The location of this Marriott makes it very convenient for attending conventions, but they are not prepared for handling the volume of customers conventions bring. After waiting in the valet line for 15 minutes, we were finally greeted and told a bellman would be a 30 minute wait. We decided to do the best we could at carrying our luggage and headed for the front desk line. At early check-in, all rooms with double beds had been taken, even though I had booked months in advance.
We were given the keys to our room and walked in to find a Telemundo swimsuit competition playing on the TV, mops, rags and our previous guests hair all over the bathroom floor. My daughter had to get ready for the convention, so we dropped our luggage and organized a bit. I headed out to see if housekeeping was around to finish the job, but no such luck. A "manager" of some sort opened our door and more or less implied we needed to leave. Hmmmm.......didn't your front desk have record that the room was ready and gave us keys?
Next stop was one of the restaurants for a drink. It was a self-service operation with employees unfamiliar with bar service working. It look a bit for anyone to figure out how to make a drink and where the products were stored. This was the theme for the rest of our visits, but the employees working at Tanq seemed a bit more knowledgable. Other patrons were showing frustration as well, due to NO service in the restaurant/bar area.
The next day we received the gift of no housekeeping. My husband did walk by a room with a couple employees on a bed watching TV, so maybe it was their break or rest period which diverted them.
The rooms are a bit dated and luckily I had secured a good rate with early booking. I've never left a hotel without tipping housekeeping, but this was my first. The in-room coffee machine will come in handy as the line at their lobby Starbucks was impossible. There is also a Peet's on the opposite side of the convention center by the Hilton which seems to process orders much more efficiently.
It was convenient only. A few months prior we had stayed at the Four Points by Sheraton which is only a block or so away from the convention center. Between the two, I'd pick the Four Points.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.