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“Nice view, great rooms, and friendly staff!” 4 of 5 stars
Review of Holiday Inn San Clemente

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Holiday Inn San Clemente
3.0 of 5 Hotel   |   111 South Avenue de la Estrella, San Clemente, CA 92673   |  
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Ranked #3 of 17 hotels in San Clemente
1 review
“Nice view, great rooms, and friendly staff!”
4 of 5 stars Reviewed April 13, 2013 via mobile

Wonderful place to stay if you want to get away for a couple days. We had a great ocean view with a variety of great restaraunts nearby. Only a short walk from shopping district and other services. Although the carpet was a little dirty and the service was slow, comfy beds and a friendly staff awaited us. Overall, a nice place to stay.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Arvada, Colorado
1 review
5 of 5 stars Reviewed April 13, 2013

Everything was excellent, rooms were tidy, staff was friendly, great service in the restaurant! Great location to Del Mar for shopping and the pier...walking distance. Everything was really great and made for a nice stay.

Room Tip: the ocean view room is a few dollars more but well worth it!
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 11, 2013 via mobile

My husband bought a Groupon at the last minute so we could get out of town for a few nights. We had a great stay. Ocean/sunset views, walking distance to shops and restaurants. Quite a pleasant little property. Our only complaint was a dirty hot tub and the pool isn't heated but we weren't there long enough for it to dampen our stay.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
la verne
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 10, 2013

We purchased a Groupon for this hotel and stayed there over Spring Break for 2 nights. The staff was very kind. The room was spacious, and very clean, newly renovated. Bathroom sparkling clean. Great small patio with ocean view (in distance). Great that each room has a nice sized small refrigerator and microwave. Upon checking in, we learned of the $2.95 breakfast deals at the restaurant on site and hoped to go, but never did. Great location as it is a very short walk to shops and GREAT restaurants (We love Nick's!). Todd Forester, the General Manager was super kind and friendly. He made sure our stay was great. And it was! We will stay here again and again, as we love to surf in San Clemente and Dana Point. Only draw back is that the air conditioning unit was an old wall unit and was loud. For the price we paid, and the great value we didn't mind it.

Room Tip: Ask for an ocean view with balcony on top floor.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
812001
1 review
2 of 5 stars Reviewed April 5, 2013

Just came back from a 2 night stay booked through a Groupon deal. Stayed in room 303 and when we first walked in room stunk. Opened sliding door and it seemed better after awhile so being that I was with 3 kids who were anxious to go out and explore I did not ask to change room. One of the kids in our group had a hard time falling to sleep because of the smell. Mentioned to the front desk the next morning and they did offer to move us but again since we were already unpacked and just 1 night left with kids raring to go we left out that day and asked them to look into it. We came back to a room that smelled from cleaning supplies and air freshener but that musty smell remained and we were again required to sleep with patio slider open.With a lot of outside noise from a bar one street over disturbing us.
Then today we had no newspaper and when I inquired at the desk was told" oops sorry we must have run out " Not a whole lot of customer service.
Would not reccomend this hotel and was very disapointed with condition of room and customer service.
Also be aware hotel is pet friendly and if you have a child like I do that is very allergic be prepared for dogs in elevators and possibly previously in your room. My daughter had to double up on her allergy medicine. Child that had difficulty sleeping because of the smell said it smelled like a wet dog
Also at night only 1 staff member and when we needed to changes sheets because 1 child threw up and dirtied her sheet slightly we were brought sheets but had to change the bed ourselves..

Room Tip: Saw previous reviews say ask for 3rd floor front for view but be careful about room 303. Also at nig...
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  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy M, Manager at Holiday Inn San Clemente, responded to this review, April 23, 2013
Thank you for your response. We appreciate all feedback as it allows us to make the corrections needed to keep our hotel the top rated hotel in San Clemente. We take great pride in delivering exceptional experience to all of our guests and feedback is a great tool to help us stay current on that promise. It is true that we are pet friendly and we do deep clean each room after a pet has visited. We have since done an additional deep clean as well as a shampoo of the carpet in room #303. We hope that you choose to give us another opportunity to become your hotel of choice, and appreciate you as a guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 26, 2013 via mobile

This Holiday Inn is in a great location, it's not ON the beach, as I pictured, it's a few blocks away but you can see the ocean. We purchased a two night Groupon that came with a jacuzzi suite. First, there is a whirlpool tub (in the middle of the room, it's odd) but its definitely NOT a suite. In fact, because it only comes with a king bed and there no rollaways or separate areas with a couch, my husband had to sleep on the floor while the kids and I slept on the bed. There was only ONE person working in the entire hotel the first night, so when our TV broke he had to leave the front desk to help us. He was VERY VERY nice though, and couldn't have been more accommodating.
There is NO FREE BREAKFAST, except that The kids eat free. There were too many little things to make us very comfortable, the pool is a too far from the lobby and You have to walk outside to get there. Overall it's just ok. Very average with issues for sure.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Clemente, responded to this review, April 18, 2013
Dear ElleWalters,

We appreciate that you took the time to review our hotel. It is our goal to consistently ensure our and services are superior and we are truly delighted the level of service you received from our staff lived up to your expectations. I am sorry you were not satisfied with the conditions of the room you received. While we understand that your stay was less than satisfactory, we thank you for sharing your feedback as this is our best resource for improving guest services. I hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonita, California
1 review
5 of 5 stars Reviewed March 13, 2013

Bought this deal on Groupon. Went with my daughter for a girls weekend. What a nice hotel. Staff was so friendly and helpful. Clean, beautiful rooms. Close to all. Restaurants within walking and so was boutique shopping. Beach was about 3/4 mile down street from all restaurants and shopping. Could walk everywhere. Nice location. Ocen view rooms were nice. I read that the ones on the back side face the freeway so they would be noisier with freeway traffic. Our room was ocean view, Dana point was just a 5 min. Drive away, but really a neat town to hang out it. Great hotel to stay at. Free parking and wifi too.

Room Tip: Oops no spa. Get the Ocean view rooms.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Clemente

Address: 111 South Avenue de la Estrella, San Clemente, CA 92673
Phone Number:
Location: United States > California > Orange County > San Clemente
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in San Clemente
#4 Romantic Hotel in San Clemente
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Clemente 3*
Official Description (provided by the hotel):
Beautiful 72 room full service hotel in historic San Clemente. Enjoy views of the Pacific Ocean or take a stroll through downtown past the shops and restaurants to San Clemente Pier or San Clemente Beach. ... more   less 
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Also Known As:
Holiday Inn San Clemente Hotel San Clemente
San Clemente Holiday Inn

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