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“Should have paid better attention to the reviews” 2 of 5 stars
Review of Dolce Hayes Mansion

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Dolce Hayes Mansion
4.0 of 5 Hotel   |   200 Edenvale Avenue, San Jose, CA 95136 (Formerly Hayes Conference Center)   |  
Hotel amenities
Ranked #3 of 74 Hotels in San Jose
Sacramento, Ca
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
“Should have paid better attention to the reviews”
2 of 5 stars Reviewed September 28, 2006

We stayed here for just one night, and had we reserved for more we would have really been really sorry.

The room was nothing special at all. Actually very small, especially considering the price. It was very hard to find, and indeed it was located near a trailer park. Empty wine glasses in the parking lot when we got there were still there in the morning. There was some kind of conference going on and the people were outside after 11pm making quite a bit of noise and making it hard to even get to the doors to get into our room.

We did call to the desk, but no response at all.

Overall we are sorry we stayed here, even more sorry now that the credit card charge is $35 higher than the statement we received at checkout. We have called the hotel and asked them to provide a copy of what was charged - we have been told they would get to it "first chance". When pressed, they say today or tomorrow and just laugh as they hang up.

Not impressed with the staff or the room. We will put our money elsewhere next time.

  • Liked — nothing
  • Disliked — price, room value, service
  • Tips/Secrets — pay close attention to reviews
  • Stayed August 2006, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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501 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
London. England
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 17, 2006

Stayed for 5 nights in July 2006. Clean room (two queens) fairly spacious, although not huge. Overlooked the pool which was very nice, until the last night when some conference guests decided to sit outside the window drinking and chatting until 1am. The grounds around the hotel are very attractive although I think this is to impress the conference guests rather than anything else. Not really geared for family holiday accommodation. A nice hotel, although I'm sure there are better for the money.

Stayed July 2006
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san francisco, ca
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 27, 2006

Needed a place to stay near Monterey last min for a romantic getaway, but all booked, so found Dolce Hayes Mansion via travelzoo top 20 for $99/night.

Mainly a business hotel, but promotes spa/weekend getaways as well.

The place was largely empty on Fri night but our "Deluxe" was a handicap room with no tub, only a clinical appearing open shower that drained to the floor, with rails, etc. When we asked for another room, they tried to convince us all rooms were like that, then we were on hold for ages, and finally moved.

THe included breakfast buffet was OK the 1st day, but Sun, they had more folks there for weddings, etc and we waited 30min for a table. When we got one, the buffet was basically plundered with no more fresh fruit, pastries, bagels, eggs, or condiments! There were at least four tables of people seated with us, but no one refreshed the buffet. The kitchen was getting ready for the expensive Sun brunch, so they definitely had more food. No one got our drink orders until we almost got up to redirect a hurried waiter. We asked for ketchup and fruit and though the requests were acknowledged no one ever came back. Water never came, and we got our coffee and juice as we finished our food.

The room was not well cleaned: lg piece of broccoli in the middle of the floor(?) opaque coating of dust under the bed.

The spa was a joke. I can't imagine spending $30 for a spa pass there. Sae your money for a real place like the Claremont.

For $99 I didn't expect it to be 4star, but it floundered on the basics.

Stayed June 2006
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, MI
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 11, 2006

We recently stayed at the Dolce mansion for five days and four nights while visiting family. My wife and I were traveling with her parents and our three-year old daughter. While the hotel seems to be primarily a conference center, we did enjoy our vacation stay there. There is a nice park directly across the street with new playground equipment, tennis courts, walking/jogging trails, and a sand volleyball court. My daughter was always up early due to the time change from MI to CA, so the park provided a great spot for her to play in the early AM hours.

We also loved the pool and hot tub. During the week, we were usually the only ones using the pool, which at one end included a shaded cabana area where you could order lunch and lay out enjoying the great CA weather. There is no lifeguard, but I enjoyed swimming with her .

One day we left our videocamera at the pool and didn't realize it until the next day. Fortunately someone found it and turned it into security. Overall, our experience with the service was mixed. The hotel offers complimentary coffee and newspapers in the main house in the AM, and the manager even went behind the bar to find some orange juice for me when I asked. However, we also had some problems. Our room was not cleaned our last full day there, despite calling the front desk staff to inform them. They did bring us towels at night, but the front desk staff was not apologetic.

