I stayed here as part of a conference package where 20 other people also stayed. Our daily morning conversations was like a "who had it worst?" I never won but I had a horrible experience. I waited for 20 min at the front desk for them to 1. Finally get there and 2. tell me that I didnt have a reservation. Even with a receipt I had to pay again and have my charges reversed later. Big mess but nothing like the room I was about to enter. There were ants and food crumbs everywhere, rotted grapes in the shower, no towels or toilet paper, etc. It looked like the cleaning staff cleaned the bed (I hope) and that was all.
I stayed 6 days and it only got worse. The ants covered the kitchen and bathroom sinks and no staff ever offered me more than a cursory "It clean" or "No toilet paper is in there". In order to get towels I had to go to the front desk (and wait another half an hour) before they gave me ONE. I asked for 2 and the ensueing conversation was filled with the woman at the front telling me I was wrong, all rooms get cleaned thoroughly. I won't get into how much more went wrong but I want to tell everyone what happened when I tried to check out: I was at the front desk for an HOUR this time. I called and spoke to housekeeping who told me that I couldn't check out until after 6:30. This is unheard of. I would miss my flight if I waited. Then she came down to the front desk and proceeded to sit down and mess with things at the front desk. At this point I assumed she would be able to help. She told me no, not until 6:30. I explained I had a flight to catch. Suddenly she could no longer speak English. I was absolutely floored by this behavior. At 6:28, another staff member (a man) entered the hotel and before he could help me the woman began to explain to him in Spanish about her experience with. She assumed I didn't speak Spanish and proceeded to lie about how I ripped a decoration in anger because I couldn't help. She also called me plenty of curse words. At this point I was done being nice and got out of there before I had to endure any more of this behavior. Overall, this hotel's service and cleanliness was bottom of the barrel. They will be lucky if they stay at their current price point, as every single person in the conference described unique and separate bad experiences.
- Also Known As:
- Homestead San Carlos Hotel
- Homestead San Carlos Hotel San Carlos
- Homestead Hotel San Carlos
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