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“just get soup and salad” 3 of 5 stars
Review of Olive Garden

Olive Garden
460 E Hospitality Ln, San Bernardino, CA 92408-3565
(909) 381-2747
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Ranked #13 of 277 restaurants in San Bernardino
Cuisines: Italian
Good for: Large groups
Restaurant details
Good for: Large groups
Lake Arrowhead, California
Senior Contributor
38 reviews 38 reviews
20 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
“just get soup and salad”
3 of 5 stars Reviewed January 21, 2012

the pasta is overdone, and usually overpriced. and there's usually a long wait. that sausage soup and the salad with the fresh parmesan are a sweet deal, stick to that.

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30 reviews from our community

62% Recommend
Rating summary
Date | Rating
  • English first
  • French first
  • Any
English first
Sunny California
Senior Contributor
25 reviews 25 reviews
5 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
“Worst Service--Horrible Experience. STAY AWAY.”
1 of 5 stars Reviewed April 8, 2011

Food was cold. Service was Bad. Wait was excessively long. We waited 45 minutes while those who arrived later than our group were easily seated. No management around to watch the circus the employees run there, at the customer's expense.

Once seated, we waited for water, and most of the meals were cold when then finally arrived. Tried to order desert, but couldn't get the foul-attitude waitress to come back to our table. We actually got up and tried to find her. Other wait staff said that they weren't working our table so they couldn't help. The lobby employees and waitresses should be ashamed to even take their paycheck.

Honestly, you don't expect it to be the best all the time, but we have given this place more than enough chances, its always the same--no water, no drinks, rude behavior from the staff, no visible sign of managers, scowling waitresses. Who wants that?

Lots of employees standing around doing nothing and watch the few who are working--they must have some internal lottery where the short straw employee has to wait a table once in a while.

A few visits ago, I asked for a manager, and a supposed manager slinked out from the back and said that they were busy so he couldn't do anything about the poor service....baaah were busy, well it wasn't that busy--it was just a regular evening as far as I could tell and there were plenty of wait staff around. They simply are not trained or want to work. Nice gig if you can get it I guess, but we just wanted a pleasant evening out with good food---not the dysfunction that we experienced.

Plus it was excessively cold inside, even though it was raining outside, and the lighting was so poor where they seated us, we could hardly read the menu. All the better, I guess to get us in and out faster.

Its a lack of training or common courtesy, but really we can't change the world here--just stay away.
You will be glad you saved yourself the bother with this nonsense.

  • Visited April 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh Scotland UK
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Very good”
4 of 5 stars Reviewed September 23, 2009

We had a very enjoyably evening, there was seven off us, had to wait about 30 minutes for a table but it was very busy. The service was great, the food was really great. I would recommend this restaurant to any one. Ian Fraser Edinburgh Scotland UK.

    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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