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“Safe, Clean & Perfect Roadside Hotel” 5 of 5 stars
Review of Residence Inn Salinas

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Residence Inn Salinas
3.0 of 5 Hotel   |   17215 El Rancho Way, Salinas, CA 93907   |  
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Ranked #4 of 26 Hotels in Salinas
Certificate of Excellence 2014
Goldrush County, California
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
“Safe, Clean & Perfect Roadside Hotel”
5 of 5 stars Reviewed March 22, 2014 via mobile

My husband had to make a quick trip to Salinas for an appointment. My 2 sons and I decided to make a field trip out if it and visit the aquarium in Monterey while my husband attended his meeting. Normally we would stay in a bed and breakfast but because this was a fast trip, decided to stay in Salinas. The layout of the room is really nice and has a full kitchen. Beds were comfy and we felt very well taken care if and safe. Also notable was how clean the room was. Thank you, Residence Inn.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DJCarlsen, General Manager at Residence Inn Salinas, responded to this review, June 3, 2014
Dear knowleshill,

Thanks for taking the time to write such a well written and thought-out review for our hotel.

We really appreciate you taking the time to do so. We're thrilled to hear you enjoyed your stay at our property and thank you for your giving us an opportunity to show you we can stand up to the bed and breakfast quality that you are very much use to. We hope to see you again if you come back to the Salinas area. Thanks!

Warmest Regards,

DeAnna Carlsen,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
    77
    59
    26
    11
    3
See reviews for
65
44
5
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2014

I stayed at this hotel almost continuously from December 2013 to March 2014. The manager, Denna, and her team constantly went out of their way to make me and my team feel welcome. The rooms were roomy and comfortable. The food was high qualiy. In particular, Denise, who worked as hostess in the kitchen, was always friendly and put her absolute best into customer service. Her tasty foods, diligent quality and friendly ways always made my day better. Whether you are on vacation or going to work, this hotel is a great choice.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DJCarlsen, General Manager at Residence Inn Salinas, responded to this review, April 2, 2014
Dear Alan,

Thank you for your comments. We are very fortunate to have so many great reviews here on TripAdvisor and I greatly appreciate you adding your experience.

I would like to personally "Thank You" for recognizing the efforts myself and the team "ESPECIALLY DENISE" have put into making our guests stay enjoyable. We will miss welcoming you home every evening, however we wish you much success in your new endeavor. Your always welcome back home!

Warmest Regards,

DeAnna Carlsen, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fair Oaks, California
1 review
3 of 5 stars Reviewed March 14, 2014

The room was great... great service and nice breakfast!! Only down side was, I could not get cell service in my room, and was unable to connect to the hotels wifi.. Otherwise very nice stay! Front desk service was tops!!



Room Tip: No tips... Everything was great.. Just very bad cell service.
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DJCarlsen, General Manager at Residence Inn Salinas, responded to this review, March 17, 2014
Dear Julie M,

Thank you for taking the time to express your thoughts and concerns regarding our WiFi, as of today we just completed an upgrade to our WiFi services so rest assure on your next visit we will meet your technical expectations.

All our staff was so pleased to read your comments, our whole team are really proud of our hotel and pride themselves on their customer service levels and it is always rewarding to see our guests recognizing this. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

DeAnna Carlsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremont, California
Top Contributor
494 reviews 494 reviews
64 hotel reviews
Reviews in 136 cities Reviews in 136 cities
209 helpful votes 209 helpful votes
5 of 5 stars Reviewed March 13, 2014

We used a Marriott credit card free night certificate to stay here. The actual room price is quite expensive but the room is very clean and nice with a seating area, a small dining table, a work desk, a kitchen area, and a spacious bathroom. The complimentary breakfast is quite extensive with several cereals, oatmeal, muffins, toast, bagels, fruits, and juices. Let them know at least 24 hours prior to your arrival so they can accommodate your special dietary requests such as being vegetarian. On Monday and Tuesday evenings they have a light dinner and on Wednesday evenings they have a small reception. The service was great & they accommodated our late checkout.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DJCarlsen, General Manager at Residence Inn Salinas, responded to this review, April 2, 2014
Thank you very much for sharing your experience with us. I was delighted to read your review and your very kind comments regarding the facilities and services that we offer.

It is greatly appreciated when our visitors have enjoyed their experience with us, so much so, that they share this experience with us and other reviewers. We would like to express our sincerest gratitude for your comments which allow us to confirm that our efforts for the well-being of our guests have been met.

Once again, thank you for taking the time to write to us. We look forward to the opportunity of serving you in the future and we hope that your review will be useful for future travelers.

Sincerely,

DeAnna Carlsen, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yountville, California
Top Contributor
118 reviews 118 reviews
21 hotel reviews
Reviews in 41 cities Reviews in 41 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 11, 2014

What a treat! Albeit pricey. Residence Inn is a part of the Marriott hospitality empire. We were there to visit family and to conclude some business. From that last standpoint, here is the best place in Salinas for the Business Traveler; for whom the Hotel was designed. We were overnighters, longer stays are common.

SERVICE: Swift, accurate and comprehensive. Good manners were the rule. (We wanted to come back already and we had not even seen the room.)

