We had the unfortunate experience of staying at the Extended Stay America while waiting for our house to be remodeled. We had maid service once in 6 months and only because I requested it. We had to get our own towels and more often than not they didn't have any so we had to use stained towels from a bin they had. The bedding had holes most of the time. We had to ask for toilet paper. Their pool is not heated and the pool towels are the size of hand towels. There were three of us and we were given three plates, two forks and one knife in the room to use. The only pot and pan were burned. One of three windows had a screen, although we asked numerous times. This is definately not the hotel to go to if you have a child. They have no children television channels - except for cartoon network which changes to adult swim at 6PM which you don't want your child to watch. No Disney, No Nickeodeon, and none of good channels for adults either, but they do have Showtime so if your child changes the channels, the possibility of them finding someone having sex on tv is quite high. The hall carpets are stained, you have to empty your own garbage, and they don't even have any dressers to keep your clothes in. And for the cost, you'd think they could at least afford to pay for clean towels! Two of their dryers were broken the entire time we were here. The front desk closes at 11PM, so if you have a probem after 11PM, forget getting assistance in any way. If you are staying only for one night, this hotel would be tolerable, but if staying longer, I suggest going next door to the Residence Inn - now that hotel knows how to treat their customers, they heat their pool, and have clean towels and bedding - and with maid service!

We pulled up to the first building we saw upon turning into the driveway. The sign on the building did say "lobby". We entered the very small reception area, no one was behind the counter and an older couple was seated on the only two chairs. After waiting about five minutes someone came out to the counter. We were told the other couple was first and that it would be ten minutes before he could get to us. When it was finally our turn we were told we were at the wrong building and had to go to the building next door.

We went to the second building were a young lady was the only person at the counter and was visibly overwhelmed. We finally got checked in and went to our room. The entrance in the back of the building near where our room was located was a bit dumpy looking compared to the registration area. We noticed an odd smell in the hallway was we made our way to our second floor room.

The room itself was suitable since we were only staying one night. We had a few hours to kill before our play in San Jose was to start and all we wanted to do was relax and watch the NHL playoff game. With ten minutes to game time we discovered a problem with our TV. Unfortunately, calling the front desk was futile as the young lady was too overworked to answer the phone. I had to drive around to the lobby to speak with her while my boyfriend tried to get our TV to work. The young lady was rude and unhelpful. I asked if we could speak to a manager and was told we had to go to the building next door as their phone systems were not connected. I was taken aback to discover that both buildings had the same manager yet we were not allowed to check in at the other building. Having been assured that she had rebooted the TV system from her control panel I went back to our room. Nope, no TV. I called and was told we could watch the game in the lobby of the other building. I asked if we could move to a room in the other building and was told we would have to cancel our reservation and rebook with the other building. Go figure.

I don't understand why the two buildings are run as separate hotels yet on Extended Stay's website they only list the 6199 San Ignacio Avenue address. The complimentary breakfast, though we didn't partake, is offered to both buildings but served in only one. It seems to me they would run a smoother operation if they centralized the check-in process to just the main hotel.

If anyone gives this less than 4 stars is totally off. Great service and ever greater rooms. This was a very nice Extended Stay, and next time I'm in the area, I'll stop by again :)

This was a convenience during a hastily-arranged trip three-day trip, and an unexpectedly pleasant surprise, especially at that cost. Was very leery, as it's impossible to find anything decent in San Jose at under $150, much less under $100 - this was NOT my first choice, though I'd had no experience with Extended Stay.

The entire motel had been reconditioned, and the room, though certainly not elegant, was clean & comfortable, and possessed of a good bed. Nice worktable/desk, reliable wi-fi at no charge (much appreciated, as I am impatient with the pigs who grind out a fee for claiming one's Email.) The staff could not have been nicer and went out of their cumulative way to provide friendly and willing service. Absence of a business center was a little vexing, as was the need to E-mail (to the front desk) anything that I needed to print - they couldn't even extract it from a flash memory "stick." (Sounds imbecilic, but I suppose it's possible that someone handed over a stick with a virus, thus terminating that avenue.)

Unsurprisingly, there is no restaurant. Not many good places to eat are close, which should make no difference to those who wish to utilize the fully-equipped kitchenette. (I'm struggling a bit with this, as I generally stay at one of the better chains, and so must fight down higher expectations so as to be fair.) The place was clean and QUIET; the accommodations were comfortable as a place to sleep; the staff was fine if unsophisticated; and the price was terrific.