We stayed here for just one night, and had we reserved for more we would have really been really sorry.
The room was nothing special at all. Actually very small, especially considering the price. It was very hard to find, and indeed it was located near a trailer park. Empty wine glasses in the parking lot when we got there were still there in the morning. There was some kind of conference going on and the people were outside after 11pm making quite a bit of noise and making it hard to even get to the doors to get into our room.
We did call to the desk, but no response at all.
Overall we are sorry we stayed here, even more sorry now that the credit card charge is $35 higher than the statement we received at checkout. We have called the hotel and asked them to provide a copy of what was charged - we have been told they would get to it "first chance". When pressed, they say today or tomorrow and just laugh as they hang up.
Not impressed with the staff or the room. We will put our money elsewhere next time.
- Official Description (provided by the hotel):
- Once a lavish private estate, the Hayes Mansion stands as one of the South Bay's most impressive and distinctive historical structures. Surrounded by lush, emerald green lawns, accented with gardens of vibrant, colorful flowers and guarded by towering palm trees, the 100-year old estate has been refurbished, upgraded and transformed into a luxurious hotel, resort and spa. The Dolce Hayes Mansion, steeped in tradition and rich in history, provides visitors with an extraordinary experience. Leisure guests can enjoy a walk in the park, working out in our fitness center, swimming in our pool, relaxing in the spa, or having a delicious meal in either our restaurant or bar. ... more less
- Reservation Options:
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- Also Known As:
- Dolce Hayes Mansion Hotel San Jose
- Dolce Hayes Mansion San Jose