I recently tried to stay at the Hotel St. Helena. I was enroute when, at 3 p.m., I received a phone call asking if I was coming. When I said yes, they asked when I would get there because, if I got there after 5p.m. I would find a key under the mat. And, at 5:15, that's what I found. I then went upstairs to a nicely appointed, old-fashioned hotel--at least until I got to the room. The room was like a monk's cell. Cold, no closet ( I was there for a sewing workshop so I had nice garments needing hanging), a mini TV 3/4 of the way up the wall (like in a hospital) and no dresser to put garments in! Weird! But weirder still was, after going for a walk, grabbing a bite to eat and coming back around eight, there was still not a soul in the hotel. It was still dark and cold and there was this slamming noise which sounded like a large door but, since there were no voices or footsteps following the slam, I figured it must be a central heating system. My room was still cold and frankly, I was creeped out. There was no wine as promised, no check in till 6 p.m and the number they left, if I needed anything, was the answering service. I know because that's the number I called to let them know I was leaving and, since I hadn't used anything but the toilet down the hall, would not want to be charged. I got a call the next day at 3, telling me I would be charged for that night, even though I drove to Calistoga and stayed at a more expensive hotel! They said there was a 72 hour cancellation policy. I never even received a confirmation letter saying this but, it is on their website--along with their promises of wine, check-in times, etc. However, since I did show but, couldn't stay, I don't see how relevant that policy would be, anyway. They best part is, today I read the review"Is this hotel haunted, or what?" which made me really glad of my choice to leave! This hotel should not be in business!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.