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“Location is perfect!” 4 of 5 stars
Review of Hotel Valencia - Santana Row

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Hotel Valencia - Santana Row
4.0 of 5 Hotel   |   355 Santana Row, San Jose, CA 95128   |  
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Hotel amenities
Ranked #12 of 73 Hotels in San Jose
Atascadero
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Location is perfect!”
4 of 5 stars Reviewed January 6, 2013

I booked this stay for a girlfriend getaway for my birthday on a recommendation from a friend. We really didn't know what to expect, I'm not really familiar with San Jose. We were pleasantly surprised! We really enjoyed Santa Row for upscale, window shopping. Then cross Stevens Creek BLVD to the Westfield Mall for great shopping and Cheese Cake Factory!
The Hotel: Very sleek and classy. Dramatic lighting, which was nice in the bars and public areas but not so great in your room. They could really have better lighting in the rooms. Great service, really easy check in and bellman. We had a standard, 2 queen room with a little balcony. I was surprised by how small the room and bathroom was for the price. Single sink, no vanity. Bedding was awesome and bc I signed up for the VVIP, got a comp bottle of nice wine!
Over all, we had a fabulous time and I would def return. Great comp breakfast & WiFi included.

Room Tip: Maggiano's Little Italy for dinner, the best! make reservations!
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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523 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
San Francisco
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 4, 2013

I love this place and I love how they give you a great breakfast in the morning. The staff is always friendly including Allan one of the managers. I tip my hat to him for being so kind. I will be continuously coming back here every time just for the great customer service and nice room. I loved my junior sweet. I had the view of olin street and the grassy area in front of starbucks. The bathroom was very large with a nice big bath tub and great walk in shower. My wife loved it as well since it was a surprise for her for our anniversary.

Room Tip: Every room is great. I personally like the rooms that are higher up. Become a VVIP so you get a co...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Coast, CA
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 3, 2013

This was my second stay here in the past few years. Both stays have been for girls get-a-ways. The location of the hotel is SO convenient for shopping, restaurants, and spa services. Check-in was a breeze, the room looked great, and we had a great complimentary breakfast each morning. If you'd like to use the Spa services, be sure to call ahead as she was booked. I will agree with another reviewer that the carpet is looking a tad worn, but the rest of the hotel looked fine. Look online for great specials!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 2, 2013

We booked a NYE package and were very impressed with this hotel. The value we received for this beautiful hotel was fantastic. Room, tickets to gala, champagne on arrival, dessert bar, full buffet breakfast for 2 on New Year's Day, and late check out. For what we received, we would have paid double for similar in San Francisco. The decor looked Tuscany style.

Hotel offers valet parking ($24) but we did free self park.

Check in is on the 3rd floor. Front desk was very efficient. Our Traditional King room was spacious and overlooked the pool area. Our room package also included champagne and party favors. Champagne was waiting chilled in an ice bucket, with 2 champagne glasses. I joined the VVIP Rewards Program prior to the stay so we also had a welcome bottle of wine waiting in our room! Very personalized with a welcome message on your phone, and phone also lists your name. Very nice!

We only had one sink (I am used to 2 sinks - hard to get ready at the same time!) and I noticed there was no towel rack near the shower. Bath towels are rolled and put in a basket away from the shower. Very nice touch and cute, but odd. We had to hang our bath towels on the shower pole or put them on the toilet seat cover. Also there was a huge full length mirror in our room. That is the only mirror besides the bathroom, but there was armchair blocking the mirror. So to see myself in my NYE outfit I had to push the armchair out of the way. These small inconveniences did not affect the niceness of the room. We just made due. No biggie!

The location of this hotel is fantastic. Close to everything Santana Row has to offer. Bars, restaurants, and shops.

The bed was soooooo comfortable! We slept like rocks. Custom bedding. Would definitely stay again!

Room Tip: 7th floor rooms seemed bigger and the 7th floor was quieter.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, March 13, 2013
Thank you for taking time to share your experience at our hotel. We appreciate constructive feedback.

New bedding was installed last fall and we are glad they met and exceeded your expectations!

Cordially,
Bonnie Best
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Top Contributor
68 reviews 68 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 2, 2013

The area of Santana Row is a fun place to have a drink, eat, and shop.
The hotel itself is nice. The place seemed a bit worn...the carpet was a little dirty especially in common areas and halls. The room was a bit small but very well furnished/equipped. The bed was exceptional. The workout facilities were average. The pool area (outdoors) was very nice.
Service was excellent and friendly.
The free breakfast and WIFI was good.
We received a nice chilled bottle of wine upon check-in which was a nice touch...not sure if this is for all guests.
There is a cigar shop near-by...
I would consider staying here again.

Room Tip: The rooms with balconies are nice...especially higher floors...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, March 13, 2013
Thank you for taking the time to provide feedback on your stay. We take all constructive feedback seriously. We are working on a renovation plan and hope the next time you stay, you will enjoy the ambiance much more.

Cordially,
Bonnie Best
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
92 reviews 92 reviews
50 hotel reviews
Reviews in 49 cities Reviews in 49 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed January 2, 2013

We needed somewhere to stay to breakup the drive from Cambria north to Jenner and decided on San Jose, having just been in San Francisco. We thought it might be interesting to see the other end of the bay area. It was a Saturday night. Big mistake. I was very underwhelmed by Santana Row and it's clientele, as well as our treatment by a number of restaurant staff for the heinous crime of not having booked a table! If I had known, I would have steered clear of the whole area!
Nevertheless, the Hotel Valencia was very cool, with a large room and a big, comfortable bed. The breakfast was very good, and got us a long way on day of driving the following day.
The valet service was prompt and friendly, as were all the staff we encountered. If I ever HAVE to go back to San Jose, I would definitely stay here again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, March 13, 2013
Thank you for taking time to provide feedback on your stay. We are happy that you enjoyed the hotel. If you should have an opportunity to visit San Jose again, we hope we will be your hotel of choice.

Cordially, Bonnie Best
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 31, 2012 via mobile

Great location; culinary treats included in morning breakfast buffet which are generous offerings for a continental fare. Front desk staff are ambassadors to community & shops of Santana Row.
Hotel lounge could stay open later & bartender more accommodating - valets are eager to provide stellar service

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review, March 13, 2013
Thank you for taking the time to provide feedback on your stay. We are very happy you enjoyed the hotel and the area.

The hotel lounge does stay open as last is allowed by law on Thursday through Saturday. Due to business demand, it does close earlier other days.

Again, thank you.
Bonnie Best, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Valencia - Santana Row

Address: 355 Santana Row, San Jose, CA 95128
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in San Jose
#6 Business Hotel in San Jose
#9 Romantic Hotel in San Jose
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Number of rooms: 215
Official Description (provided by the hotel):
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or dine in the acclaimed Citrus Restaurant. Hotel Valencia Santana Row invites guest to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 
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Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel

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