We had a wonderful experience here. Despite our room not being ready at check in (check in is at three and we arrived at 4:30 and our room was still not ready) and A new front desk person who didn't tell us that there was complementary breakfast and tried to give us our room keys before the room was cleaned, it was still a very nice stay.
The location is awesome… Walk out the front door and you are in an amazing shopping and restaurant mecca. We were there Friday night through Sunday and heard several live bands and musicians playing throughout our stay. Such a nice touch as you walk along the streets and enjoy the beautiful weather.
The pool is very small so if you want to do that during your stay make sure to grab a chair early in the day. They are just starting to serve food at the pool so their system is not very efficient. Don't plan to eat until 45 minutes after your order is placed. Our order was also incorrect which was inconvenient since we had starving children.
The service here was average. I think if staff was trained to be more hospitable and welcoming i.e. make eye contact and smile, even learn guests names, then this would really kick the hotel up a star level.
The rooms were very nice. They are large and decorated eclectically. We had a view of the green space near the playground and maggiano's and it was wonderful to open up our windows and enjoy the live music.
Great stay but service could be improved upon!
- Official Description (provided by the hotel):
- Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or dine in the acclaimed Citrus Restaurant. Hotel Valencia Santana Row invites guest to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more less
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- Also Known As:
- Hotel Valencia Santana Row
- Valencia Santana Row Hotel