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“OK, not great” 3 of 5 stars
Review of Comfort Suites Airport

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Comfort Suites Airport
2.5 of 5 Hotel   |   1510 North First Street, San Jose, CA 95112   |  
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Ranked #23 of 73 Hotels in San Jose
New England
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“OK, not great”
3 of 5 stars Reviewed December 27, 2013

The reviews here led me to expect better than my actual experience. It was OK, and I'd stay again in a pinch, but I would try to find something else first.

The good parts very friendly and helpful service, and most of the hotel in very good shape, seeming pretty new. And the location is great – very close to the airport, very close to a light rail stop, and reasonably close to downtown, etc.

On the other hand, the in-room coffee was perhaps the worst I have ever tasted, and the room looked as if the edges and corners of the rug had never really been vacuumed well.

I was pleased to read that they offered breakfast to go if you were leaving before breakfast was served, but since I was also leaving before I was fully awake, I forgot to ask for it, and wasn't offered.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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121 reviews from our community

Traveler rating
    34
    51
    22
    7
    7
See reviews for
31
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Los Angeles, California
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 5, 2013

I must admit, I was pleasantly surprised at the service and comfort of this place. it was close to the airport, had a quick and courteous airport shuttle service, and was right next door to Denny's! LOL Hey, I arrived hungry, so that was a godsend.

Oh, and the comp breakfast the next morning was yummy! All the staff were nice and friendly, and the rooms are comfy.

Room Tip: Next to elevator or main stairwell. That'll put you closer to breakfast in the morning and the...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearl City, Hawaii
Top Contributor
109 reviews 109 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 2, 2013

Location is very good. Our flight came in late so we needed an overnight stay before driving out to Carmel the following day. The hotel has a airport "shuttle" service but because we were late, they arranged a cab to pick us up - it was perfect. Check in was satisfying; staff are friendly. Room was clean; has a small refrig and microwave. Within walking distance is a 7-11 and a Denny's next door. Free breakfast included items such as make-your-own waffles, fruits, cereals, eggs, sausages, juices, coffee, yogurt - pretty good breakfast to wake-up to. We did not use the internet, workout room or self serve laundry area. There is also one computer/printer in the lobby. Our one night stay with tax was about $120. It was well worth the convenience and comfort. We look forward to another stay while in San Jose.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moorhead, Minnesota
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 27, 2013

We were spending the night in San Jose on our way to Maui and on the return trip. We needed 2 rooms and my request to have them close was handled exceptionally. We had adjoining rooms on both stays. The airport shuttle was very good. The rooms were clean and comfortable. The front desk staff is friendly and helpful. The breakfast room is clean and a good variety of breakfast items were available. It is located very close to the light rail for those who want to venture or have business downtown. It suited our needs very well. My only concern for someone who may be traveling on business is that the internet service wasn't very reliable.
I would stay here again. Also the bed pillows were an odd shape, more square like a sofa pillow and were a little firm for my taste.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Mississippi
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 17, 2013

Picked up at airport on time and found the front desk helpful and effiecent. Room was clean and comfortable. Bathroom was also clean well stocked with fresh towels. Our breakfast was more than expected but front desk also had a breakfast-on-the-go bag for those with no time to sit and eat. The shuttle back to the airport was quick and courteous. Would definitely recommend this hotel.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Just Outside Nashvegas, TN
Top Contributor
117 reviews 117 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 14, 2013

We stayed here two separate nights when flying out to Hawaii. It is a 5 minute drive to the airport. The shuttle provided by the hotel is very convenient. If the shuttle is not running they will use a free cab service to take/ pick you up.
The free breakfast is a good option. The waffles are always my go to.
I would defintally stay here again. Just know there are not many walkable options for food in this a area.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 10, 2013

We had a short stay 2 days . We got off to a horrible start. Called the hotel for a shuttle from the airport , waited 35-40 minutes for a small cab. We were not happy!
However, upon arrival the staff at the hotel was very professional and helpful. Our room accommodations were good, clean, and free of perfumed odor. The area around the area of 1st St. is not the greatest, but we encountered no problems in our short stay and didn't feel unsafe.

Room Tip: Our room was on the 3rd floor and was fine. No noise.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport

Address: 1510 North First Street, San Jose, CA 95112
Phone Number:
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 73 Hotels in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Comfort Suites Airport Hotel San Jose
Comfort Suites San Jose
San Jose Comfort Suites

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