The service here is not only terrible, but insulting. I booked 1 night on a Saturday for 4/28/12. It was the cheapest hotel around I could find in Calistoga and St. Helena. Now it's the cheapest for a reason. I was told I had 3 days prior to the reservation to cancel or modify my reservation. My plans changed 3 days prior, and I called the hotel number listed in my confirmation email to cancel one of the rooms. No one picked up so I left a voicemail. No one got back to me, and it was at 8:00 pm so I thought fine I'll try again tomorrow.
Tomorrow comes and I email them when I don't hear from them. Turns out the confirmation I had a different number than what they usually answer at. I call at the new number they gave to me and when I get a hold of someone, they told me it's too late to cancel since it is 2 days prior to the reservation. I explained that my confirmation email did not have the right number, so they should let me cancel since I left a voicemail last night. The woman refused to do so and would not let me speak to the manager after repeatedly asking to speak to the manager. I told them there's no way I'm staying there after this fiasco, and that I'm disbuting the credit card charge if they still charge me. She said fine she doesn't care. That's the kind of service you'll get for staying here. Heed my words, find somewhere else that will treat you like they actually care for how you feel.
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- Also Known As:
- Hotel St. Helena CA - Napa Valley