I stayed here and accidentally booked a queen sized bed for two of the four days and was moved from the room with the king sized bed ino a room next door with the queen,where the night before a guest with a dog that had barked ALL night had stayed. The room was permeated with the stench from the dog using the room as his personal toilet. When I complained, management staff told me they hadn't had "time to properly clean the room" because they "needed to move me into it", ordered me out of the motel, threatened to call the police if I did not vacate the room and promised to charge ME a cleaning fee. I did not foul the room. The police investigate crimes and arrest lawbreakers and I had paid for that day and the next. Instead of providing me with a clean, comfortable room, I was disrespected, insulted, threatened and evicted. They promised me a refund if I would leave the next day, which I have never received. These are unprofessional, discourteous, and immature staff who threw a tantrum instead of attempting to resolve the issue, which was a valid and reasonable complaint. A strange, possibly unhealthy dog used the room as a toilet and it was unsanitary, unhealthy and not fit for human occupany. You shouldn't have to walk through dog pee and breath filthy air.. People pay for clean, comfortable rooms in quiet, peaceful environments where the staff is professional and courteous. The Super 8 Motel on Hospitality Lane in San Bernardino, CA is not that place. Stay Away. Don't let poor customer service and terrible attitudes ruin your vacation. Times are difficult and you deserve quality for your hard earned money.
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- Also Known As:
- Super 8 San Bernardino/Hospitality Lane Hotel San Bernardino
- Super Eight San Bernardino
- San Bernardino Super 8
- San Bernardino Super Eight