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All 29 San Bernardino hotels

Hilton San Bernardino: Traveler Reviews

3.5 of 5
285 East Hospitality Lane, San Bernardino, CA 92408-3411
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Ranked #5 of 29 hotels in San Bernardino
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111 reviews from our community

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Date Rating
Western Massachusetts
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Unremarkable but comfortable stay, although some updates would help”
4 of 5 stars Reviewed February 25, 2013

I stayed at this Hilton for 2 nights in February 2013. I asked for a room far from the elevators and vending machines and got a room on the third floor that was very quiet (it also did not face the highway).

Bed was a bit too saggy for me; usually Hiltons have newer/firmer mattresses on their beds but as others have remarked, this property is a bit older. There was also a clear cigarette-caused hole larger than the size of a quarter in the blanket I used instead of the comforter; it didn't really bother me but was definitely noticeable. Other than that, everything else in the room was fine - controllable thermostat, mini-fridge, both wired and wireless Internet (ask for the guest code when you check in), good water pressure in the shower, clean.

I also used the fitness room one morning; conveniently, it's open 24 hours.

The buffet breakfast was included for my stay but I believe that's not part of the standard room fare. It was very good, including a selection of hot items (eggs, sausages, oatmeal, something sweet such as French toast or bread pudding), breads and pastries, cereal, fresh fruit and yogurt.

I didn't use room service or eat at any of the nearby restaurants, but this hotel is not in any kind of eating out strip - the restaurants that you could walk to are all chains.

I had very pleasant interactions with the front desk, including my last morning when I needed to alter my travel arrangements at the last moment (the front desk person helped me check taxi fares to a different airport),

I agree with other commenters that in terms of furnishings, this seems a bit below par for a Hilton, but for what I needed - a good breakfast and a quiet place to sleep - it was fine.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Bernardino, California
Senior Contributor
40 reviews 40 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Fun Place to Stay”
5 of 5 stars Reviewed February 19, 2013

I've had a lot of fun staying here. The friendly staff is very welcoming and makes you feel like family. All amenities are available 24/7. This is a full service hotel. The hotel has a good location to getting to the surrounding cities.

Room Tip: the east wing has a beautiful view and is very quiet
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jerusalem, Israel
Top Contributor
51 reviews 51 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
57 helpful votes 57 helpful votes
“Comfort with Nice Touches”
5 of 5 stars Reviewed February 16, 2013

After a very long trip from abroad, we enjoyed a warm welcome and got a great night's sleep in the spacious, comfortable, spotless room. The reasonably priced breakfast provided lots of choices, and even though it was raining, I enjoyed the heated outdoor pool. I would be pleased to stay here again.

Stayed January 2013, traveled on business
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Madison, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Checked in to find out Hilton rebooked to Best Western”
1 of 5 stars Reviewed February 14, 2013

Location of the hotel is very poor, and the customer service is equally awful. Upon checking in was told that I was to be rebooked to the Best Western for the first 2 nights of my stay. Very disrepectful customer service as they did not give me any indication of the potential issue until I was in the hotel lobby checking in after traveling across the country to get to California.

Would recommend Embassy Suites or any of the Marriotts in the area over this Hilton.

Stayed February 2013, traveled on business
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Hiltonsanbmgmt, Director of Sales at Hilton San Bernardino, responded to this review
February 15, 2013
We appreciate you sharing your feedback of your recent experience with us. We apologize for the inconvenience of being relocated due to unforeseen circumstances at our property. The service you received while relocating are not typical of our hotel and we have addressed it with our staff in order to improve this in the future. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Needs an overhaul”
2 of 5 stars Reviewed February 13, 2013

Nothing special here at all, hotel is tired and has nothing special at all to offer. Construction outside makes this place less than desirable. Time to remodel this one. The breakfast at this hotel is about the only decent offering. As a diamond member I expected better but the status was barely recognized, no extras here.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hiltonsanbmgmt, Director of Sales at Hilton San Bernardino, responded to this review
February 15, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with our property. Feedback from our guests is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.
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BEST WESTERN Hospitality Lane
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San Bernardino, CA
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Additional Information about Hilton San Bernardino

Also Known As:
Hilton San Bernardino Hotel San Bernardino
Hilton San Bernardino Hotel
Hilton Hotel San Bernardino
San Bernardino Hilton
Address: 285 East Hospitality Lane, San Bernardino, CA 92408-3411
Phone Number:
Region: United States > California > San Bernardino
Amenities:
Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 29 hotels in San Bernardino
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Hilton San Bernardino at Waterman Avenue, the only Full Service hotel in San Bernardino, is the perfect place to stay when exploring the many attractions of Southern California. Our Hilton hotel is half an hour from San Bernardino Mountain resorts of Lake Arrowhead and Big Bear. Forty five minutes south brings you to the sandy beaches of Newport Beach and Huntington Beach. Disneyland® and Knotts Berry Farm are even closer.The Hilton Hotel San Bernardino California is merely 20 freeway minutes from the Ontario International Airport (ONT) and the famous Ontario Mills outlet mall. Business travelers will be delighted to find themselves convenient to the surrounding cities of Redlands, Loma Linda and Colton. ESRI, Loma Linda University Medical Center, University of Redlands, and San Bernardino International Airport are virtually on the doorstep. San Bernardino is also home to Cal State University, San Bernardino (CSUSB) and just a short drive from the University of California at Riverside (UCR).Rooms at Hilton San Bernardino hotel in California feature up-to-the-minute amenities including:Large work desk Two-line telephones with data port and voice mail High-speed Internet access in each guest room, all meeting rooms and the Hilton hotel lobby. Rooms renovated from top to bottom in 2007. ... more   less 
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