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“Dismissive staff keeps it from being a winner” 2 of 5 stars
Review of Courtyard by Marriott San Francisco Airport - San Bruno

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Courtyard by Marriott San Francisco Airport - San Bruno
3.0 of 5 Hotel   |   1050 Bayhill Drive, San Bruno, CA 94066   |  
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Ranked #5 of 13 hotels in San Bruno
Los Angeles, California
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
“Dismissive staff keeps it from being a winner”
2 of 5 stars Reviewed September 1, 2013

The staff needs to be placed in a customer service relations class. The lady who checked me in never smiled, was a bit aloof, and couldn't care less of my platinum status. Because of this lady, I would never come back here. There are just way too many hotels in Silicon Valley that cater to their customers.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanbrunocy, Manager at Courtyard by Marriott San Francisco Airport - San Bruno, responded to this review, September 3, 2013
I'm so sorry you had such an unwelcoming greeting upon checking in. As a platinum guest your business and feedback is especially valuable to us. Our apologies for the botched check in and we hope you will consider us for a future stay. Please feel free to contact me directly for future reservations or to discuss your past stay.

Regards,
Grant Curtis
Guest Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Bangalore, India
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 1, 2013

Enjoyed the stay in the hotel. It is less than 10 minutes drive from SFO airport.
The area itself is so beautiful.
Hotel have almost all the facilities like swimming pool, gym, 24 hours market, cafe, laundry ... Neat & very clean room with very good room service.

The only thing missing is the Kitchen or microwave, though one can come to reception and use it there.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Salina, Kansas
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 25, 2013

I am a huge fan of Marriott brand hotels and this hotel is a good example of the reason why. Very friendly staff and squeaky clean rooms and lobby. The room smelled great and had a nice view of the inner court. I didn't use the work out facility but it looked fine, but smallish. There is a Starbucks machine that makes good coffee (not free) and limited food selection. I had a cob salad and it was really excellent. Overall, this is an excellent place to stay. Very modern and very clean.

Room Tip: My guess is that all the rooms are fine
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
91 reviews 91 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 23, 2013

This hotel has been completely remodel this year, I have book this hotel many times for my family when they come in San Francisco, very good price and good service. Sometime, I stay this hotel for the weekend and enjoy their facility like the swimming pool. Also, the location is excellent , 5 minutes from the airport and 5 minutes from the shopping mall. I will continue to use this hotel like a mini vacation to get away from the city.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 20, 2013

Stayed here for 2 nights prior to heading back east - We had a room with 2 queen beds - Check in was quick and friendly - By the time we got there, we were looking for some dinner and they had a VERY USEFUL map of local places to eat which was very nice.
My pillows were not as comfortable as I would like - but not enough to ruin the experience -
Again Location was the key- Quick access to the freeways for our day trip on Fri a very quick ride to the rental car return -along with a gas station to fill up your car before drop off - numerous shops and restaurants in the area - We got to downtown SF in less than 1/2 hour
Would stay here again

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
Top Contributor
66 reviews 66 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed August 18, 2013

Instead of city centre hotels chose this one and what a great find. 20 minutes from the local "Bart" train station gets you to Union Square or the Embarcardo for Fishermans Wharf. Once again friendly reception staff make a great start. Only 3 floors for this hotel and we had a lovely quiet room on floor 2 with a balcony. Good size, very very clean and a sitting area too. Shower and bath made for relaxing after any long trip. Had breakfast included and what a great breakfast freshly prepared with Starbucks coffee. Well done the 2 lovely ladies who run he Bistro area in the mornings. Big comfy bed as you would expect with Marriott. Top tip for food try BJ's 10 mins walk down the road. Great selection of real ales and excellent food. Texas chicken by the way is beef , which has probably got all the Texan readers rocking with laughter! Well we poor Brits didn't know lol. All in all definitely try this out of town hotel.

Room Tip: Top floor for peace
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lazy Point
Top Contributor
78 reviews 78 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 14, 2013

Courtyards are usually a good bet for an overnight vlsit but this one seemed exceptional. I am really hard to please when it comes to hotels/motels so I wanted to write a review fro this one because I was so pleasantly surprised to find a hotel so close to the airport in such great condition.
After a long trip with my family, it was such a relief to walk into our immaculate room with furniture and rugs that looked new. Our bed was so comfortable that I am tempted to see if I can purchase the same type of mattress. In addition, the linens on the bed were bright white and crispy clean. In addition, they have a lovely, clean indoor pool and our boys enjoyed having a good swim before bedtime. Congrats to the management and cleaning staff for running such an attractive and clean Courtyard.

Room Tip: Good breakfast in restaurant. We stayed in a room that faced the courtyard and we did not hear any...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott San Francisco Airport - San Bruno

Address: 1050 Bayhill Drive, San Bruno, CA 94066
Phone Number:
Location: United States > California > San Bruno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 13 hotels in San Bruno
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Francisco Airport - San Bruno 3*
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Also Known As:
Courtyard By Marriott San Francisco Airport - San Bruno Hotel San Bruno
Courtyard San Francisco Airport
Courtyard San Bruno
San Bruno Courtyard
San Bruno Marriott

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