The hotel is very unique and botique. The staff is beyond friendly. The design touches are great. If you looked at the hotel squinting, it would look very high end. But a more detailed look shows you it's not an expensively done up hotel, but still nicely done for the budget they had. Valet parking can be a bit of a nightmare if they have an event going on, which is frustrating, but other than that is was great. They do a good free breakfast in the morning. It's great having Santana Row shopping and restaurants right out the door. Shops are open until 9pm!