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“Very nice hotel!” 4 of 5 stars
Review of Extended Stay America - San Jose - Edenvale - North

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Extended Stay America - San Jose - Edenvale - North
2.5 of 5 Hotel   |   6199 San Ignacio Avenue, San Jose, CA 95119   |  
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Ranked #59 of 73 Hotels in San Jose
Allendale, New Jersey
Top Contributor
164 reviews 164 reviews
98 hotel reviews
Reviews in 86 cities Reviews in 86 cities
81 helpful votes 81 helpful votes
“Very nice hotel!”
4 of 5 stars Reviewed June 22, 2012

If anyone gives this less than 4 stars is totally off. Great service and ever greater rooms. This was a very nice Extended Stay, and next time I'm in the area, I'll stop by again :)

Stayed April 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, General Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review, July 16, 2012
"Thank you so very much for your glowing review of Extended Stay America San Jose - South - Edenvale. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
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38 reviews from our community

Traveler rating
    3
    6
    4
    11
    14
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
WA State
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 11, 2012

This was a convenience during a hastily-arranged trip three-day trip, and an unexpectedly pleasant surprise, especially at that cost. Was very leery, as it's impossible to find anything decent in San Jose at under $150, much less under $100 - this was NOT my first choice, though I'd had no experience with Extended Stay.

The entire motel had been reconditioned, and the room, though certainly not elegant, was clean & comfortable, and possessed of a good bed. Nice worktable/desk, reliable wi-fi at no charge (much appreciated, as I am impatient with the pigs who grind out a fee for claiming one's Email.) The staff could not have been nicer and went out of their cumulative way to provide friendly and willing service. Absence of a business center was a little vexing, as was the need to E-mail (to the front desk) anything that I needed to print - they couldn't even extract it from a flash memory "stick." (Sounds imbecilic, but I suppose it's possible that someone handed over a stick with a virus, thus terminating that avenue.)

Unsurprisingly, there is no restaurant. Not many good places to eat are close, which should make no difference to those who wish to utilize the fully-equipped kitchenette. (I'm struggling a bit with this, as I generally stay at one of the better chains, and so must fight down higher expectations so as to be fair.) The place was clean and QUIET; the accommodations were comfortable as a place to sleep; the staff was fine if unsophisticated; and the price was terrific.

Room Tip: Neighborhood isn't noisy. I chose a top floor room so as to ensure against heavy overhead footf...
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
81 helpful votes 81 helpful votes
1 of 5 stars Reviewed February 25, 2012

I was driving from San Diego to San Jose and made a reservation for this hotel. I let the woman know that my Mother and I would be arriving late (11:30pm).

We arrived to find that we did not have a room because my card had been "declined" (though I had used the card the whole way up with no problems) and NO ONE bothered to call us, even though they knew we would be arriving after hours. There was a very nice gentleman who was doing the laundry who let me in, but didn't have the authority to give me a room. He seemed very worried that we might have to sleep in our car, but couldn't do anything about it. I called the night manager and left a message. Luckily we found a hotel close by that was open at that hour.

I called in the morning and was directed to a manager. I left a message on his machine as well and never was called back. I can't speak for the conditions but the service is horrible!

Room Tip: Don't stay here.
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  • Stayed February 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review, March 7, 2012
Thank you for taking the time to review your recent stay at Extended Stay America San Jose - South - Edenvale. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies

I am grateful for the opportunity to respond to your concern. I have spoken with my staff and reviewed the importance of being professional and polite with each and every guest, no matter how busy we may be. It is my sincere hope that apart from this unfortunate occurrence, the rest of your stay with us was satisfying.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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Additional Information about Extended Stay America - San Jose - Edenvale - North

Address: 6199 San Ignacio Avenue, San Jose, CA 95119
Phone Number:
Location: United States > California > San Jose
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #59 of 73 Hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - San Jose - Edenvale - North 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Extended Stay San Jose
San Jose Extended Stay

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