We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Average Hotel - Definitely Not A Suite” 3 of 5 stars
Review of Comfort Suites Airport

Save Saved
You added Comfort Suites Airport to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Comfort Suites Airport
2.5 of 5 Hotel   |   1510 North First Street, San Jose, CA 95112   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #22 of 72 hotels in San Jose
San Diego, California
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
“Average Hotel - Definitely Not A Suite”
3 of 5 stars Reviewed August 10, 2012

I was in a standard double room with a small couch. I guess they feel they can call it a "suite" with the addition of the couch. The hotel is located near the airport with good access to public transportation. There is free covered parking, but the garage is rather tight for larger SUV's & trucks. The clerk who checked us in was not very personable and strictly business. The hotel lobby is very small and basic, and consisted of a few sitting chairs. The room was equipped with a mini fridge, microwave, and medium size flat screen t.v. There is also free wi-fi in the hotel which worked flawlessly. The breakfast included breads, eggs, bacon, potato's, and waffles. The breakfast was good and did the job, but the breakfast area was very crowded during our stay. Overall, we were satisfied with this hotel and it definitely works for a short stay. I would consider this hotel in the future.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

108 people have reviewed this hotel

Traveler rating
    31
    45
    20
    7
    5
See reviews for
25
30
10
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Reno, Nevada
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 29, 2012

Worked well for me! Good room and breakfast. Room was odor-free which is one of the things I care particularly about, and quiet. Very close to light rail stop. As others have mentioned "airport shuttle" is an arrangement they have with a local taxi company, but it works fine. If you're driving, could be different story - parking under the building is limited, apparently overflow parking is in the lot of the motel next door. I thought the location was fine - this is a little quieter part of N First St compared to downtown. If you're with family, I'd suggest see if a two-room suite is available. Not sure what the deal is with swimming pool. Didn't see sign of one, but didn't look for it. Once again maybe there's a deal with the next door motel ?

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fitchburg, Massachusetts
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 21, 2012

Stayed two nights there. It was a very pleasant surprise. Our room was very clean and well kept. The staff was great. Parking is under the building. It can get a bit tight at times. The breakfast in the morning was great! If you are driving, It is right after the Denny's and you can miss the entrance to the garage. Keep an eye out for it.
The location is not too bad. It is right across from the Lite Rail System.
The rooms looked as if they were newly painted and the carpets also looked new. The bathroom was spotless and big. This was a great place for the price we paid. I would stay there again.
The neighborhood looked a bit tough at times, but it is San Jose, a very busy place. Beside all of that, it is a great find with a great staff.

Room Tip: Ask for an upper level room.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marysville OH
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 18, 2012 via mobile

Stayed one night for early flight. Room was nice and price was good.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita P, Director of Sales at Comfort Suites Airport, responded to this review, July 19, 2012
Dear Guest,

We are glad to hear you enjoyed your stay with us, and appreciate the great review.

Best Regards,
Sita Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2012

For hundred bucks with great breakfast and COVERED garage. What do you want more? It is not the newest property, however it is in a good condition, great location. Clean and comfy beds. Breakfast at the second floor.
It took me to drive twice (night) by the hotel as there is no lit sign at the hotel side to point the hotel location. I was very surprised about their covered garage (free parking). I guess it does not fit all guests cars, but I was lucky.
Hotel room was quiet and overall we were pleasantly surprised. Front desk gall was so nice. I wish I ask about her name and send management some warm words about her being helpful and pleasant.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita P, Director of Sales at Comfort Suites Airport, responded to this review, July 19, 2012
Dear Guest,

We are glad to hear you enjoyed breakfast and our clean and comfortable rooms. We are also glad to see that our guest appreciate the many amenities, such as the complimentary garage parking, the hotel offers. If you come back to San Jose in the future, we would love for you to stay with us again.

Best Regards,
Sita Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuba City, California
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 14, 2012

Stayed here 1 night. Got a great package to the Winchester Mystery house. $129.00 that included to adult tickets. The front desk staff Gaby was sp great. I asked for the top floor away from any noise(i'm a light sleeper). Upon entering the room it was super clean and nice and cool. We slept very well and got up to a nice breakfast on the 2nd flood. The breakfast had eggs, waffles, sasuage, ect. Not just your basic muffins and juice. Great stay! The area seems a little shady but we had no trouble and we felt very safe.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 29, 2012

The hotel's description of the airport shuttle service is inaccurate and misleading. They do not own a van to pick you up at the designated passenger pick-up place at the airport. Instead, they send a cab and make you wait inside a parking structure. At my arrival, they forgot to tell me where to wait, so I wasted nearly one hour waiting and talking on the phone to the hotel receptionist to specify the location. The next morning, I took their "cab" service to a Caltrain station. The driver seemed to have been in a bad mood and the ride was most unpleasant. I said "have a good day" when leaving, the guy just grumbled "maybe." The hotel is close to the airport and the price was very reasonable, but I still feel I paid too much for the experience I had.

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Comfort Suites Airport, responded to this review, July 5, 2012
Dear Guest,

We apologize for the inconvenience caused to you during your airport pick up. Our shuttle service is through a hired cab company and usually there is no problem. We are glad to hear that hotel was a reasonable choice for you. If you come back to San Jose in the future, we would love for you to stay with us again.

Best Regards,
Sita Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Comfort Suites Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Airport

Also Known As:
Comfort Suites Airport Hotel
Comfort Suites Airport Hotel San Jose
Comfort Suites San Jose
San Jose Comfort Suites
Address: 1510 North First Street, San Jose, CA 95112
Phone Number:
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #22 of 72 hotels in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Priceline, Expedia, Hotels.com, Tingo, Otel, Choice Hotels, Venere and Agoda so you can book your Comfort Suites Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Comfort Suites Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.