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“Nice decor, lacking sound proofing” 3 of 5 stars
Review of Country Inn & Suites by Carlson - San Carlos

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Country Inn & Suites by Carlson - San Carlos
2.5 of 5 Hotel   |   251 El Camino Real, San Carlos, CA 94070   |  
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Ranked #1 of 6 Hotels in San Carlos
surrey
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nice decor, lacking sound proofing”
3 of 5 stars Reviewed January 19, 2013

Rooms look recently renovated and well appointed for the standard of hotel but there are a few little things with the fundamental building structure that push the grade down a little such as the sound insulation between rooms, even after a long flight i was woken in the night and ended up spending the early hours listening to the neighbours TV and later on snoring.

Yeah the neighbourhood doesn't look the best, but it seemed quiet, clean and safe. No problems walking across the street to the golden arches. Tacos are also available next door.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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132 reviews from our community

Traveler rating
    57
    53
    13
    4
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 15, 2013

We had reservations here for our wedding reception in January. Somehow, there was a mix-up with our reservation, and we were confirmed for the weekend before our planned stay. I learned about the mix-up after receiving e-mail that we'd been charged a no-show fee. My wife called the hotel to resolve the mix-up, and let them know we were actually arriving on the coming weekend.

The manager of the hotel (Perry) refused to refund the no-show fee, and was unbelievably rude, hanging up on my wife during her initial call.

We had many of our guests reserve at the Country Inn & Suites, and I let the manager know we'd all prefer to stay somewhere else if he was going to refuse to resolve the misunderstanding. He told me I was wasting his time and hung up on me.

I don't understand why any business would want to lose out on thousands of dollars to hold one person to a no-show fee that occurred as the result of a mix-up.

I would recommend against staying here. The customer service is some of the worst I've ever encountered.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager251, General Manager at Country Inn & Suites by Carlson - San Carlos, responded to this review, January 29, 2013
Dear Longshot78

I appologise for the inconvienience. In future please make reservations directly at the Hotel at 650.508.1800 or through our website directly at countryinns dot com to avoid any mixups with other 3rd party sites.

Thanks
Parry Bir
Generel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 28, 2012

Located on El Camino in San Carlos but so close to Belmont we actually consider it a Belmont motel. We have stayed here many times over the years and continue to enjoy the experience. The staff are very helpful and friendly and actually seem to enjoy providing service. The rooms are very clean and very comfortable. Renovations are occurring which only improves the experience. The breakfast buffet has improved and includes a variety of choices, especially important for those who cannot eat an high carbohydrate diet. Many nice restaurants in area offer a variety of choices for later lunch or supper.

Room Tip: Have stayed in several rooms, all have been quiet and comfortable. The rooms on the east side are ne...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Arroyo Grande, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 11, 2012

I would recommend this hotel for everyone who wants to go or visit San Francisco. It is only like 45 min. or so. Plus, this place offers great price, free hot breakfast, indoors room, fantastic service offered, and great location for restaurant and so on and on. Rooms are great. Lastly, cheap and affordable place to stay. Thank you to front desk and manger that served me and helped me during my stay.

Room Tip: Rooms are indoor, pretty much whole place is nice and quieter.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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California
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 17, 2012

My husband and I stayed the night here for one night on our way to San Francisco, what a surprise!! This hotel was extremely clean, newly remodeled, and a staff that really knows the meaning of customer service. The rooms are spacious, the lobby was inviting, and the morning breakfast area was huge! The continental breakfast was full of options and you never wanted for a seat. I would highly recommend this hotel and will definitely go out of my way to stay at another one of their locations if given the chance. This is not a 5 star hotel but for the money, you really get a BIG bang for your buck!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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manchester, nh
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 1, 2012

I was a little apprehensive when I saw the neighborhood the hotel was in but it turned out to be fine, just not a ritzy neighborhood. The room was pleasant and well equipped with everything you could want -- wifi, nice TV, bathroom had the sink outside of the shower/toilet area, and the bed was comfortable. Breakfast in the morning was adequate. Nothing fancy but more nutritious than the typical starchy, high-carbo breakfasts that many motels/hotels feature. Parking was right there and free and there seemed to be enough spaces to accommodate the guests. I would stay here again, which of course is the ultimate test.

Room Tip: The hotel is not in a scenic area so location of the room is not a big deal.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 23, 2012

This is a very nice hotel that is centrally located on the San Francisco Peninsula. It has been recently remodeled, and breakfast is included. It is very quiet and all the rooms are very comfortable. It is reasonably close to CalTrain stations, which can also connect you to Bart and SamTrans. Parking is free. They also provide DISH Network.

Room Tip: Even though it is located right next to the CalTrain tracks, the passing trains can barely be heard...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson - San Carlos

Address: 251 El Camino Real, San Carlos, CA 94070
Phone Number:
Location: United States > California > San Carlos
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in San Carlos
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites by Carlson - San Carlos 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
With its charming décor and convenient amenities, the Country Inn & Suites San Carlos hotel is ideal for your next vacation or business trip. Halfway between San Francisco and San Jose, our hotel is also near Oracle Headquarters in Belmont, CA, 23 miles from San Jose International Airport and only 11 miles from San Francisco International Airport (SFA). An ideal lodging choice for travelers of all types, our Country Inn & Suites also features such amenities as free high-speed Internet access, coin laundry and a Fitness Center on site. Make your reservations online today for our hotel rooms and suites in San Carlos and see what sets us apart from other hotels in San Carlos, CA. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson - San Carlos
Country Inn & Suites By Carlson - San Carlos Hotel San Carlos
Country Inn San Carlos
San Carlos Country Inn

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