I came in from east coast after 6 hr flight and hr drive from sfo to be told that there was a water leak and hotel was out of rooms. They showed us to basically some sofa beds that they had pulled into lounge.Mattresses were falling through metal frame. I nearly laughed in their face for suggesting and expecting full rate. Only after refusing and demanding did they locate a room an hr later. Manager refunded the night and offered another night. However, I had already booked at the Fairmont which was my initial choice. Nope will not return and rooms were just ok. It did have a nice lobby with cucumber or orange water.