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“Great Customer Service” 4 of 5 stars
Review of Holiday Inn Express San Clemente North

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Holiday Inn Express San Clemente North
2.5 of 5 Hotel   |   35 Via Pico Plaza, San Clemente, CA 92672   |  
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Ranked #2 of 17 hotels in San Clemente
Atlanta, Georgia
1 review
“Great Customer Service”
4 of 5 stars Reviewed May 13, 2013

We had a 3 day meeting at the Holiday Inn and they did a great job of responding to all of our needs. Cindy at the desk was very helpful with transportation needs and volunteered to call around to find us the best rates.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hienb, General Manager at Holiday Inn Express San Clemente North, responded to this review, May 14, 2013
Thank you for your recent review of the Holiday Inn Express San Clemente. We are working very hard to beomce the #1 Meeting spot in San Clemente and we are very excited to hear that our hard work is paying off. Thank you again for your comments.
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227 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
New York City, New York
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 7, 2013

There is nothing amazing about the rooms, but they were clean. The continental breakfast included is above average with many options. I enjoyed using the modern cardio machines in the small workout room. Helpful front desk staff.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal River, FL
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 29, 2013

I travel a great deal for business so I get to stay at many different hotels. This is not a Weston or even Marriott property but the staff could not have been more friendly and helpful. I was exhausted upon arrive as I had flown in early that morning from the east coast. They recommend a couple of restaurants per my flavor and even gave me a map and outlined how to get there. My room was typical and clean. The bathroom was well supplied and furniture was in good shape. I had a small balcony which did not have much for a view. The property is off the road and behind a strip mall so it can be a bit hard to find and does not offer much for views but it is up on a hill and my main concern was a comfortable bed and clean room and I certainly found that. Maybe I got lucky but I was close to the elevators but there was very little noise. I would recommend this hotel if you are in the area and need a good place.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hienb, General Manager at Holiday Inn Express San Clemente North, responded to this review, May 8, 2013
Thank you very much for your kind words. Our team strives to give the best customer service possible and I am glad it shows. We look forward to hosting you again on your next trip to Southern Orange County.
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Wilton, California
Top Contributor
690 reviews 690 reviews
152 hotel reviews
Reviews in 290 cities Reviews in 290 cities
396 helpful votes 396 helpful votes
4 of 5 stars Reviewed April 13, 2013

We bookended rooms well under what Holiday Inn was able to offer for the start and end nights of our trip to Catalina. Actually booked 2nd return night while staying the 1st night. It was in a really convenient location, good food nearby. Not a long drive to the ferry in Dana Point. The unit was excellent. I enjoyed the firm and soft pillows, the bed was wonderful.

Room Tip: we liked the underground room with balcony.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 13, 2013

This hotel has a beautiful Spanish decor, and the staff is extremely friendly and helpful. But the most wonderful things about the hotel are the comfortable bed and pillows. I had been recently become dissatisfied with some of the Priority Club properties because of uncomfortable beds and pillows, but this San Clemente hotel has convinced me to continue with Priority Club.
Even though it was close to the freeway, my room was very quiet. It's hidden and up a hill behind a shopping center, but I found that unique and convenient for shopping and dining. Very close to the beach too! Great area! When working in this area, I'll be sure to stay here again!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hienb, General Manager at Holiday Inn Express San Clemente North, responded to this review, April 17, 2013
We are very happy to know you enjoyed your stay at our convenient, yet hidden location. I am very happy to hear you will stay with us again when your travels bring you back to South Orange County. Thank you.
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Southington, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 13, 2013 via mobile

Stayed here for four days while visiting family at Camp Pendleton. The front desk staff was very friendly and helpful. The room was clean and comfortable. The breakfast was good. I liked the location. It was a little off the beaten path, set behind a small shopping center. There was plenty of parking.

Stayed April 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Clemente, Ecuador
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2013

This hotel is the best business hotel that I have ever stayed all over the world. They take care of my every request with a smile and effective execution.

The staff, Guzy, Hiren, Andrew, Eddy, Steven, Jenny, and Maria are fabulous.

They make up the bed with the covers that you desire and it stays that way for the entire stay.

They provide additional light for working.

Best pool in the area.

Convenient to free way and down town.

Good WiFi

Room Tip: 3rd floor on sea side
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hienb, General Manager at Holiday Inn Express San Clemente North, responded to this review, April 17, 2013
Thank you for your wonderful response. I do agree that we have an amazing Team here and I am glad that you enjoy them as much as I do. We look forward to you staying again the next time you are in San Clemente.
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Additional Information about Holiday Inn Express San Clemente North

Address: 35 Via Pico Plaza, San Clemente, CA 92672
Phone Number:
Location: United States > California > Orange County > San Clemente
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in San Clemente
#2 Family Hotel in San Clemente
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express San Clemente North 2.5*
Official Description (provided by the hotel):
Newly renovated Holiday Inn Express San Clemente is nestled in the fabulous beach side community of Southern Orange County midway between Los Angeles and San Diego. Known as the Spanish Village by the Sea, San Clemente boasts having the most pleasant climate in California. With easy access from I-5, short drive from Orange County Airport. Our location makes us ideal for visiting great local attractions such as, Legoland, Sea World, Disneyland, and Del Mar Race Track. You can relax at local beaches, attend surfing competitions, or walk on the San Clemente Pier, shop at the Carlsbad Premium Outlets. For business travelers we are close to Camp Pendleton, SONGS Power Plant, Bechtel, and Quest Diagnostics. Work or relax, our room amenities will assist you in making a day to remember and our bedding will make sure you enjoy a great night sleep. To start the morning right, stop by for the Express Start hot breakfast, served complimentary in our breakfast area and log in to our free WiFi to catch up on world news. A fitness room is available for those wanting some exercise and staying fit. Finish your day by taking a swim in our sparkling heated pool. Our professional staff is courteous, friendly, attentive and committed to making your stay fun, and memorable with first-class quality accommodations and legendary service to exceed your expectations. Stay Smart at Holiday Inn Express San Clemente! ... more   less 
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Also Known As:
Holiday Inn Express San Clemente North Hotel San Clemente

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