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“Good choice” 4 of 5 stars
Review of Comfort Suites Airport

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Comfort Suites Airport
2.5 of 5 Hotel   |   1510 North First Street, San Jose, CA 95112   |  
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Ranked #29 of 73 Hotels in San Jose
Wailuku, Hawaii
Top Contributor
76 reviews 76 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
60 helpful votes 60 helpful votes
“Good choice”
4 of 5 stars Reviewed March 23, 2013

I would agree with most of what other reviewers have mentioned concerning the hotels room size, cleanliness and location to the airport which all are good. Also, the price is fine and I would say this is a good value.

Several reviewers have commented on the hotel's location being in a bad area. First I would say that this area is not really what I would call run down. The streets and most, if not all, of the nearby buildings are clean and look to be in good condition. I did walk about a block to the 7/11 store and passed by a few people on my way but no one even seemed to notice I was there.

Being located on 1st Street is also an advantage of which I wasn't aware This was my first time in San Jose and it turns out that 1st is a very major thoroughfare and is quite useful for getting around the entire area.

We did experience two minor problems. Like others, we took our rental car back to the airport the night before our flight. Since this was a Sunday, the shuttle wasn't operating so the hotel called a cab to pick us up and bring us back. The wait at the airport was quite long and when the Rainbow Cab did arrive there was a mixup about who the driver was supposed to pick up. Eventually, however we got back alright.

Also, we were given breakfast bags when we left for the airport. However, it was about 6:00 in the morning and we weren't quite ready to eat so we decided to take them on the plane. Since we didn't open the bags we didn't notice that there were two bottles of water which TSA confiscated at the security gate. This really is our fault not the hotels. I just wanted to mention it so it doesn't happen top others.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Comfort Suites Airport, responded to this review, March 26, 2013
Thank you for taking the time to share your thougts with us and future travelers. Feedback such as yours is a great way to learn what we are doing right and what we could be doing better. I am glad to hear you enjoyed the location and cleanliness of the hotel. We strive hard to make everyone's stay as best as possible at the Comfort Suites San Jose Airport and again your feedback is appreciated to help make us all the better. We look forward to seeing you the next time you are in the area.
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126 reviews from our community

Traveler rating
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    51
    25
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 12, 2013

This place was booked to accommodate an early flight the following morning. This is a great place to stay if you have your own transportation as there isn't much within walking distance, but the room was clean, with sensor lights (turns off on it's own if no motion) so energy saving. Great airport shuttle service...we returned our rental the night before and though their shuttle doesn't operate on the weekend, we were picked up by a taxi charged to the hotel. Even though we left before the breakfast was available, they offered us a breakfast on the go bad with water, breakfast bar and a fruit. We would definitely use this hotel in the future for pre or even post flight stay.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Comfort Suites Airport, responded to this review, February 20, 2013
Thank you for taking the time to review the Comfort Suites San Jose!

We were glad to see that you were satisfied with the cleanliness and comfort of your guest room. Although the shuttle doesn’t run during the weekends I am glad to hear that the Taxi service was able to assist you in providing accommodations. Our Grab-n-Go breakfast seems to be very convenient for the early bird guests, I am glad to hear that you were able to utilize that great amenity.

We look forward to seeing you on your next visit to San Jose.
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Youngsville, Louisiana
Top Contributor
126 reviews 126 reviews
40 hotel reviews
Reviews in 67 cities Reviews in 67 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 30, 2012

This Comfort Suites is near the airport and has a shuttle service. We stayed on two different occasions and experienced different services. The rooms are spacious, comfortable and had a small frig and microwave which was very convenient. The room was very clean and the beds were comfortable. We had no problem on the first night and the staff was very nice. Our later visit was very different. We are older ladies and needed a luggage cart to carry our things up. There was only one cart and someone had left it in their room. I would have given a higher rating if not for this fact. The breakfast was also very good. The price is fairly reasonable. Another drawback is the seedy neighborhood with questionable people walking around. I was afraid we would not find a parking place under the building otherwise you have to park next to a very scary neighborhood.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Top Contributor
55 reviews 55 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 11, 2012

The hotel is exactly as pictured on the webpage- nice size room, small fridge, sink, microwave (no utensils or cookware provided though). It was clean, and included breakfast was good with both hot and cold items. Staff friendly and small issues were taken care of very rapidly.

The hotel is very convenient to light rail which as a solo traveling female was fine in the morning. However, returning around 8:30 pm, I did have a rather uncomfortable moment where a group of young men yelled some questionable things at me after passing me on the sidewalk as I walked from the stop to the hotel. I didn't feel in acute danger, but the situation was stressful enough I would hesitate to make that trek by myself after dark again. Unlike many others in the neighborhood, the doors to the rooms are in the interior, which helps with security.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita P, Director of Sales at Comfort Suites Airport, responded to this review, November 14, 2012
Dear Guest,

We are glad to hear you had a great stay with us and could enjoy all of our amenities. We apologize for any of the other inconveniences you encountered, and ensure you that our hotel is safe. We look forward to welcoming you back in the near future.

Best Regards,
Sita Patel
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Kirkland, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 19, 2012

I filled out the confirmation page. I entered in my credit card information. The room rate was $79. The site told me "We were not able to process your reservation at this time. Please try again later or call our Reservations Center." I called the hotel and they said that the rate was $20 more than the listed rate. They told me to call another phone number. I called that phone number and the customer service agent said that the $79 rate was for a choicepriviledge customer. The customer service agent told me to hold. They left me on hold for 15 minutes. No answer.

Shady. Really shady.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Needham, Massachusetts
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 20, 2012

We stayed one night at the hotel after a late arrival from the East Coast. Hotel is not new, but well maintained and staff welcoming and professional. There is now a regular hotel shuttle from the airport that replaces the taxi service mentioned by some. The room was clean and comfortable and the hotel quiet. Breakfast was very good for an included hotel breakfast. Walking distance to a convenience store and 24 hr restaurant. Would certainly stay again under the same circumstances.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita P, Director of Sales at Comfort Suites Airport, responded to this review, October 15, 2012
Dear Guest,

Thank you so much for taking the time to share your experience! We are very glad you decided to try out the Comfort Suites. We look forward to welcoming you back in the near future.

Best Regards,
Sita Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Top Contributor
60 reviews 60 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 18, 2012

I was very impressed with this hotel. I stayed for one short night because I was flying out of San Jose early the next morning. When I mentioned this to the woman at the front desk, she said she would prepare a breakfast bag for us the next morning since we would be checking out before breakfast. I didn't even have to ask her to do this! Wondering if she would be true to her word, she greeted us with a smile and gave us the breakfast bags. They weren't very elaborate, but I certainly appreciated her thoughtfulness.

On the whole, I found the hotel very clean and the bed very comfortable. I noticed the room had a small kitchen (sink, microwave, and refrigerator) While I wasn't there long enough to use the kitchen, it's certainly something that's nice to have in a hotel room.

Lastly, the parking is under the hotel and well lit. I felt very safe because of this. However I took the last space under the hotel, and it's conceivable that the following person would have to use the outdoor lot just next to the hotel.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita P, Director of Sales at Comfort Suites Airport, responded to this review, October 15, 2012
Dear Guest,

Thank you for taking the time to comment on your stay with us. I am very pleased to hear that you were impressed with our hotel. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.

Best Regards,
Sita Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport

Address: 1510 North First Street, San Jose, CA 95112
Phone Number:
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 73 Hotels in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 50
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Also Known As:
Comfort Suites Airport Hotel San Jose
Comfort Suites San Jose
San Jose Comfort Suites

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