ROOM: When we found out there was an elevator, we chose a second floor room for greater privacy. All rooms are corridor entry with windows, some with city views. The room, KING, was of average size with a conventional layout. Thermostat controlled central heating and cooling was ample and quiet. Noise was negligible.
It is a long walk to the elevators from the front lobby and another hike back to the corridor where our room was.
This awkward arrangement is offset somewhat by Stairways and EXITS at ground level on each corner (These are locked at night but your room card fits.) (I found the fastest way to the Lobby complex was to exit the hotel, scamper across the wide (and wet) lawn to the main entrance. The whole main floor layout is goofy.

AMENITIES: Dining room, self-serve buffet style. (Avoid the waffle irons!) Across the entry corridor is an INDOOR pool and large jetted hot tub. (Bathers may select the background music - BE WARNED that children are allowed into both pools and, well, it IS a family hotel. Back at the lobby, there is a convenience store! The dining room has a partition for private parties. It also has a lounge area with a large flat panel TV. Guests may select the programming du jour and I can say that there is a wide variation in taste on display. (Mostly awful, watching the laundry dryer is more edifying at times).

LOCATION: Off Laurel Drive West of Hiway 101 Freeway. Entrance is easy to miss, second one to the right (N). The site and driveway is shared with a Courtyard Inn (another Marriott Chain) just keep on to the next building.
The front of your hotel is mostly one story and the roof is peaked.
Surrounding on the N is a large retail shopping center, to the W is much older residential use, to the S is an Orchard Supply Hardware store and to the E is Davis Drive, that leads around the City parallel to the Freeway.

Room Tip: Ask for rooms around back. This place was fun once, tedious the second time. We prefer the Laurel In...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DJCarlsen, General Manager at Residence Inn Salinas, responded to this review, March 25, 2014
Thank you for taking the time to express your thoughts and concerns. All our staff was so pleased to read your comments about our level of customer service, our whole team are really proud of our hotel and pride themselves on their customer service levels and it is always rewarding to see our guests recognizing this. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

DeAnna Carlsen, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2014

Our visit was due to a family member being gravely ill. The entire staff was very helpful during our stay. We would like to give big hugs and thanks to these staff members in particular. Christina, Samantha, Denise, and Greg. These folks did everything possible to make our stay as stress free as possible. Samantha took the time to hand write directions to Muir Woods National Park when the directions wouldn't print from the computers. Christina and Greg took charge of shipping some paintings for us, and Denise was such a sweetheart for all of us in our group. We had to leave at 4:00 am and Christina made us coffee and opened the kitchen and set us up with fruit and muffins. Thank you all for everything.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DJCarlsen, General Manager at Residence Inn Salinas, responded to this review, March 25, 2014
Thank you very much for sharing your experience with us. I was delighted to read your review and your very kind comments regarding the facilities, "STAFF" and services that we offer.

It is greatly appreciated when our visitors have enjoyed their experience with us, so much so, that they share this experience with us and other reviewers. We would like to express our sincerest gratitude for your comments which allow us to confirm that our efforts for the well-being of our guests have been met.

Once again, thank you for taking the time to write to us. We look forward to the opportunity of serving you in the future and we hope that your review will be useful for future travelers.

Sincerely,

DeAnna Carlsen, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 23, 2014

I just stayed at the Residence Inn as I was in Monterey for business. Unfortunately the rate at the Marriott was just a bit too high to justify staying there.

I was relieved that the Residence Inn was at least nicer than the Courtyard next door (that I won't stay at again). I prefer the more spacious layout that Residence Inn offers.

It is definitely an entry-level brand in the Marriott family and I have become increasingly aware of this fact as the beds just aren't as comfortable once you get into this level of property. At least it was quiet and the people were friendly.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DJCarlsen, General Manager at Residence Inn Salinas, responded to this review, February 28, 2014
Thank you very much for sharing your experience with us. I was delighted to read your review and your very kind comments regarding our staff.

It is greatly appreciated when our visitors have enjoyed their experience with us, so much so, that they share this experience with us and other reviewers. We would like to express our sincerest gratitude for your comments which allow us to confirm that our efforts for the well-being of our guests have been met. We are not a FULL service hotel, however we strive to provide our travelers with a FULL service experience.

Once again, thank you for taking the time to write to us. We look forward to the opportunity of serving you in the future.

Sincerely,

DeAnna Carlsen, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Salinas

Address: 17215 El Rancho Way, Salinas, CA 93907
Location: United States > California > Salinas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 26 Hotels in Salinas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Salinas 3*
Number of rooms: 107
Official Description (provided by the hotel):
Get FREE high-speed Internet access at this Residence Inn. Located just 20 minutes from scenic Monterey and Carmel, the Residence Inn by Marriott Salinas Monterey is your home away from home. Residence Inn by Marriott has perfected the extended-stay experience by combining all the comforts of home with our passion for making every guest feel welcome. Our suites offer separate living and sleeping areas with fully equipped kitchens. Here, in the heart of the fertile Salinas Valley, you are mere moments from the top agriculture companies in the country, such as Fresh Express, Dole, Tanimura & Antle, and Taylor Farms. For leisure activities, we enjoy a close partnership with the National Steinbeck Center and its cultural facility, and within moments, you may enjoy the mesmerizing sites and tastes of Fisherman's Wharf, Cannery Row, the world-famous Monterey Bay Aquarium, the 17-Mile Drive and Carmel-by-the-Sea. ... more   less 
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Also Known As:
Residence Inn Salinas Hotel Salinas
Salinas Residence Inn

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