We recently coordinated a 4 day Convention at Hayes Mansion for 250 guests. I cannot recommend the venue highly enough; due largely to the lovely grounds and consistently exceptional staff. When you add in the very reasonable pricing—it’s a great value.
Location: Hayes Mansion is tucked away in an unassuming residential neighborhood south of San Jose. We loved being a park like setting with lots of outdoor space and even walking trails. It was great that Conventioneers actually got to walk outside to travel between buildings and sit outside during meeting breaks...something that is very hard to do in a Big Downtown hotel. Obviously, there aren't other restaurants or cafes within walking distance, so you need to be happy on site or have a car. We were happy onsite.
Rooms: We had reserved a mix of Deluxe Rooms and Parlor Suites. Many of the rooms had balconies or lanais. Both rooms were styled traditionally and perhaps slightly dated, but the comfortable beds, modern bedding, flat screen TVs, IPOD alarm clocks, free WiFi and free refrigerators were AWESOME perks! The Parlor Suits even had a microwave. Sound transfer between rooms seemed minimal--especially for older buildings like these. Oh and there was plenty of water pressure.
Food: Most of our meals were plated banquet type deals. The banquet service exceeded expectations. While the food was not a culinary revelation it was well portioned, the chicken and fish were moist, and the meals were freshly prepared, and well-seasoned -- not an easy task when plating dinner for 200 people. I also ate at the Lounge at through Room Service and the food was very good. The cocktails in the bar and in the service bars set up for our events were great and the service was fast. We would often stay up late out on the courtyard patio and drink wine--and several attendees casually named it the *fancy pants lounge* because of the comfortable couches, nice lighting and great heaters.
Staff: This is actually the number one asset of this hotel. I don't know who sets the tone at this place, but they are doing a GREAT job. Staff are constantly asking if you need anything, and offering to help solve problems. They're gracious even when you make last minute requests. The staff act as though they work at a five star resort and it makes for a very pleasant stay.
Small Improvements: This place was excellent but it wasn't perfect. There were a few glitches in our meeting arrangements. We had thought we'd likely be the only event at the Hayes, but there ended up being a Wedding and a Stanford Alumni event at the same time. When booking a big event I'd be very careful about ensuring you have a sufficient room blocks to make other big events unlikely. The wedding wasn't that big of a deal, the only thing we were asked to change was to roll up our banners to make certain they didn't get into the wedding photos. As you would guess, the staff were very helpful in getting that done. The Stanford event didn't really inconvenience us at all. They were just annoying. There were too many loud drunk guys talking about how awesome they are. They sort of took over the Bar and that made it less attractive place for our (mostly female) convention attendees. Obviously, Hayes isn't responsible for the fact that Stanford Alumni apparently have no manners, so this is more of an FYI for Conference planning. Essentially, the Venue isn't that big (in terms of common space), and it may matter who is sharing the space with you.
All that said, I wouldn't hesitate to book a conference here in the future or to recommend it to colleagues. The service and location are great. It was really an ideal place for our event.
Request a 2nd Floor Room with a Balcony
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.