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“I tried to book a room online and they jacked up the rates on the confirmation page” 1 of 5 stars
Review of Comfort Suites Airport

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Comfort Suites Airport
2.5 of 5 Hotel   |   1510 North First Street, San Jose, CA 95112   |  
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Ranked #29 of 74 Hotels in San Jose
Kirkland, Washington
1 review
1 helpful vote 1 helpful vote
“I tried to book a room online and they jacked up the rates on the confirmation page”
1 of 5 stars Reviewed October 19, 2012

I filled out the confirmation page. I entered in my credit card information. The room rate was $79. The site told me "We were not able to process your reservation at this time. Please try again later or call our Reservations Center." I called the hotel and they said that the rate was $20 more than the listed rate. They told me to call another phone number. I called that phone number and the customer service agent said that the $79 rate was for a choicepriviledge customer. The customer service agent told me to hold. They left me on hold for 15 minutes. No answer.

Shady. Really shady.

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 reviews from our community

Traveler rating
    35
    52
    25
    7
    8
See reviews for
31
33
12
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Needham, Massachusetts
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 20, 2012

We stayed one night at the hotel after a late arrival from the East Coast. Hotel is not new, but well maintained and staff welcoming and professional. There is now a regular hotel shuttle from the airport that replaces the taxi service mentioned by some. The room was clean and comfortable and the hotel quiet. Breakfast was very good for an included hotel breakfast. Walking distance to a convenience store and 24 hr restaurant. Would certainly stay again under the same circumstances.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita P, Director of Sales at Comfort Suites Airport, responded to this review, October 15, 2012
Dear Guest,

Thank you so much for taking the time to share your experience! We are very glad you decided to try out the Comfort Suites. We look forward to welcoming you back in the near future.

Best Regards,
Sita Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Top Contributor
60 reviews 60 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 18, 2012

I was very impressed with this hotel. I stayed for one short night because I was flying out of San Jose early the next morning. When I mentioned this to the woman at the front desk, she said she would prepare a breakfast bag for us the next morning since we would be checking out before breakfast. I didn't even have to ask her to do this! Wondering if she would be true to her word, she greeted us with a smile and gave us the breakfast bags. They weren't very elaborate, but I certainly appreciated her thoughtfulness.

On the whole, I found the hotel very clean and the bed very comfortable. I noticed the room had a small kitchen (sink, microwave, and refrigerator) While I wasn't there long enough to use the kitchen, it's certainly something that's nice to have in a hotel room.

Lastly, the parking is under the hotel and well lit. I felt very safe because of this. However I took the last space under the hotel, and it's conceivable that the following person would have to use the outdoor lot just next to the hotel.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita P, Director of Sales at Comfort Suites Airport, responded to this review, October 15, 2012
Dear Guest,

Thank you for taking the time to comment on your stay with us. I am very pleased to hear that you were impressed with our hotel. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.

Best Regards,
Sita Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wyoming, MI
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 31, 2012

We stayed for 3 days upon arriving to California. Everything was very good. The breakfast is wonderful. They have hot and cold items; nice variety. All of the staff are very nice and helpful! Room had a nice kitchenette style with fridge, microwave and sink. We enjoyed our stay very much. It does not have a pool though, that was the only downside.

Room Tip: All rooms are good.
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita P, Director of Sales at Comfort Suites Airport, responded to this review, October 15, 2012
Dear Guest,

We thank you for taking your time out to write a wonderful review for us. We are glad to hear that you had a good experience with us. I am pleased to hear that you enjoyed all of the options at breakfast. We hope to see you again soon.

Best Regards,
Sita Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 10, 2012

I was in a standard double room with a small couch. I guess they feel they can call it a "suite" with the addition of the couch. The hotel is located near the airport with good access to public transportation. There is free covered parking, but the garage is rather tight for larger SUV's & trucks. The clerk who checked us in was not very personable and strictly business. The hotel lobby is very small and basic, and consisted of a few sitting chairs. The room was equipped with a mini fridge, microwave, and medium size flat screen t.v. There is also free wi-fi in the hotel which worked flawlessly. The breakfast included breads, eggs, bacon, potato's, and waffles. The breakfast was good and did the job, but the breakfast area was very crowded during our stay. Overall, we were satisfied with this hotel and it definitely works for a short stay. I would consider this hotel in the future.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 29, 2012

Worked well for me! Good room and breakfast. Room was odor-free which is one of the things I care particularly about, and quiet. Very close to light rail stop. As others have mentioned "airport shuttle" is an arrangement they have with a local taxi company, but it works fine. If you're driving, could be different story - parking under the building is limited, apparently overflow parking is in the lot of the motel next door. I thought the location was fine - this is a little quieter part of N First St compared to downtown. If you're with family, I'd suggest see if a two-room suite is available. Not sure what the deal is with swimming pool. Didn't see sign of one, but didn't look for it. Once again maybe there's a deal with the next door motel ?

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fitchburg, Massachusetts
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 21, 2012

Stayed two nights there. It was a very pleasant surprise. Our room was very clean and well kept. The staff was great. Parking is under the building. It can get a bit tight at times. The breakfast in the morning was great! If you are driving, It is right after the Denny's and you can miss the entrance to the garage. Keep an eye out for it.
The location is not too bad. It is right across from the Lite Rail System.
The rooms looked as if they were newly painted and the carpets also looked new. The bathroom was spotless and big. This was a great place for the price we paid. I would stay there again.
The neighborhood looked a bit tough at times, but it is San Jose, a very busy place. Beside all of that, it is a great find with a great staff.

Room Tip: Ask for an upper level room.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport

Address: 1510 North First Street, San Jose, CA 95112
Phone Number:
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 74 Hotels in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Comfort Suites Airport Hotel San Jose
Comfort Suites San Jose
San Jose Comfort Suites

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