My in-laws room and our room also both had problems with the tub drains (broken), and their room also had a chair that had been recently stained and ruined some of their clothes. Their complaints to the front desk were not responded to.

Other than lunch by the pool, which was good, we did not eat at the hotel restaurant Orlo's. There was a large conference going on at the hotel for most of our stay, which was mildly distracting at times (they filled the entire wing where our room was located with stacked office chairs) and the small hotel bar was often too busy to get a seat or service. The hotel is also not within walking distance of anything other than the park. This is a problem if you want to get a magazine or a paper (the complimentary ones disappear early).

My daughter really enjoyed a park within a few miles of the hotel called Happy Hollow that has a zoo with lemur, meerkats, and other unique animals as well as great rides for young children (2-10).

While our experience there was rather mixed, we might stay there again because it was a great bargain for us. We found a great deal on skyauction.com, so you might check that out before paying full price.

  • Stayed June 2006
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Natick, Massachusetts
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 9, 2006

Just got back from a whirlwind trip to California, Oregon and Washington. First stop on our week-long adventure was the Dolce Hayes Mansion. I had done my homework and read the reviews on TripAdvisor -- good/bad/indifferent.

We arrived and were greated by a courteous woman at the front desk. It took no more than 5 minutes and we were off with map in hand to the back side of the hotel complex (the newer convention area) to our room.

The room was amazingly clean and large. It was too late to go sightseeing and too early to have dinner so we decided to explore the mansion. The grounds were very well kept and their is a spa that is open to 8 p.m. for anyone needing manicures, pedicures, massages, etc.

We visited the library with its hardwood bookshelves, antique rugs and comfy leather furniture, stopped by to look over the evening's menu at the restaurant and finally sat down at the bar for a break from our all-day travel from the East Coast. We had two bartenders as it was swift change and both were exceedingly accommodating. In fact, the entire staff was friendly, courteous and amazingly helpful during our stay.

We had one drawback the two mornings later. My travel companion remembered he had left some articles in the room during our stay. We called the hotel and we were told that they had a skeleton crew and could not check right now and would have to call back. We called back later in the day and they still had not checked the room. Since we were driving past the complex back into San Francisco, we stopped at the Hotel in the early evening, they still had not checked.

Even though the room was booked subsequent to our stay -- all items remained in the drawer. I think the hospitality/cleaning staff should check the closets and wipe down the drawers between each guest - but this is only my humble opinion.

I wouldn't hesitate to stay here again but would ask to stay in the main Mansion area. It was quiet, restful, friendly and a unique experience.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed April 21, 2006

no good at all there is a trailer park right outside the place...to many groups....not good at all service is very poor

  • Stayed April 2006, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed December 2, 2005

What a place…! Historic, beautiful, clean and awesome staff. We enjoyed our trip. I stayed in one of the old mansion hotel rooms and the rest of my family stayed in the new side of the property. My wife used the hotel spa, while we went golfing to Los Lagos golf course. For dinner time we went to Orlo’s food was outstanding. It was an affordable hotel great location.

  • Stayed November 2005, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dolce Hayes Mansion

Address: 200 Edenvale Avenue, San Jose, CA 95136 (Formerly Hayes Conference Center)
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Jose
#1 Luxury Hotel in San Jose
#2 Family Hotel in San Jose
#3 Romantic Hotel in San Jose
#4 Best Value Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dolce Hayes Mansion 4*
Number of rooms: 214
Official Description (provided by the hotel):
Once a lavish private estate, the Hayes Mansion stands as one of the South Bay's most impressive and distinctive historical structures. Surrounded by lush, emerald green lawns, accented with gardens of vibrant, colorful flowers and guarded by towering palm trees, the 100-year old estate has been refurbished, upgraded and transformed into a luxurious hotel, resort and spa. The Dolce Hayes Mansion, steeped in tradition and rich in history, provides visitors with an extraordinary experience. Leisure guests can enjoy a walk in the park, working out in our fitness center, swimming in our pool, relaxing in the spa, or having a delicious meal in either our restaurant or bar. ... more   less 
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Also Known As:
Dolce Hayes Mansion Hotel San Jose
Dolce Hayes Mansion San Jose

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