Made a 7:30 pm reservation for 12, a week in advance, for my daughter's birthday. Arrived at 7:15 and were told they would set our table up, it would be ready in 5 minutes. Went back to check at 7:40 and they hadn't set up the table yet. Went back at 7:50 and they still weren't finished, they would make sure there was silverware on the table and come get us. 8:00 we are finally being seated, after 45 minutes, with a reservation. Mind you, I had purchased their $25 "club card" the week before and should have received priority seating and a private party table. We were seated in the middle of the room and were told it would be 30 additional minutes if we wanted the private table. I asked what the benefit of actually making a reservation was, especially after purchasing their card. He apologized and offered us a free appetizer.
Some of our party had canceled, so we ended up only having a party of 8. We ordered, our free appetizer came, and SOME of our drinks came. After reminding the waitress twice, the remaining drinks came. Good thing we had a fun group and just tried to make the best of the situation and continue our celebration. At 8:55, the salads finally came out. At 9:20, two meals came. These two people, wanting to be polite, were waiting for the rest of us to be served before starting to eat. We finally told them to eat or their food would be cold. The waitress apologized and said our steaks would be out "as soon as they're done" (duh!). Four meals came next, then finally the last two came by the time the first two people had finished eating. My daughter's steak was raw and another was wrong as well. They were too hungry and tired to send the food back. My daughter was treated to a free dessert for her birthday, bigger than what is normally brought.
Part of the club benefits include a $25 reward to be taken off your first purchase. When the check came, it did not include this credit so I asked the waitress to fix it. After 20 minutes, she came back and said she couldn't find me in the system so I just paid the bill the way it was. On our way out, a friend convinced me to complain to the manager. He was able to give me the credit as well as remove my daughter's meal from the bill. I told him I would not be visiting this establishment again. So, three and a half hours later, we were finally on our way home.
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