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“Nothing wrong with this hotel...” 5 of 5 stars
Review of Howard Johnson Express Inn San Bruno/SFO West

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Howard Johnson Express Inn San Bruno/SFO West
2.0 of 5 Hotel   |   190 El Camino Real, Off Hwy 101 to 380 West, San Bruno, CA 94066   |  
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Free High Speed Internet
Ranked #4 of 13 Hotels in San Bruno
Fallon, Nevada
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Nothing wrong with this hotel...”
5 of 5 stars Reviewed April 6, 2013

We needed a hotel that was close to SFO. This hotel was excellent for us in all ways. The shuttle arrived quickly. Check-in was easy and fast. The rooms are small, but we were not in our room but to sleep and take showers. The beds were comfortable and included extra pillows. The bathroom was spacious enough for me and three children. Breakfast was adequate but I wasn't expecting much for the price we paid. I appreciated how the windows open because I like fresh air in my room. I would stay here again. The Cal Train is only a few blocks away to get into the city.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prativ P, General Manager at Howard Johnson Express Inn San Bruno/SFO West, responded to this review, April 11, 2013
Dear Valued Guest, we really appreciate your feedback regarding your recent stay. It was a pleasure having you as our guest and look forward to seeing you again. Please do not hesitate to contact us if you have any questions or concerns and would like to plan your next visit.
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428 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
San Diego, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 1, 2013

We decided to pick this hotel because of all the great reviews but were not impressed by it at all. The hotel was very average. The room was clean but the towels and the bedsheets had old stains on it. Every single towel had old stains on it. Please if you can't wash it off, just throw it away. It is very unsanitary for the guests to see towels with stains on it. We brought our own towels so we didn't have to use the dirty towels. The staff were friendly except i think her name was Mary that checked us in. She just wasn't very nice for a job that requires excellent customer service. She kept cutting me off as I was talking and when I asked her questions, she simply said "i will get to that" instead of just answering them.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prativ P, General Manager at Howard Johnson Express Inn San Bruno/SFO West, responded to this review, April 3, 2013
Dear Valued Guest, We are very sorry to hear you did not enjoy your stay at our hotel. Please accept our deepest apologies for any inconveniences caused during your stay. You can be assured that your comments will be taken very seriously and I will personally speak with the front desk employee and housekeepers to prevent this type of negligence from ever happening again. I do hope you will give us a second chance and look forward to your next visit.
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Additional Information about Howard Johnson Express Inn San Bruno/SFO West

Address: 190 El Camino Real, Off Hwy 101 to 380 West, San Bruno, CA 94066
Phone Number:
Location: United States > California > San Bruno
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in San Bruno
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Howard Johnson Express Inn San Bruno/SFO West 2*
Number of rooms: 49
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Also Known As:
Howard Johnson San Bruno Hotel San Bruno
San Bruno Howard Johnson

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