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The Westin Sacramento: Traveler Reviews

4.0 of 5
4800 Riverside Boulevard, Sacramento, CA 95822 (Formerly Le Rivage Hotel)
Hotel amenities
The Westin Sacramento
Ranked #12 of 86 hotels in Sacramento
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219 reviews from our community

Traveler rating
    140
    47
    19
    5
    8
See reviews for
Families
35
 
Couples
91
 
Solo
22
 
Business
52
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Lovely getaway”
5 of 5 stars Reviewed November 9, 2012 via mobile

This is the 2nd review I've written for this hotel. We live in Sacramento, stayed here a month or so again as a little getaway and decided we had to return. We have very busy schedules and it's hard for us to get too far away, that's why we love it here.
When we pulled up the valet actually remembered us from our first visit which was really nice. They make the getting in process easy, they get your bags, park your car and even open the door for you to the hotel and show you to the front desk.
This time we ended up getting a fireplace room with a river view. Strongly recommended. It was great. We had dinner, sat by the firepits with a glass of bubbly then retreated to our beautifully appointed room where we were able to relax in the clawfoot tub and sleep with the ambiance of a fireplace.
The next morning we had room service followed by a massage at the spa. Very relaxing. This isn't a place you'd expect to find in this town. Great service, beautiful rooms and good food. Rates are great too. Put this hotel in Napa and you'd pay double. Nowhere else in Sacramento can you wake up to the serenity of the river, get great food and enjoy a massage.
If your a local or an out of towner looking for a beautiful, quiet place close to Downtown but without the hustle and bustle this is the place.
My husband and I will continue to return.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask CFitz y about The Westin Sacramento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM4800, Front Office Manager at The Westin Sacramento, responded to this review
November 24, 2012
Thank you very much for your review!!! It brings us great pleasure that you are return guest and you will continue to be. At Le Rivage we strive to create an experience that is relaxing and comfortable. Again, thank you for your positive words and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leominster, Massachusetts
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“The Hotel and Staff are outstanding, The Spa is Horrendous”
4 of 5 stars Reviewed November 6, 2012

The facility is beautifully decorated and impeccably maintained. The valets were outstanding, literally running to open lobby doors for us. The restaurant had a beautiful outdoor seating area and the servers were friendly and one step ahead of us.

The Spa experience was however, horrendous. Four of us showed up for our massage only to be told that they "lost" our appointments, which was unfortunate, but the Manager was unprofessional,and more interested in laying blame on the customer than trying to rectify the situation. She made no attempt to make any type of accommodation or even apologize for the inconvenience. Attempts to contact the corporate office to provide feedback proved unfruitful. The hotel and restaurant are GREAT... avoid the Spa.

Room Tip: The additional cost of the river view room is well worth the money.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Cynthia M about The Westin Sacramento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM4800, Front Office Manager at The Westin Sacramento, responded to this review
November 24, 2012
Thank you for taking the time to write this review. We do apologize for your experience at the spa, that is not a typical experience. I will personally get in contact with the spa manager to see what happened and how we are going to rectify the situation. I hope this situation hasn't completely changed your mind about the hotel and we look forward to you joining us again in the near fututre. Again, thank you for taking the time to write this review and giving us the oppurtunity to coach the team on guest service.
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Sacramento, California
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“great for locals and those with car”
4 of 5 stars Reviewed November 5, 2012

We have stayed here several times, we live 2 miles away. It is the perfect getaway if you have no desire to go anywhere else. The rooms are great, very quiet, beautiful tubs and glorious views of the river. It is connected to Scott's Restaurant which has wonderful breakfast (creme brulee french toast) and dinner (although a bit overpriced). It also has a full-service spa (Spa Lale) that is very reasonably priced. We have hung out by the pool and had drinks and food in the summertime and sat by the fire pit in the winter. There is a running trail along the river that runs directly from it. If you are coming to see downtown, you will need a car and it is only surrounded by homes so there is no walking to shops or stores. Land Park, the zoo and fairtytale town are nearby and they may have a shuttle, not sure. I have not seen too many children but no reason not to bring them. My only suggestion for the hotel would be to expand the food/provisions provided for purchase given the lack of stores close by.

