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“Highly recommended!” 5 of 5 stars
Review of Extended Stay America - San Francisco - San Carlos

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Extended Stay America - San Francisco - San Carlos
2.5 of 5 Hotel   |   3 Circle Star Way, San Carlos, CA 94070   |  
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Ranked #6 of 6 Hotels in San Carlos
San Mateo, California
1 review
“Highly recommended!”
5 of 5 stars Reviewed February 21, 2013

I stayed at Extended stay for 2 nights, while they wore doing some construction to my house. The whole room, and bathroom wore impecably clean. I was glad to see that they had a kitchen with all the supplies that I needed to cook for those 2 days. Great customer service from the genttlemen that helped me check in! I will definitely stay there again!

Room Tip: If you guys have little children they also have different activity packets for them available at the...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property M, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review, February 24, 2013
Thank you for your recent review of Extended Stay America San Francisco-San Carlos. I am so happy to hear that we were able to provide a little home away from home during your home renovation. We strive to provide each guest with over the top hospitality each and every stay. I’m glad to hear your room was impeccably clean and that our fully equipped kitchen was just what you needed to prepare meals for your family, we appreciate the warm thoughts and comments. Thank you for your kind word and we hope that you will stay with us again should you be in need of additional accommodations in the future. With many thanks the Management at Extended Stay America San Francisco-San Carlos.
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50 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Russian first
  • Any
English first
San Diego, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2013

I stayed at Extended Stay for two nights during my trip to the bay area. The room was very clean and I was especially impressed with the the bathroom (I always have issues with hotel bathrooms). The room comes with a well equipped kitchen so it is definitely a plus for people who are staying for an extended period of time (or just don't feel like eating out). The stove top was clean and the plates in the cabinets were spotless. The hotel also had plenty of parking near the entrance so it was very easy to move in & out. The manager at the front desk (I believe his name was Mark) was also very nice and accommodating. I got to the hotel before noon on a day when the hotel was fully booked. The manager was able to clean out a room and give me a room within an hour. Overall, i am very satisfied with the stay and would definitely come here again during my future trips.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property M, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review, February 24, 2013
Thank you so very much for your glowing review of Extended Stay America San Francisco - San Carlos. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We were among the first in the industry to identify a need for a fully functional hotel suite, complete with range top and full refrigerator. We know that this offering is compelling because of the continued compliments we receive from guests like you.

We would also like to thank you for your patience as we prepared a room for your arrival, we will always try to accommodate an early arrival when our daily departures will allow. We know that your time is valuable and we appreciate your patience.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words The Management at Extended Stay America San Francisco-San Carlos.
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Minneapolis, Minnesota
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

Great place to stay in the area. Price is Right. Clean, spacious, and comfortable enough. Close to shopping and some good eats. Easy highway access. Service was good. Beds a little firm. Will stay again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy S, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review, January 26, 2013
We would like to take a moment and thank you for your recent review of Extended Stay America San Carlos. It sounds like you enjoyed your stay with us and that this property was conveniently located for your needs. We are so glad to hear that guests like you are happy with the time they spend with us. We strive to provide clean, comfortable accommodations at a great value, stay after stay. We do hope that you will come back to visit us if you’re in our area or that of any of our over 680 locations nationwide. Thank you again for your nice review. We look forward to seeing you again. With Hospitality the Management at Extended Stay America San Carlos.
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emilyirene123
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 1, 2013

