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Hotel Valencia - Santana Row: Traveler Reviews

4.0 of 5
355 Santana Row, San Jose, CA 95128
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Hotel Valencia - Santana Row
Ranked #7 of 71 hotels in San Jose
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356 reviews from our community

Traveler rating
    160
    109
    43
    16
    28
See reviews for
Families
46
 
Couples
85
 
Solo
22
 
Business
118
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Laredo, Texas, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Love the Hotel”
4 of 5 stars Reviewed January 23, 2013

Santana Row is a very chic place to be in San Jose. The hotel is very nice and cozy. It has a great bar but the average age is 20 to 25. We preferred going to a pub around the corner where they have live music and more for 30 and over. Expect the night life to be over by midnight in some places. The rooms are very comfortable and we loved getting a balcony that overlooked the boutiques. The restaurant to go is yard something on Monday, if the 49ers are not playing on that day the players gang out there. The food in all the restaurants around there are excellent, the pizzeria and many more. You also have a full breakfast. San Francisco is 45 minutes away and Palo Alto about 30. Do stay at least for a day in this beautiful place and visit all the boutiques. You might end up with a gucci purse and wallet like I did.

Room Tip: balcony overlooking the boutiques
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Vanessa M about Hotel Valencia - Santana Row
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review
March 21, 2013
Thank you for taking time to provide feedback on your stay at Hotel Valencia and Santana Row. Sounds like you had a great time! We hope to see you back again soon.

I see you are from Texas and if you are in San Antonio or Houston, we also have hotels there which you might enjoy as well. We will also be opening hotels in Austin and Kansas City later this year!

Cordially, Bonnie Best, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
“Santana Row stay”
4 of 5 stars Reviewed January 19, 2013

Great hotel right in the middle of Santana Row shopping.

Great location a bit tricky to navigate into the area for first timers arriving at night due to a few one way streets into Santana Row but easy afterwards.

Excellent pool and spa which was well appreciated despite frost on the ground!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Anthony_987654321 about Hotel Valencia - Santana Row
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review
March 21, 2013
Thank you for the nice feedback on your stay. We hope you stay again when in the States.

Cordially, Bonnie Best, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
1 review
“Hotel Fine - Good location”
3 of 5 stars Reviewed January 18, 2013

Hotel is in a good location, with good bars and restaurants in Santana Row. Hotel is slightly tired these days, but offers free wifi and breakfast, rooms could do with more light but having a balcony allows you to escape from the air conditioning when you want too.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask C15SLS about Hotel Valencia - Santana Row
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review
March 19, 2013
Thank you for providing feedback on your January stay. We are in the process of planning a guest room and public area renovation which addresses some of your comments.

We hope you will return for future stays in the Silicon Valley.

Cordially, Bonnie Best, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aruba
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
“Wonderful”
5 of 5 stars Reviewed January 13, 2013

Very cool style while still having a warm and welcoming ambiance. Front desk staff are lovely. Free breakfast was very good and the free wifi is much appreciated. I wish all hotels offered free wifi these days. My room was fun and comfortable as well as impeccably clean. The location is fantastic and I felt happy staying at the Hotel Valencia.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask TisaL about Hotel Valencia - Santana Row
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review
March 21, 2013
Thank you for your kind comments. We hope you will return soon!
Cordially, Bonnie Best, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great Location, Wonderful Hotel!”
5 of 5 stars Reviewed January 12, 2013

This is my favorite place to stay in San Jose. I travel there frequently for work and love this hotel. It is very comfortable and it is very well located in Santa Row. Great Restaurants, shops and music. They have a terrific loyalty program.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Shawn Y about Hotel Valencia - Santana Row
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hotel Valencia - Santana Row

Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel
Address: 355 Santana Row, San Jose, CA 95128
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in San Jose
#4 Romantic Hotels in San Jose
#7 Family Hotels in San Jose
#9 Business Hotels in San Jose
Price Range: $$$
Hotel Class:4 star (4*)
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