Room Tip: If your not from Sacramento, get a room with a river view, worth it. All rooms are quiet.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 14 more reviews by FamilyontheMove_12 for Sacramento
Ask FamilyontheMove_12 about The Westin Sacramento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM4800, Front Office Manager at The Westin Sacramento, responded to this review
November 24, 2012
Thank you for your review! Yes, many locals do stay with us as we are just outside of the downtown area and we have everything on property so one does not to leave unless desired. Thank you for the suggestion to expand the sundry shop and more food options, as that is something we are looking into. Also thank you for adding the room tip, all of our rooms are quiet, all of the windows are quadruple paned so the noise from outside is quelled. Again, thank you for writing this review and we hope to have you as our guest again soon.
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Sacramento, CA
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Beautiful hotel, great service!”
5 of 5 stars Reviewed November 5, 2012

My daughter was recently married at the Le Rivage and it was an excellent experience. Everything was handled well, the staff was super attentive and responsive to our needs, and it all went off without a hitch.
The hotel itself is beautiful, located right on the river in Sacramento. The room we had for wedding preparation was nice, bathroom was awesome, but it looked out over the parking lot and freeway, so I would book a river view room if we stay there again. The hotel and grounds are lovely. The wedding took place on the lawn by the river, and there were lots of shouts of congratulations by passing boaters, which was actually really nice.
But what made this such a pleasant experience was the staff of the hotel and adjoining restaurant (Scott's Seafood). We were treated like royalty, never opened a door for ourselves, and when we needed things for the room, like chairs for the makeup and hairstylist ladies, they were brought up immediately. The restaurant staff so were helpful in setting up for the rehearsal dinner, wedding, and the last-minute Sunday brunch for 10! And Chelsey, the onsite wedding coordinator, did a fantastic job, not only in the planning phase (super helpful), but on the day of the wedding she was there the entire time and made sure things went well.
All in all, the experience at Le Rivage was excellent.

Room Tip: Go for the river view.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sac_joy about The Westin Sacramento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM4800, Front Office Manager at The Westin Sacramento, responded to this review
November 24, 2012
Thank you very much for your review!!! It's reviews like these that keeps us going. At Le Rivage, our main goal is that you, the guest, is satisfied in each and every way from your room to the valet to breakfast in the morning to every interaction with a staff member. I am very pleased that we were able to accoplish this with you and your wedding party. Thank you very much for writing and we hope to have you back as our guest in the future.
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Memphis, Tennessee
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“A Nice Place”
4 of 5 stars Reviewed October 25, 2012

I stayed at Le Rivage for four nights in September while attending a close friends funeral. Everything was very nice. The bathroom was OUTSTANDING!! The view is so, so since you are really only looking at a boat docks with a few boats....nothing much on the other shore. There was a wedding or two being held every evening, which was entertaining to watch but, if I were on vacation I might not have enjoyed all the hussle and bussle. The river view room is nice but, the sun is extreme in the early evening....just FYI.
The best part about this hotel is for sure the food. Scott's Seafood is outstanding. Since I was there for a funeral I really didn't go out much. The dining room is lovely but, outdoors at night is so nice with four rock fires burning on the outside dining area. They are spread out so all the tables can enjoy them. The room service is also outstanding, which I personally find very hard to find. All and all I would definitely come back. Book your room at Travelocity, Expedia or another discount website because they are pricey and I got a very good deal. I think I did mine through Room77.com

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tracey C about The Westin Sacramento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM4800, Front Office Manager at The Westin Sacramento, responded to this review
November 24, 2012
Thank you for taking the time to write this review. I am sorry for the reason that brought you to Sacramento, but in reading your review I hope we were able to help you relax and get your mind off of things. You were here during the thick of wedding season and we do a lot of weddings each year, but I am glad that the hustle and bustle of wedding days did not bother you. Also keep in mind that we match rates, so if you do find a rate you like out there in cyberspace please call the hotel and let us know because we will definitely match that rate. Again, thank you for writing this review and look forward to your return to Sacramento.
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Additional Information about The Westin Sacramento

Also Known As:
Le Rivage Sacramento
Hotel Le Rivage
Address: 4800 Riverside Boulevard, Sacramento, CA 95822 (Formerly Le Rivage Hotel)
Region: United States > California > Sacramento
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotels in Sacramento
#21 Family Hotels in Sacramento
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Set in the heart of California’s capital, The Westin Sacramento is a peaceful getaway on the banks of the Sacramento River. Downtown—home to the state capitol and the convention center—and Old Sacramento are just a few minutes away.Treat yourself to a decadent session in our full-service, award-winning spa. Relax by the pool or the river while sipping a glass of wine from a local vineyard. Host a memorable gathering in our 9,000 square feet of meeting and event space.Our 101 luxurious guest rooms and suites ensure a re-energizing stay. The Westin Heavenly Bed® comprises layers of comfort for an uninterrupted night’s rest, while the bathroom offers a deep-soaking claw-foot tub and White Tea by Westin™ amenities. ... more   less 
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