Our 7 night stay at Extended Stay America was very comfortable. We came to the Bay Area with our newborn baby to visit family for the holidays and we were very happy we chose this hotel. It was centrally located and right off the freeway, which was great because throughout our stay we were all over the East Bay, the Peninsula, and the San Jose area. The bed was very comfortable, the room was spotless, and the kitchen was great for preparing my nightly tea and our baby's bottles and cereal. Our room and floor was quiet and we always had close parking. Whenever we needed things like extra tools or dish washing liquid, the front desk was quick to get us whatever we needed. Cassie was especially helpful and friendly and by the end of our stay we felt like old friends! Our housekeeper, Maria, was also very efficient and thourough. This hotel was perfect for us and we hope to stay here again when we return next Christmas.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy S, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review, January 2, 2013
Happy New Year! We would like to express our thanks for such a great review of your recent Holiday stay with us at Extended Stay America San Carlos. It is our pleasure to make sure you have a great stay each and every stay! I am so glad that our staff was so accommodating during your stay and you were able to experience a home away from home experience with us during the Holiday Season. Its comments from guests like you that make our job so rewarding in so many ways. I do hope that you will return next Holiday Season when you are visiting the area, we would love to have you back. With Hospitality, The Management at Extended Stay America San Carlos.
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novato
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed December 11, 2012

This was a very disappointing stay: which included a sterile institutional corridor that smelled like a kitchen in a Chinese restaurant; a boxy, barely updated studio with tacky kitchen and bathroom; botched reservation (in spite of two conversations beforehand -- one with desk clerk, one with assistant manager); worn sheets with holes, washcloth-size towels -- and all this for $151.79 including tax. You can do better, even in the pricey San Francisco Bay Area.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy S, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review, December 13, 2012
Our sincere thanks for posting a review about your experience at Extended Stay America San Carlos. I am so sorry to hear that your stay wasn’t 100% satisfactory, please accept my sincere apologies. I will definitely be talking with the staff to find out how there was a mis-communication regarding your reservation, this is not a normal occurrence for us as we are very diligent in ensuring accuracy and efficiency for all our arriving guests reservations. We have very strict standards and policies in place to prevent such occurrences as you mentioned in the review, we will be sure to review these with our staff so that such incidents will not happen again on future stays for yourself or any other guest staying with us. I do hope that you will visit us again should your travels bring you back to our area or that of any of our over 680 locations nationwide. With sincere appreciation the Management at Extended Stay San Carlos.
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1 review
5 of 5 stars Reviewed December 6, 2012

Rooms were very clean and comfortable. The grab and go breakfast was a nice touch when running out the door in the mornings. Staff was friendly and accommodating which is a plus. Definitely a place I will recommend.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy S, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review, December 9, 2012
Thank you so much for your recent review of your stay at Extended Stay America San Carlos. I am so glad to hear that our staff was accommodating to you during your stay and that our grab and go breakfast was just what you needed as you started your day. Our entire staff is committed to making sure each guest has a pleasurable experience from the time you arrive to the time you leave us. It looks like we hit a home run in your case. We hope that you will return to see us if your travels bring you back to our area in the future. With Hospitality The Management at Extended Stay America San Carlos.
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Syracuse, New York, USA
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 28, 2012

Just finished a weekend stay at ESA for a Monday meeting in San Jose. Hotel is located right off the 101 freeway and near SFO Intl Airport, halfway between San Francisco and San Jose. Was able to hop up to SF for fun on the weekend and then back to SJ on Monday for business. Room was spacious, bed was comfortable, kitchen with large refrigerator and stovetop was a nice surprise. I never heard traffic while I stayed there and found a dozen great places to eat within a mile or two. Front desk was always eager and able to help if I needed toothpaste or other odds-and-ends. Easily made my trip a smooth one.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy S, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review, December 4, 2012
We want to express our gratitude for your recent glowing review of the Extended Stay San Carlos. I am so glad you found us to be just what you needed while in the area. We pride ourselves on always providing exceptional service and clean, fresh, comfortable rooms all at a value that can’t be beat. This property is situated as you said right between San Francisco and San Jose conveniently off the 101 freeway. Great for travelers visiting both cities just as yourself. I am so glad that you enjoyed your stay with us. I do hope that you will visit us again should your travels bring you back to the San Francisco Bay area. With many thanks and hospitality, the Management at Extended Stay America San Carlos.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - San Francisco - San Carlos

Address: 3 Circle Star Way, San Carlos, CA 94070
Phone Number:
Location: United States > California > San Carlos
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in San Carlos
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Carlos 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Homestead San Carlos Hotel San Carlos
Homestead Hotel San Carlos

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