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“Stayed extra days because of the hotel” 5 of 5 stars
Review of BEST WESTERN San Dimas Hotel & Suites

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BEST WESTERN San Dimas Hotel & Suites
2.5 of 5 Hotel   |   501 W. Bonita Ave., San Dimas, CA 91773   |  
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Ranked #1 of 5 Hotels in San Dimas
Greeley, Colorado
1 review
“Stayed extra days because of the hotel”
5 of 5 stars Reviewed July 3, 2014

My room had a view of the most beautiful rose gardens ever. My son and I had planned to stay in San Dimas for about 3 days to visit family. But the hotel was so nice, both the view and the room it'self, that we stayed a week. Even my 9 year old was in love with the place. On our vacation we stayed at a few different hotels in Southern California all the way to Colorado. This one was by far the most beautiful, clean and peaceful. Just lovely. Thank you very much for making our time there so wonderful.

Kelly Hart

Room Tip: Ask for a room in front of the gardens, ground floor.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, July 10, 2014
Dear Kelly,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments regarding our property. We are so glad you enjoyed your stay with us. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 reviews from our community

Traveler rating
    53
    21
    5
    2
    0
See reviews for
33
16
5
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Pahrump, United States
1 review
4 of 5 stars Reviewed June 23, 2014

This BW is located near the 57 with everything you could want while staying here. Plenty of choices for dining, easy access to other freeways to go to other locations. The "Family Reunion" was held at Frank Bonelli Park and it easy to get to & from the park. Beautiful park.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, June 30, 2014
Dear Armida D,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orofino, Idaho, USA
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 16, 2014

I was sent to San Dimas on business and was looking for a lodging facility that had a location that was convienent and setting/atmosphere that was professional and comfortable. I found the Best Western and a couple of other places on line and after having generally good luck with Best Western facilities I opted to try it. I was truly not disappointed. The rooms had recently been upgraded and updated. They were excellent in all areas of consideration: comfortable, professional feeling, fresh, clean and very serviceable. I also found that the breakfast provided was top notch. Instead of the typical continental style breakfast they had order type of meals. Very accommodating. The staff at all levels gave you the impression they were actually there to serve our needs. Superb facility and staff.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, June 19, 2014
Dear Don C,


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments on our newly renovated rooms, cook to order breakfast and our superior customer service. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, United States
1 review
5 of 5 stars Reviewed June 13, 2014

Stayed three nights in June '14. Absolutely no complaints, with exception of the noisy acoustics in the breakfast room. However, the cooked to order omelettes, fresh melon and other breakfast items were very good. Coffee a bit weak. Rooms were nicely appointed, very clean and quiet. Overall appearance of the hotel was top-notch. San Dimas may be one of the more charming towns in the LA metro area; clean and well maintained. I'd feel safe out for a walk in the evening. It would appear the the city planners took visual cues from Frontierland.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, June 19, 2014
Dear Brian J,


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments to our cook to order breakfast and the hotel grounds. We do apologize for the noise control in the breakfast area. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
Top Contributor
118 reviews 118 reviews
10 hotel reviews
Reviews in 35 cities Reviews in 35 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 8, 2014

I stayed here a couple weeks ago the night before a licensure exam. I arrived a bit ealier for check-in and was allowed to check in early. The basic queen bed room was very spacious! There was a refrigerator, couch and chair, and other basics. It's a perfect place to stay for an extended amount of time. There's complimentary breakfast which includes a choice of an entree such as omelette, eggs benedict, etc - not just pastries and coffee. The staff was very friendly and helpful.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, June 19, 2014
Dear Valued Guest,


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments on our hotel and your recent stay with us. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, TX
Top Contributor
51 reviews 51 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 30, 2014

We completed a three night stay at this hotel and everything was very enjoyable. The one small hiccup we had was when we arrived. The clerk on duty must have been having a bad day, because her initial greeting was not very welcoming. She apparently was dealing with another customer, who had stepped out to the parking lot, and she was a bit rude in telling us that she would get to us next. When she realized that I had noted her less than welcoming tone, her attitude took a dramatic turn for the better. The remainder of our stay was flawless. The rooms were big and clean. The beds were super comfortable. The cleaning staff were friendly and efficient. The hotel grounds were beautifully landscaped and the complimentary daily breakfast was hot and made to order. We will definitely be staying here again. I highly recommend this hotel.

Room Tip: This is located right next door to a gas station and car wash. It is also in walking distance from...
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, June 19, 2014
Dear Valued Guest,


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments to our hotel. And we also apologize for the staff that checked you in. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
imfthomp
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 14, 2014

I loved this hotel. A great value. We stayed here when visiting the Claremont colleges nearby. Very well maintained grounds in a nice area. The room was very clean and spacious. Beds veeery confortable. Free internet. Lots of parking. Pool was cool but hot tub warm. We walked to a mexican restaurant up the street and had an excellent dinner at 25% off with hotel coupon. There are many options for dinner within walking distance. Had staff cooked waffles and omelettes for breakfast.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monzy043, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, April 17, 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your compliments to our staff, the hotel grounds, our newly renovated rooms and we will inform the Chef of a job well done. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 909-592-0500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Monzel Wickliffe
General Manager
BEST WESTERN San Dimas Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN San Dimas Hotel & Suites

Address: 501 W. Bonita Ave., San Dimas, CA 91773
Phone Number:
Location: United States > California > San Dimas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in San Dimas
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN San Dimas Hotel & Suites 2.5*
Official Description (provided by the hotel):
The BEST WESTERN San Dimas Hotel & Suites allows you to stay in comfort, with value and peace of mind--100% nonsmoking hotel. Enjoy a pool and spa centered courtyard surrounded by a beautiful rose garden. Suburban property, adjacent to many cities and to major events. Hotel features double queens, kings, and single queen beds. Adjoining rooms are available. Airports: Ontario International 17 miles, LAX 60 miles. Property located off I-57, 1/4 miles South of I-210. Recently renovated, modern design decorum. Must have ID & credit card upon check in. ... more   less 
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Also Known As:
Comfort Suites Near Fairplex Hotel San Dimas
Comfort Suites San Dimas
San Dimas Comfort Suites

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