The service here is not only terrible, but insulting. I booked 1 night on a Saturday for 4/28/12. It was the cheapest hotel around I could find in Calistoga and St. Helena. Now it's the cheapest for a reason. I was told I had 3 days prior to the reservation to cancel or modify my reservation. My plans changed 3 days prior, and I called the hotel number listed in my confirmation email to cancel one of the rooms. No one picked up so I left a voicemail. No one got back to me, and it was at 8:00 pm so I thought fine I'll try again tomorrow.

Tomorrow comes and I email them when I don't hear from them. Turns out the confirmation I had a different number than what they usually answer at. I call at the new number they gave to me and when I get a hold of someone, they told me it's too late to cancel since it is 2 days prior to the reservation. I explained that my confirmation email did not have the right number, so they should let me cancel since I left a voicemail last night. The woman refused to do so and would not let me speak to the manager after repeatedly asking to speak to the manager. I told them there's no way I'm staying there after this fiasco, and that I'm disbuting the credit card charge if they still charge me. She said fine she doesn't care. That's the kind of service you'll get for staying here. Heed my words, find somewhere else that will treat you like they actually care for how you feel.

We did not stay at this hotel, so I'm not able to talk about the room. But we did stop in the lobby and the woman working at the front desk was able to help us out tremendously. She was very accommodating and welcoming despite the fact that we weren't staying at the hotel. The antique decor is charming and the lobby was clean and comfortable. I would book a room at this hotel based only on the way that they treated us as non-guests and welcomed us into their space. Obviously very kind hearted and caring hosts.

I stayed here with my friends on our first visit to Napa Valley, and the receptionist was extremely helpful. The hotel is being renovated, and the rooms and bathrooms that have been renovated are really nice. We happened to stay in a room that had not been renovated, and spoke with the receptionist about some of our concerns and they apologized completely and gave us a partial refund, which was great and unexpected. I would recommend this as an affordable place to stay in St.Helena, with a great location.

This wasn't the best hotel we had stayed in during our CA trip but there were some good things about it that should be pointed out. Firstly it is in a great location for dining with two EXCELLENT restaurants just minutes walk away, one just opposite the hotel. This is what you need after a day of wine tasting; somewhere where you don't need to use the car. The gentille ladies who seem to own and run the place are pleasant and helpful and we saw no signs of the grubby carpets etc that some have complained about. Admittedly it was expensive - we paid around USD 120 for a room with shared bathrooms - all that was available - but the bathrooms were always clean and dry and no sign of others using them, although they must have.
The breakfast was much better than most 'motel' style places in USA and the hotel had a calm and quiet air about it. howver, there was a fairly noisy aircon fan outside our window which we asked the landlady to turn off at night, which she did. otherwise we had no real complaints.
If you are there to enjoy the hotel then choose another, but if you are in St Helena to enjoy the region and visit the wineries etc, this place could be ideal.