When we arrived to our room near the pool & jaccuzzi, the air conditioning was not functioning for our comfort level. We spoke with Pavel at the front desk, he gave us a few other room options for us to check out ourselves to see if we would be more comfrotable in them. He even offered to bring us a portable air conditioner. We found a room that was well ventilatied and the air conditioning was sufficient, it was an upgraded room which was not a problem for the hotel, since his (and their) main concern was our comfort. Pavel was pleasant, accomodating and made us feel important. He also called the room to make sure the AC was working and that eveything was to our liking . Overall, a comfortable and enjoyable night - breakfast buffett was awesome with lots of healthy choices, the resturant staff were great!! The pool and jaccuzzi was extremely relaxing. Definetely will recommend to family & friends and stay here again!