First let me start by saying, these wines are incredible. I immediately decided to become a member. I visited in August and in First let me start by saying, these wines are incredible. I immediately decided to become a member. I visited in August and in September my credit card was charged. The third week of October I began inquiring where my wine was. I left 3 messages over a period of a week and a half and 2 emails. I never got a response. I finally called American Express and disputed the charge. A day later I received a call from Hall telling me my wine was shipping that day . I explained to him what happened and he said yeah I'm sorry .... Really? 2 weeks and you can't respond . I explained I was canceling my membership and disputing the charge and he says ok, we hope to see you again on your next visit to Napa... Really? Obviously this guy is clueless. Sorry Hall, great wine, but your staff is ruining your reputation !
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