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Dolce Hayes Mansion: Traveler Reviews

4.0 of 5
200 Edenvale Avenue, San Jose, CA 95136 (Formerly Hayes Conference Center)
Hotel amenities
Dolce Hayes Mansion
Ranked #3 of 71 hotels in San Jose
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299 reviews from our community

Traveler rating
    153
    89
    28
    18
    11
See reviews for
Families
63
 
Couples
99
 
Solo
14
 
Business
88
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Cairo
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“Everything you need in one place ..”
4 of 5 stars Reviewed January 30, 2013

I stayed there for 2 weeks in jan 2013, the place is really a mansion with a lovely landscape and heated pool .. The rooms were nice and clean , didn't try food but the hotel was really quiet and looking good .

The staff were nice , they had free parking as well

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask W0OkieE about Dolce Hayes Mansion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnsville, Minnesota
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Excellent Conference Facility & Accommodations”
5 of 5 stars Reviewed January 25, 2013

I recently attended a conference at this facility. Everything from the accommodations to the meeting facilities was excellent. Check-in and check-out was fast and easy. The food served buffet style for our attendees was great. A wide variety was offered at each meal and all the selections I tried were well prepared and delicious. The grounds were lovely and very well maintained. Recommend highly!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Kevin M about Dolce Hayes Mansion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Downey, California
1 review
1 helpful vote 1 helpful vote
“Great staff, hotel”
5 of 5 stars Reviewed January 24, 2013

I was so pleased with this hotel because check-in was a breeze and they upgraded our room for free and included breakfast vouchers for both days. Hotel is in a beautiful area and is wonderful to walk around. Would highly recommend this hotel to travelers.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Vickie H about Dolce Hayes Mansion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Set your expectations early”
3 of 5 stars Reviewed January 22, 2013

This hotel is exactly what I expected. It has been around for over 100 years. The hotel has been renovated and upgraded while keeping its history and traditions. The estate is pretty well kept. Walking around can be a maze. The rooms are somewhat older. The carpets look like they have not been changed. The beds are mediocre. The duvets and pillows could use a changing. The bathroom looks like they need to be renovated. If you set your expectations early, you will not be disappointed with your stay here.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Danny P about Dolce Hayes Mansion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review
January 25, 2013
Thank you very much for taking your time to submit a review. I am sorry that our property did not meet your expectations. It is our goal to leave every guest with a positive lasting memory of their time with us. We hope that you will consider us again the next time that you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Commerce Township, MI
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great customer service”
4 of 5 stars Reviewed January 21, 2013

We actually did not end up staying at this hotel, but we wanted to commend them on the way they handled our cancellation. There was a mix-up that was entirely our fault. To the letter of the law, the hotel could have charged us for the 2-night stay we had booked. But they were very understanding of our situation and did not charge us at all when we had to cancel. If the hotel is anywhere near as nice as it looks on the website, we hope we will have the opportunity to stay there in the future.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
Ask FoodAndWineLovers about Dolce Hayes Mansion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HayesMansion, Front Office Manager at Dolce Hayes Mansion, responded to this review
January 25, 2013
We are sorry that you were unable to stay with us on this trip; we hope to host your stay soon. Thank you for giving us a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dolce Hayes Mansion

Also Known As:
Dolce Hayes Mansion Hotel San Jose
Dolce Hayes Mansion San Jose
Dolce Hayes Mansion Hotel
Address: 200 Edenvale Avenue, San Jose, CA 95136 (Formerly Hayes Conference Center)
Region: United States > California > San Jose
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in San Jose
#1 Family Hotels in San Jose
#1 Business Hotels in San Jose
#1 Romantic Hotels in San Jose
#2 Best Value Hotels in San Jose
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Once a lavish private estate, the Hayes Mansion stands as one of the South Bay's most impressive and distinctive historical structures. Surrounded by lush, emerald green lawns, accented with gardens of vibrant, colorful flowers and guarded by towering palm trees, the 100-year old estate has been refurbished, upgraded and transformed into a luxurious hotel, resort and spa. The Dolce Hayes Mansion, steeped in tradition and rich in history, provides visitors with an extraordinary experience. Leisure guests can enjoy a walk in the park, working out in our fitness center, swimming in our pool, relaxing in the spa, or having a delicious meal in either our restaurant or bar. ... more   less 
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Dolce Hayes Mansion
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