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“horrible, will never stay again” 1 of 5 stars
Review of Hilton Garden Inn San Bernardino

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Hilton Garden Inn San Bernardino
3.0 of 5 Hotel   |   1755 S. Waterman Avenue, San Bernardino, CA 92408   |  
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Ranked #3 of 32 hotels in San Bernardino
Los Angeles, California
1 review
“horrible, will never stay again”
1 of 5 stars Reviewed February 7, 2013

no running water, with alarms going off all night. did not get any sleep. staff was horrible, not trained, not trying to make anyone feel better. only nice thing was the breakfast staff colleen and mala, they were awesome. everyone else, even the general manager joseph didn't try to make anything better. they have a satisfaction guarantee, but when i asked about it, no one had an answer, on what would happen if i wasn't satisfied.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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251 people have reviewed this hotel

Traveler rating
    166
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Keene, Texas, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 5, 2013

The service was impeccable, the staff was professional, helpful and very personable. The facilities were very clean and it was just an all around great experience. The bed was really comfortable, the pillows were so soft. The TV was great although the guide didn't tell you what was showing, just the channels.

Room Tip: Ask for a room with a view facing the mountains.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, CA
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 24, 2013

My wife and I spent one night in a double room with or son and nephew. Check in was a breeze. The room was larger than expected, very clean and comfortable. The hotel is located right off the freeway in a very quiet area. Would definitely stay here again.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrieta, California
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 16, 2012 via mobile

Stayed in the whirlpool suite. Nice rooms. Nice hotel. The ONLY complaint are the feather pillows. They compress so much I needed 4 to make two regular pillows. Woke up extremely sore. Staff was friendly and checkin took under 60 seconds.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tampa, Florida
Top Contributor
101 reviews 101 reviews
23 hotel reviews
Reviews in 41 cities Reviews in 41 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 16, 2012

This facility is located right off of I-10 in San Bernardino and adjacent to Loma Linda. Since this is not a destination or resort type area, I suspect most travelers are in town for a meeting or just passing through. In either event you likely arrive by car and you are likely going to find a shortage of parking. I arrived on the afternoon of 12/13/2012 around 4:00 PM PST and found only 1 space open in the entire parking lot and it was at the extreme far end. I point that out because it was raining heavily.

So I walked in the door wet, tired from about 10 hours in the air, and two hours of LA traffic to top off the aggravation factor.

I was greeted immediately, efficiently checked into a very clean and comfortable room at a very moderate rate (for California). My aggravation started to ebb.

I found the bed comfortable and I slept well which is uncommon for a first night away from home.

I'm an early riser and usually hit the gym first if where I am staying has one. This facility does and it's well equipped and very clean. I was quite surprised because the quality and quantity of equipment available here exceeded many far more expensive and well known places.

In the morning my associates and I enjoyed the excellent breakfast buffet with made to order omelettes.

FYI. Wi-Fi is included in the room rate and although the speed suffered from the traffic while I was there it still worked well enough to get the job done. If you've read any of my other reviews you'll note that I have a very strong opinion that Wi-Fi needs to be included as part of the room rate. I actually check that before making a reservation and more often than not will avoid a place that wants to charge for Wi-Fi. Are you listening Hyatt???

So, what started out a little rocky turned out to be a very good experience. I will stay here again on my next trip into town.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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washington dc
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 22, 2012

This is a nice hotel that has every thing you need when traveling. Rooms are large and very clean. The bed was rather hard. And the breakfast was not included. Good value for the money and it also has laundry facilities and parking. The staff was very friendly.

Stayed November 2012, traveled with family
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Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 21, 2012

We had reserved a single room for our family Thanksgiving trip with the expectation that my wife and our two nearly adult children would stay with her parents. The day before we arrived, both grandparents came down with flu so now we were going to have to figure a way for four of us to stay in one room rather than run the risk of everyone else gettting sick too. When we checked in, I asked Tifanie, the front desk clerk, if there was any way we could get a room with two beds and a sleeper sofa. She was extremely helpful and actually put us into a two room handicap suite with a king bed and a seeper sofa. She also got us a roll away bed so we had three beds for the four of us. By the way, not having used a roll away bed recently, they have definitely been upgraded - regular twin bed with a pillow top mattress. All of the effort by everyone, especially Tifanie, helped make a very difficult situation better.

We have been staying at this hotel ever since it opened a few years ago and the service has always been outstanding. The staff is very friendly and asks frequently if there is anything they can do to make our stay better. You cannot find a better place to stay in the Southern California area.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn San Bernardino

Address: 1755 S. Waterman Avenue, San Bernardino, CA 92408
Phone Number:
Location: United States > California > San Bernardino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 32 hotels in San Bernardino
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn San Bernardino 3*
Official Description (provided by the hotel):
Discover the best in contemporary accomodations when you book your stay at the Hilton Garden Inn San Bernardino! Our newly built property offers free WiFi Internet access, spacious guest rooms and suites, a state-of-the-art fitness center, an outdoor heated pool and spa, and much more! Our Great American Grill on-site restaurant offers a cooked-to-order breakfast and delectable dinner options. We are located conveniently close to the freeway, but out of reach of the freeway noise. The Hilton Garden Inn is famous for its friendly service (just read the reviews here on Tripadvisor!), and is looking forward to welcome you soon! ... more   less 
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Also Known As:
Hilton Garden Inn San Bernardino Hotel San Bernardino

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