use your comments in our ongoing efforts to provide the best possible Four Points guest experience. The comments that you have provided to us are important and we sincerely appreciate the opportunity to receive them.

Thank you again and we wish you safe travels.

- Randy Zimmerman, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton San Jose Downtown

Address: 211 S. First Street, San Jose, CA 95113
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #17 of 72 hotels in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton San Jose Downtown 3*
Official Description (provided by the hotel):
Four Points by Sheraton San Jose Downtown is a historic hotel with free wifi and 86 luxurious guest rooms. We are near McEnery Convention Center, HP Pavilion, SJSU, and other downtown attractions. ... more   less 
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Also Known As:
Four Points By Sheraton San Jose Downtown Hotel San Jose
4 Points By Sheraton San Jose Downtown
Montgomery Hotel San Jose
Montgomery San Jose

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