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“Adequate for Park 'n Fly” 3 of 5 stars
Review of Comfort Suites Airport

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Comfort Suites Airport
2.5 of 5 Hotel   |   1510 North First Street, San Jose, CA 95112   |  
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Ranked #23 of 73 Hotels in San Jose
Sacramento, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Adequate for Park 'n Fly”
3 of 5 stars Reviewed January 20, 2014

We stayed here the night before leaving for Maui and left our car for eight days. The Park 'n Fly package, which you can only book directly from the hotel's website, was the cheapest one I could find for SJC that would work for 2 adults and 2 big kids. The hotel room itself was very nice, and the rollaway I requested was in the room when we arrived, which was very convenient. The front desk clerk (who was the same person when we arrived as when we checked out early that morning) was very friendly and helpful, but she forgot to ask for our car information, which prompted us to call once we arrived in Maui to make sure they knew our car was there and it was not going to be towed away. We really liked the parking garage as opposed to a lot, and we felt that our car was safer here. And it was safe, for it was there waiting for us when we returned, exhausted, late at night a week later. The shuttle service consisted of cab rides both ways, for they did not have a shuttle that was available for the times we needed the ride to or from the airport. There was some confusion about the location for our pick up from SJC late Wednesday night, but the clerk had given the cab driver my cell number and we were able to find him eventually. Not smooth, but it worked.

We left too early for breakfast, so the front desk clerk gave us each a paper bag breakfast that consisted of a cereal bar, a mini bottle of water, and an inedible piece of fruit. It was a nice gesture, however.

While the interior of the hotel is nice, the walls are thin and we could hear a lot of other guests during the night, just as I am sure they heard us get up at 5AM to get to the airport. The location of the hotel is another reason for the average rating. Yes, it is an urban area, and yes, this is not an upscale property, but seeing prostitutes and obviously strung-out vagrants on the streets near the hotel made me a bit squeamish about my choice. Overall, I wish I'd spent the extra money for the top-rated La Quinta. I hope this helps other travelers!

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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121 reviews from our community

Traveler rating
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    22
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Glendale, AZ
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 1, 2014

In town over a long weekend for business. Had my own vehicle, so no experience with the shuttle service. Needed something within a few minute drive from SAP Center that was clean and comfortable, at a decent price (under $100 a night). This fit the bill beautifully. Parking is ground level in garage underneath hotel, which kept us protected from the windy, rainy days we encountered. Front desk staff very friendly. We were on the 3rd floor, facing the street. I was concerned we would have traffic or trolley noise, but we did not. The non-smoking room was nice and roomy with 2 Queen beds, a kitchenette area with a small fridge, small microwave, coffeemaker with coffee, a small sink and cupboard space. No plates, cups, eating utensils are provided, but this is not an extended stay hotel where you would have a stove top and those things included. We used the fridge to cool our bottled water. This mini suite had a nice desk area along with sofa and coffee table, great for doing a little work on your computer and/or keeping your work items separate from your living space. Beds were very comfy. Bathroom has plenty of space for your toiletries, and I really appreciated the good lighting and magnifying mirror. Plenty of hot water with good water pressure. The closet was a bit shallow and small, but if you push the hangars in like we did, you should be able to close the mirrored bi-fold doors. An iron and ironing board are also provided. Our room was very clean and housekeeping did a great job. We took full advantage of the real breakfast provided on the 2nd floor in the breakfast room. Real compared to the regular continental breakfasts of dried up pastries, instant oatmeal, and a banana or orange I am used to at many places of this level. This place provided scrambled eggs, bacon or sausage, hash browns, pastries, different breads, cereals, regular and decaf coffee, tea, juices, fruit, etc., all served promptly at 6:30 am every morning – and done so with a smile. Our room was exceptionally quiet, making for good nights' rest, very much appreciated after long days attending to business. I will definitely stay here again when back in San Jose. Good job, Comfort Suites! The travelers’ photos from October 2013 are very accurate, so I did not include any of my own.

Room Tip: Third floor, Room 321 was exceptionally quiet.
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 27, 2013

The reviews here led me to expect better than my actual experience. It was OK, and I'd stay again in a pinch, but I would try to find something else first.

The good parts very friendly and helpful service, and most of the hotel in very good shape, seeming pretty new. And the location is great – very close to the airport, very close to a light rail stop, and reasonably close to downtown, etc.

On the other hand, the in-room coffee was perhaps the worst I have ever tasted, and the room looked as if the edges and corners of the rug had never really been vacuumed well.

I was pleased to read that they offered breakfast to go if you were leaving before breakfast was served, but since I was also leaving before I was fully awake, I forgot to ask for it, and wasn't offered.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 5, 2013

I must admit, I was pleasantly surprised at the service and comfort of this place. it was close to the airport, had a quick and courteous airport shuttle service, and was right next door to Denny's! LOL Hey, I arrived hungry, so that was a godsend.

Oh, and the comp breakfast the next morning was yummy! All the staff were nice and friendly, and the rooms are comfy.

Room Tip: Next to elevator or main stairwell. That'll put you closer to breakfast in the morning and the...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearl City, Hawaii
Top Contributor
109 reviews 109 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed November 2, 2013

Location is very good. Our flight came in late so we needed an overnight stay before driving out to Carmel the following day. The hotel has a airport "shuttle" service but because we were late, they arranged a cab to pick us up - it was perfect. Check in was satisfying; staff are friendly. Room was clean; has a small refrig and microwave. Within walking distance is a 7-11 and a Denny's next door. Free breakfast included items such as make-your-own waffles, fruits, cereals, eggs, sausages, juices, coffee, yogurt - pretty good breakfast to wake-up to. We did not use the internet, workout room or self serve laundry area. There is also one computer/printer in the lobby. Our one night stay with tax was about $120. It was well worth the convenience and comfort. We look forward to another stay while in San Jose.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moorhead, Minnesota
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 27, 2013

We were spending the night in San Jose on our way to Maui and on the return trip. We needed 2 rooms and my request to have them close was handled exceptionally. We had adjoining rooms on both stays. The airport shuttle was very good. The rooms were clean and comfortable. The front desk staff is friendly and helpful. The breakfast room is clean and a good variety of breakfast items were available. It is located very close to the light rail for those who want to venture or have business downtown. It suited our needs very well. My only concern for someone who may be traveling on business is that the internet service wasn't very reliable.
I would stay here again. Also the bed pillows were an odd shape, more square like a sofa pillow and were a little firm for my taste.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Mississippi
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 17, 2013

Picked up at airport on time and found the front desk helpful and effiecent. Room was clean and comfortable. Bathroom was also clean well stocked with fresh towels. Our breakfast was more than expected but front desk also had a breakfast-on-the-go bag for those with no time to sit and eat. The shuttle back to the airport was quick and courteous. Would definitely recommend this hotel.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport

Address: 1510 North First Street, San Jose, CA 95112
Phone Number:
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 73 Hotels in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Comfort Suites Airport Hotel San Jose
Comfort Suites San Jose
San Jose Comfort Suites

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